Weird problem with Powerpoint 2003 and Org Chart

[wingman]

Friends,

I have two computers which both have Office 2003 installed. When Powerpoint
2003 is run on one machine it is possible to edit Organizational Charts by
double-clicking on the chart object, which loads Org Chart 2.0. On the
other computer when you double-click on an Org Chart in Powerpoint 2003 the
error "The microsoft organization chart server application can't be
found...etc." Org Chart 2.0 is installed on both machines in the same
location, i.e. \program files\common files\microsoft shared\. I installed
msoc2.exe on the problem machine - didn't help. I've google this issue, but
can't find a clue. Any help will be appreciated. Victor

 

[Bill Dilworth]

This should help out a bit.

**Can't edit Org Chart, Graph, Excel (error msg: "server application, source
file, or item can't be found")
http://www.rdpslides.com/pptfaq/FAQ00236.htm

--
Bill Dilworth
Microsoft PPT MVP Team
Users helping fellow users.
===============
Please spend a few minutes checking vestprog2@
out www.pptfaq.com This link will yahoo.
answer most of your questions, before com
you think to ask them.

Change org to com to defuse anti-spam,
ant-virus, anti-nuisance misdirection.
..
..

 

[wingman]

Thanks for the response. Since I first posted I experimented with another
machine. Specifically, I tried to edit an older powerpoint file with an
embedded chart in Powerpoint 2003 and initially received the same "server
application can't be found" error. Then I installed Microsoft OrgChart 2.0
(msoc2.exe) and was able to edit the chart - Powerpoint 2003 launched
Orgchart.exe in a separate window containing the chart. For some reason
this won't work on the problem system. I've been logging on to that machine
as Administrator so there shouldn't be a permissions issue. Orgchart will
run just fine if launched directly. I'd be grateful if someone could point
me in a specific direction. Thanks!

 

[Bufe]

New tip on this case.

Was searching the web for information with relation to a similar problem with
Powerpoint2003 and Microsoft Organization Chart.

The problem for the user was that up until recently she had been able to edit
a PPT document that was based on an old MOC chart.

When she now tried to open the document and doubleclicked it to edit it,
then her powerpoint just froze.

Opening the document from other PC's worked flawlessly, even for editing it.

So the info I found here gave me a pointer that there might be a relation problem between the MOC and PPT applications. Then i read that the
MOC objects contain their own MOC-engine to view and edit, and that
put things in another light. I then thought it might be this module that was
broken, but alas that was not the case, since we were able to open and
edit the document on another PC.

Just as a wildcard try, i logged in with another profile on that very same PC that had a problem, and tried to run the document, and what do you know, from that other profile it WORKED.

This lead me to believe that this problem with PPT and MOC applications
might be related to application settings we users normally cannot EDIT, but
which are in the user PROFILE.

So what i did was that from this other admin-account i was logged in with, I renamed the user's old profile...(Never delete profiles, u might need stuff from them afterwards. You can rename them back and forth to log in to new and old profiles as you wish...).
I then logged out and let the user login to automatically create a new profile.
We then had the user attempt to open PPT and the PPT-document with the MOC chart in it, AND IT WORKED!. The user was now able to edit the file from
her new profile again.

Next step was to log back into the user's old profile (not deleting the new, just renaming it, and the old back to normal), then i checked all settings like
outlook PST-files, extra mail accounts assigned, Copied Favourites and Desktop and My Documents into the new profile directory.

And renamed the old userprofile directory and the new one back to the user's
correct profile name.

The correct path to the profile directory to rename is:

C:\Documents and Settings\"UserLoginID"

Inside this directory all settings for a specific user using the PC is stored.
Renaming this, and letting the user login in will generate a new such directory
with the Users login ID, but with the most basic settings, and thus also you would not have any extra settings from the old profile causing problems.

I did try to install that microsoft application, but that was already installed, and the PPT still froze when trying to edit the document. So imo, that solution sux.

Just try making a new profile for the user. I am pretty sure it will fix the problem.

You might also wanna do a system restore point after you have finnished setting up the user's profile, so u can easily recreate a previous profile and such.

Hope this helps...

Best regards.

Bård Olav Olsen
Norway

http://www.bufe.no/tutorials