VPN problem

[Chip]

Dear all,

I encountered a strange situation with one of my laptop when trying to
use the Cisco VPN client.

Here is the situation:

I was given a support notebook with Windows XP SP2 on it. From my home,
I installed Cisco VPN client 4.8 on it. Then I am abled to connected to
my company's network via the VPN client and the connection process
completed successfully. (the VPN client's banner says so)

But I cannot access any of the server I suppose to be allow to see. I
ping both the symbolic name and IP address and all failed.

Then I disconnect the VPN client from the notebook and use my old
Windows 98 notebook and installed the same VPN client software on it.
It works. I can see all the servers and connected to it and do support
job.

Then I disconnect the VPN client from the Win 98 notebook. Install the
same VPN software on a Windows XP SP1 desktop. It works.

The next day, I borrowed another laptop from my tech support with
Windows XP SP2 and Cisco VPN pre-installed on it. When I used it at
home, it works.

So any idea why the 1st notebook is not working?

Thanks

Rgds,
Chip

 

[Richard G. Harper]

I'd guess a firewall issue. Have you checked with Cisco to see if the XPSP2
firewall needs exceptions for the VPN?

--
Richard G. Harper [MVP Shell/User] (e-mail address removed)
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[Chip]

What Protection software you have installed on your computer?.
SP2 has a firewall, so the firewall can block your VPN.
Try to compare the settings on the laptop you borrowed and the settings on
your laptop, in the firewall settings and the VPN settings.
My guess is the port for the VPN is blocked by your Firewall (either windows
firewall or a third party firewall).
HTH.
Let us know.
Regards,
nass

Both machines are running McAfee AntiVirus 7.1. Windows' firewalls are
both off. Cannot find McAfee firewall from both machines.

I also tried to compare the Cisco VNP client setting and both machines
are identical.

The only thing I noticed is that the two machine has difference upgrade
signatures. So I talked to the tech support staff from two difference
departments (the borrowed machine is from another department). But the
tech support guys don't know much about it.

Any idea or any checking I can do to compare what is the differences
between the two machines?

Rgds,
Chip