VPN: "Unavailable - device missing" error

[Tyler]

Hi there,

I'm trying to set up a VPN connection from home (Win XP
Pro) to work, and when I go through the wizard...

....connect to the network @ my workplace
....VPN
....<company name>
....<network address>
....finish

in my network connections I get the error
message "Unavailable - device missing". What device is it
referring to? And where might it be hiding?

Thanks!

 

[Bill Sanderson]

See whether the troubleshooting steps here help:

http://support.microsoft.com/default.aspx?scid=kb;en-us;825826&Product=winxp

 

[Tyler]

Hi Bill,

Thanks for the article, but I'm afraid it didn't help.
The only step I couldn't complete was 11, and I couldn't
remove the RAS Async Adapter.

Is the "Type" of connection for the VPN supposed to be
Dial-up? Because when I did step 10, create a bogus Dial-
up connection, I got the same message (I don't have a
modem, I'm using DSL).

Thanks!

tyler

 

[Bill Sanderson]

Yep--it is a dialup.

I'll see if I can re-read the thread later tonight and get some ideas. I
was sure that KB article would have the right stuff in it--but clearly not.

Anything else to mention--anything odd about this install of XP? Is it an
upgrade? Have you been turning off services to save energy?

 

[Tyler]

Thanks for the reply. It is an upgrade from ME which I did
about 1.5 years ago. And no funny services stuff, at least
not which I did.

tyler

 

[Bill Sanderson]

As a kind of a "knock wood" reflex, how much work would it be to do a
reinstall of Service Pack 1 for XP?

If you have SP1 in place and do a System Restore to a point pre-sp1, or
reinstall XP, there are some symptoms related to VPN's which arise which are
not identical to yours--i.e. this isn't a clear match--but are similar
enough to make me wonder whether re-applying SP1 might help.

 

[GeekSteve]

Solution that worked for me

Hi,

I was having the same problem with a computer that I've been working on at my IT job. I finally found the solution and here are the steps I followed:

1) open a command window (start->run and type cmd and enter)
2) type: netsh int ip reset resetlog.txt
3) hit enter and wait for the command prompt to reappear - this will reset the ip protocol stack
4) type: netsh winsock reset
5) hit enter
6) restart

This solved my problem. I hope it also works for you.

Hi Bill,

Thanks for the article, but I'm afraid it didn't help.
The only step I couldn't complete was 11, and I couldn't
remove the RAS Async Adapter.

Is the "Type" of connection for the VPN supposed to be
Dial-up? Because when I did step 10, create a bogus Dial-
up connection, I got the same message (I don't have a
modem, I'm using DSL).

Thanks!

tyler

>-----Original Message-----
>See whether the troubleshooting steps here help:
>
>http://support.microsoft.com/default.aspx?scid=kb;en-
us;825826&Product=winxp
>
>
>"Tyler" wrote in message
>news:[email protected]...
>> Hi there,
>>
>> I'm trying to set up a VPN connection from home (Win XP
>> Pro) to work, and when I go through the wizard...
>>
>> ...connect to the network @ my workplace
>> ...VPN
>> ...
>> ...
>> ...finish
>>
>> in my network connections I get the error
>> message "Unavailable - device missing". What device is
it
>> referring to? And where might it be hiding?
>>
>> Thanks!
>
>
>.
>