Web CAM install damanged XP need help !!!!

[rstorer]

Hi all I need a real big help in solving a serious XP problem for a oldish
Toshiba Satellite P4 Laptop.
I recently installed USB drivers for my Fuji Fine Pix 2600 camera which
works flawless and decided to try out the Web Cam feature on this thing.
Now the laptop has crashed and I have no sound no DVD-ROM and a internal
modem that wont connect online.
Looking at device manager i have yellow markers over the DVD-ROM the
Yamaha sound device and something called the "Plug and Play Software
Device Enumerator". All ( Code 39 ) device not properly installed files
missing or corrupted.

Anyway this is what happened:

After selecting Cam mode on my fuji a message "USB Web CAM" device found
appeared and XP prompted me to install the drivers. I was given two
options I can't remember which one I selected I think the left option
(recommended setup) it then said this is an unsigned driver and not tested
by Microsoft Windows will create backup files in case of the need for a
system restore. I went ahead with the installation and it copied several
files and then things went pear-shaped from that point on.
I can't remember what exactly happened it went very fast but I was trying
to get Yahoo messenger to open the Web Cam and it was refusing then I
turned away for one sec and what flashed in front of my eyes for a brief
moment looked like the notorious NT4 blue screen of death (something I see
a lot on my retarded office equipment at work). The laptop rebooted
and chkdsk kicked to my horror as it had found 3 or 4 crosslinked
files and files with invalid details (file size truncated or something)
"windows has fixed the files by copying them to a different location".
The files in question didn't seem to be of any importance. I logged in and
got a system message box "Windows had detected a serious crash do u want
to send this info to Microsoft" huh u don't say Machine seemed
to be fine well USB drivers still worked for picture downloads but I
later found out the DVD sound and modem have stopped working.
I tried to connect to the net but XP just gives an error message "Port is
in use by another program" hmm strange. I went into control panel and ran
a diagnostic on the modem seem to be responding but it wouldn't dial out.
I'm scratching my head here was it the installation of the web cam drivers
that screwed up the laptop or was something to do with the fatal crash.
I tried to uninstall the Web Cam drivers but for some reason it wasn't
listed in "Add/Remove"
I remembered about the system restore and after spending more hours
farting around the help file I managed to run the backup utility. I
selected the date that was before I installed any of the USB drivers and
ran the system back up. Windows rebooted and say "Sorry we cannot perform
a system restore" I was really f****d off how can Windows say that when it
promised to create a restore entry point.
I'm very familiar with 95/98 but not with XP this OS was all pre-installed
so I really dunno what to do exactly to fix it (a harddrive format is not
an option i wanna take)
How do I remove the yellow markers off the devices ??
Can I just simply delete or uninstall the affected hardware and let
windows re-detect and install the drivers ??
should I perform this in safe mode or normal ??
Also what exactly is the function of the "Plug and Play Software Device
Enumerator" could this explain why the modem is failing to connect ??

Help would be most appreciated.

s/w
Windows XP Edition with SP1
and Norton Anti-Virus

Richard S.

 

[Stanlin877]

I'd first try to uninstall the Cam drivers. See if that fixes anything. U
can do that in either safemode or regular mode. If u have the drivers for
the other devices, go ahead and uninstall from device manager. Since u don't
have ur DVD drive working maybe u can network ur laptop to ur desktop.

 

[Quaoar]

Hi all I need a real big help in solving a serious XP problem for a
oldish Toshiba Satellite P4 Laptop.
I recently installed USB drivers for my Fuji Fine Pix 2600 camera
which works flawless and decided to try out the Web Cam feature on
this thing. Now the laptop has crashed and I have no sound no DVD-ROM
and a internal modem that wont connect online.
Looking at device manager i have yellow markers over the DVD-ROM the
Yamaha sound device and something called the "Plug and Play Software
Device Enumerator". All ( Code 39 ) device not properly installed
files missing or corrupted.

Anyway this is what happened:

After selecting Cam mode on my fuji a message "USB Web CAM" device
found appeared and XP prompted me to install the drivers. I was given
two options I can't remember which one I selected I think the left
option (recommended setup) it then said this is an unsigned driver
and not tested by Microsoft Windows will create backup files in case
of the need for a system restore. I went ahead with the installation
and it copied several files and then things went pear-shaped from
that point on.
I can't remember what exactly happened it went very fast but I was
trying to get Yahoo messenger to open the Web Cam and it was refusing
then I turned away for one sec and what flashed in front of my eyes
for a brief moment looked like the notorious NT4 blue screen of death
(something I see a lot on my retarded office equipment at work). The
laptop rebooted
and chkdsk kicked to my horror as it had found 3 or 4 crosslinked
files and files with invalid details (file size truncated or
something) "windows has fixed the files by copying them to a
different location". The files in question didn't seem to be of any
importance. I logged in and got a system message box "Windows had
detected a serious crash do u want to send this info to Microsoft"
huh u don't say Machine seemed
to be fine well USB drivers still worked for picture downloads but I
later found out the DVD sound and modem have stopped working.
I tried to connect to the net but XP just gives an error message
"Port is in use by another program" hmm strange. I went into control
panel and ran a diagnostic on the modem seem to be responding but it
wouldn't dial out. I'm scratching my head here was it the
installation of the web cam drivers that screwed up the laptop or was
something to do with the fatal crash.
I tried to uninstall the Web Cam drivers but for some reason it wasn't
listed in "Add/Remove"
I remembered about the system restore and after spending more hours
farting around the help file I managed to run the backup utility. I
selected the date that was before I installed any of the USB drivers
and ran the system back up. Windows rebooted and say "Sorry we cannot
perform a system restore" I was really f****d off how can Windows say
that when it promised to create a restore entry point.
I'm very familiar with 95/98 but not with XP this OS was all
pre-installed so I really dunno what to do exactly to fix it (a
harddrive format is not an option i wanna take)
How do I remove the yellow markers off the devices ??
Can I just simply delete or uninstall the affected hardware and let
windows re-detect and install the drivers ??
should I perform this in safe mode or normal ??
Also what exactly is the function of the "Plug and Play Software
Device Enumerator" could this explain why the modem is failing to
connect ??

Help would be most appreciated.

s/w
Windows XP Edition with SP1
and Norton Anti-Virus

Richard S.

The webcam option is a TWAIN device I believe. WinXP does not like two
TWAIN devices connected simultaneously. If you had a scanner or another
camera connected at the time of the webcam install, this might be the
source of the problem. Remove all of the camera software and TWAIN from
Add/Remove Programs. Connect the camera, and remove it from Scanners
and Cameras. Reboot. Reinstall everything. It is also possible that
Norton interferred with the install, since it is implicated in other
reported installation problems. I've never had any difficulties with
it.

Q