Vista x64 Freezes without Event listing

[Guest]

Possible solutions sought please . . .

I've had Vista Ultimate for about 3 weeks now and despite fully compatibile
hardware (according to the Windows Upgrade Advisor) am suffering from a
'freezing' of the computer with complete loss of mouse and keyboard
acceptance requiring me to reboot afer each freeze.

I have latest BIOS, VIA drivers, Microsoft updates and formatted the hard
disk before doing a fresh install. All USB devices have been disconnected
and uninstalled. No overclocking or special BIOS settings and Aero has been
turned off.

Setup is AMD 64 X2 3800+ at 2Ghz, 2GB RAM, Gigabyte motherboard with Award
BIOS, NVidia GeForce7300GS display adaptor with system hardware rated at 3.2.
I use 2 Samsung Syncmaster 940B screens as the only 'unusual' config.

Temps seem fine and most freezes occur while in screensaver mode although
I've also had them doing light work in Excel, Word, Outlook, IE and while
running chkdsk on an Iomega external USB connected hard drive.

The annoying thing is that there are no System Events so I have no real clue
on where to look for solutions. Apart from the freezes the only other unusal
working is that one of the monitors will not power down automatically after
the required minutes in power settings. Although I see this as a minor
irritation not necessarily related to the freezes.

My Acer Ferrari with 512MB of RAM and an AMD XP 2500+ chip works perfectly
with Vista Ultimate x32, albeit slow.

Advice on how to proceed would be great because at this stage I can only
think is to reformat the drive and load Vista X32 instead.

 

[Joseph Conway [MSFT]]

Are the mouse and keyboard USB? If so, make sure you have all the latest
updates for USB and Vista installed.

When you say it freezes, does that mean no mouse/keyboard, or just that the
machine is slow?

Joseph W. Conway, MCSE
Windows Server Group

This posting is provided "AS IS" with no warranties, and confers no rights.

 

[Guest]

1. The mouse and keyboard are non-USB (I reverted to standard Microsoft ones
while troubleshooting).

2. 'Freezing' is effectively locked and stopped! No keyboard response, no
mouse response, no display action. Eg I run the Sidebar MultiMeter widget
that displays CPU and RAM action and stats. While 'frozen' there is no
movement on these meters.

I'm not sure whether this is a 'display' issue (ie-there is action behind
the scenes but nothing shown on-screen), or the machine is indeed 'frozen'
on.

cheers