G
Guest
OK, here is the problem I am having:
I restarted my computer today. When Vista rebooted, it got past the loading
screen and then displayed a black screen with the mouse cursor. I can move
the cursor, but it never gets to the Welcome screen.
I can boot to Safe Mode just fine, but no matter what I do, I cannot get
Vista to boot in normal mode. Here is what I have attempted:
Uninstalled all Windows Updates since last reboot.
Uninstalled McAfee, whose updates prompted me to restart today.
Disabled all non-Microsoft services and startup programs.
Ran hardware diagnostics.
Tried Startup Repair from the troubleshooting startup menu.
I cannot access System Restore. When I attempt to restore to a save point, I
am told that no save point exists even though I know System Restore was
running. I am at my wit's end and Dell is telling me I will have to do a
clean install. Before I spend the time on that, though, I was hoping someone
would have some suggestions or resolutions. Any idea what is wrong and what
needs to be done to fix this?
I restarted my computer today. When Vista rebooted, it got past the loading
screen and then displayed a black screen with the mouse cursor. I can move
the cursor, but it never gets to the Welcome screen.
I can boot to Safe Mode just fine, but no matter what I do, I cannot get
Vista to boot in normal mode. Here is what I have attempted:
Uninstalled all Windows Updates since last reboot.
Uninstalled McAfee, whose updates prompted me to restart today.
Disabled all non-Microsoft services and startup programs.
Ran hardware diagnostics.
Tried Startup Repair from the troubleshooting startup menu.
I cannot access System Restore. When I attempt to restore to a save point, I
am told that no save point exists even though I know System Restore was
running. I am at my wit's end and Dell is telling me I will have to do a
clean install. Before I spend the time on that, though, I was hoping someone
would have some suggestions or resolutions. Any idea what is wrong and what
needs to be done to fix this?