B
Bob Smiley
Hi.
I purchased a laptop with OEM Vista Home Premium, which I upgraded to Vista
Ultimate using the online option and Staples as as the reseller.
Somehow I got what I needed to perform the upgrade at the time, but I don't
remember what that was, and I don't have a copy of it. Meanwhile, my laptop
started bluescreening so often that I finally used the OEM recovery DVD to
reinstall. This worked well, but now I'm trying to figure out how to
re-upgrade to Vista Ultimate without re-purchasing the upgrade.
I went to the anytime upgrade site, and it's option for recovering the
license key from the vault didn't work for me; my windows live login returned
no licenses in the vault, and I don't have any notifications regarding
registering with a different login. Perhaps this was just an option at
purchase time that I didn't sign up for?
I've tried contacting the customer assistance using the email address on the
website, but it's apparently not being monitored. I've sent two emails over
the past calendar week and I'm not getting any response; not even an
auto-response.
I tend to keep all my license emails for online purchases and website
registrations in a local folder, but this particular transaction is strangely
missing from all my documentation (other than the credit card charge on the
bank statement). I have no receipts, no emails, and no paperwork, although I
do have the anytime disk that they sent me a few days later!
I'm wondering if anyone knows of any way to get past this hurdle. Is there
perhaps an alternate contact I can reach out to for this, or some way to
bypass the staples middle-man? (It doesn't even show up in my list of
staples purchases on staples.com, so I'm assuming that the anytime upgrade is
a totally-detached storefront where Microsoft is giving some visibility to
its resellers, but it's managing the store for them and they aren't
necessarily well integrated.)
I'm stumped, and don't even know what my next step should be, or even what
questions to ask. Any help is appreciated.
Thanks,
Bob Smiley
I purchased a laptop with OEM Vista Home Premium, which I upgraded to Vista
Ultimate using the online option and Staples as as the reseller.
Somehow I got what I needed to perform the upgrade at the time, but I don't
remember what that was, and I don't have a copy of it. Meanwhile, my laptop
started bluescreening so often that I finally used the OEM recovery DVD to
reinstall. This worked well, but now I'm trying to figure out how to
re-upgrade to Vista Ultimate without re-purchasing the upgrade.
I went to the anytime upgrade site, and it's option for recovering the
license key from the vault didn't work for me; my windows live login returned
no licenses in the vault, and I don't have any notifications regarding
registering with a different login. Perhaps this was just an option at
purchase time that I didn't sign up for?
I've tried contacting the customer assistance using the email address on the
website, but it's apparently not being monitored. I've sent two emails over
the past calendar week and I'm not getting any response; not even an
auto-response.
I tend to keep all my license emails for online purchases and website
registrations in a local folder, but this particular transaction is strangely
missing from all my documentation (other than the credit card charge on the
bank statement). I have no receipts, no emails, and no paperwork, although I
do have the anytime disk that they sent me a few days later!
I'm wondering if anyone knows of any way to get past this hurdle. Is there
perhaps an alternate contact I can reach out to for this, or some way to
bypass the staples middle-man? (It doesn't even show up in my list of
staples purchases on staples.com, so I'm assuming that the anytime upgrade is
a totally-detached storefront where Microsoft is giving some visibility to
its resellers, but it's managing the store for them and they aren't
necessarily well integrated.)
I'm stumped, and don't even know what my next step should be, or even what
questions to ask. Any help is appreciated.
Thanks,
Bob Smiley
