Web Page Will Not Print

[Guest]

I am having a slight problem with printing any thing from a web page. I am
able to print email msgs and the like, but not from an internet web page.
The printer icon symbol appears at the bottom but has no documents in the
queue. I have tried a few trouble shooting techniques with no change in
results.

I do not have "Use Printer Offline" checked. Using Vista Business edition.
I am wondering if there is a problem in the registry keys area that might be
causing the problem. This novice cannot locate the specific area to turn on
the printer communications link to the web page. Any ideas.

Regards, Bill

 

[Cari \(MS-MVP\)]

What make and model printer are you using?

 

[Guest]

HP Officejet 4215 all-in-one

What make and model printer are you using?

 

[Cari \(MS-MVP\)]

Aha... there's a fix on the HP website for problems with IE7 and all HP
printers (the issue is specifically with HP Director)

 

[Guest]

I have visited with HP (there online chat) and spent almost an hour
attemtping to correct this problem prior to posting in this forum. We went
thru several troubleshooting techniques. After all was said and done, the
problem still existed. Just to let you know, when I want to print a web
page, this is what happens: hit the print icon and the printer icon will
appear at the bottom right on the toolbar with "0" documents pending. The
icon stays for a short period of time and then disappears.

When I finished with the HP tech, she indicated to me that windows vista
would be coming out with new drivers to correct this problem very soon. This
is why I posted in this forum. However, I will try again with HP. Will let
you know.

Regards, Bill