What is memory access violation

[Doug David]

What does this mean and how do I fix it? When logging on
Using XP Home we get this message "memory access
violation in module kernel 32 at 3141:41443633."

Thanks. It seems impossible to find someone at MS to
help.

 

[Ron Martell]

What does this mean and how do I fix it? When logging on
Using XP Home we get this message "memory access
violation in module kernel 32 at 3141:41443633."

Thanks. It seems impossible to find someone at MS to
help.

You have been infected with the Swen virus, presumably from a fake
email containing an attachment purporting to be a security update from
Microsoft. Get a free removal utility by going to
http://securityresponse.symantec.com/avcenter/tools.list.html and
clicking on the W32.Swen.A@mm item

Then make sure your antivirus software is completely up to date, with
the virus definition files not more than 10 days old, and do a
complete virus scan of your hard drive. Or you can do a free online
virus scan of your hard drive at http://housecall.trendmicro.com

If you need a good antivirus program try the free version of AVG6 from
www.grisoft.com

Good luck


Ron Martell Duncan B.C. Canada
--
Microsoft MVP
On-Line Help Computer Service
http://onlinehelp.bc.ca

"The reason computer chips are so small is computers don't eat much."

 

[Rick \Nutcase\ Rogers]

Hi Doug,

It means you believed one of those faked security emails that is going
around. Swen worm, see:

https://www.europe.f-secure.com/v-descs/swen.shtml
http://us.mcafee.com/virusInfo/default.asp?id=helpCenter&hcName=swen
http://www.viruslist.com/eng/viruslist.html?id=88029

Clue: Microsoft does not distribute updates or patches via e-mail. You
likely recently received and installed one of these faked support emails.

--
Best of Luck,

Rick Rogers aka "Nutcase" MS-MVP - Win9x
Windows isn't rocket science! That's my other hobby!

Associate Expert - WinXP - Expert Zone