W2K lose all printer driver

[Guest]

Hi all

I have this situation, 1 of our user always print lot of email to her local
printer in the morning, most time when she print email (maybe 30-50 emails,
some with pic), when printing, windows will prompt printer driver lose
something like that, then i check her printer driver, all driver disappear
(even network printer and local printer), have to reboot to solve this
problem, after reboot, the email will continue to print out

user using epson photo style 750 printer
pc is p4 2.8 w/ 512M

Is it related to w2k or printer problem ?
I already increase the virtual memory from 7xxM to 2G and printer use
spooling, does it help?


thanks for any comment

 

[Steve Parry [MVP]]

Hi all

I have this situation, 1 of our user always print lot of email to her
local
printer in the morning, most time when she print email (maybe 30-50
emails,
some with pic), when printing, windows will prompt printer driver lose
something like that, then i check her printer driver, all driver
disappear
(even network printer and local printer), have to reboot to solve this
problem, after reboot, the email will continue to print out

user using epson photo style 750 printer
pc is p4 2.8 w/ 512M

Is it related to w2k or printer problem ?
I already increase the virtual memory from 7xxM to 2G and printer use
spooling, does it help?


thanks for any comment

Sounds like the print spooler service is crashing.

when it happens again try

Start
Run
type
CMD
click OK
<cmd window opens>
type
net start spooler
press enter/return key

could be a bad print driver that's causing the problem