vista keps freezing up on me

E

emlaforty

my computer keeps freezing up when i have 2 programs open at the same time
liek internet explorer and my windows email. but does it even wiht other
stuff open . ive shut down all start up things expcet whats is need to boot
it up .i cant really go back any further for a restore point cause i just
reinstalled vista last week after a few months of problmes with it not
updating right- this is what microsoft support told me to do . this new
proablem started right after i reinstalled it . i thought i would try here
before i went to a microsoft support person agian i do knwo theres nothign
worng with the hard drive as thats what i was told but maybe i have other
driver problmes or somethin. any help would be greatful as i need to get this
fixed bfore i start my new job in may.
my computer is a hpp pavilion slimline s7700n pc with windows vista home
premimum. with a AMD athlon 64 X2 dual core processor 3800+ 2 ghz it now
has 2 gb for ram which was jsut upgraded form 1 gb last night as we thougth
this might of been the problem but its still doing it .thanks
 
M

Malke

emlaforty said:
my computer keeps freezing up when i have 2 programs open at the same time
liek internet explorer and my windows email. but does it even wiht other
stuff open . ive shut down all start up things expcet whats is need to
boot
it up .i cant really go back any further for a restore point cause i just
reinstalled vista last week after a few months of problmes with it not
updating right- this is what microsoft support told me to do . this new
proablem started right after i reinstalled it . i thought i would try here
before i went to a microsoft support person agian i do knwo theres
nothign worng with the hard drive as thats what i was told but maybe i
have other driver problmes or somethin. any help would be greatful as i
need to get this fixed bfore i start my new job in may.
my computer is a hpp pavilion slimline s7700n pc with windows vista home
premimum. with a AMD athlon 64 X2 dual core processor 3800+ 2 ghz it now
has 2 gb for ram which was jsut upgraded form 1 gb last night as we
thougth this might of been the problem but its still doing it .thanks
Click to expand...

Your post is extremely difficult to read. Please use standard
capitalization, punctuation, and avoid run-on sentences in future. I don't
say this to hurt your feelings but rather to help you get the free help
from us volunteers that you want. After all, you want to make it *easy* for
people to help you. Many people won't even bother to read a post like
yours, let alone give you help.

http://www.elephantboycomputers.com/page2.html#Usenet
http://support.microsoft.com/default.aspx/kb/555375 - How to Ask a Question

In general for issues like yours the troubleshooting steps are:

1. Make sure the computer is completely virus/malware-free:
http://www.elephantboycomputers.com/page2.html#Removing_Malware

2. Look in Event Viewer for clues:
Start Orb>Search box>type: eventvwr.msc
Click on eventvwr.msc when it appears in the Results box above.

Do more troubleshooting and/or take action depending on the results, such as
updating drivers, etc.

3. Make sure the hardware is good:
http://www.elephantboycomputers.com/page2.html#Hardware_Tshoot

4. If the computer is virus/malware-free and the hardware is good, manage
the startup matrix to see what is running in the background to cause the
lockups:

Start Orb>Start Search box>msconfig [enter]

If you are prompted for an administrator password or for a confirmation,
type the password, or click Continue. Then see what is on the Startup tab.
You don't need to restart immediately, but the next time you do you'll get
a dialog saying you've used the Utility. Usually in Vista this will be
blocked by Windows Defender and you'll need to allow it so you can then
tick the box that says in effect, "don't bother me about this again".

Important - Do not use the System Configuration Utility to stop processes.
Instead, use Start>Run>services.msc [enter] and do not stop any services
unless you really, really know what you're doing.

The free Autoruns program is very useful for managing your Startup -
http://www.microsoft.com/technet/sysinternals/default.mspx - Autoruns

In general, this is not going to be something that a Microsoft tech is going
to be able to help you with over the telephone. If you can't do the work
yourself (and there is no shame in admitting this isn't your cup of tea),
take the machine to a professional computer repair shop (not your local
equivalent of BigComputerStore/GeekSquad). If possible, have all your data
backed up before you take the machine into a shop.

Malke
 
E

emlaforty

hi mark thanks i guess ill jsut have to wiat and see if it still keeps it up
and coantct microsoft thi s morning it was doing it still thats why i
posted here.
 
E

emlaforty

hi thanks
I'll try and do the recommendations and see if it helps.
Bythe way if this Vista issues errors wasnt my cup of tea i wouldnt be here
,next time keep comment slike that to yourself .
Everyone is here for help not a you should try somehweres else -XXXX-place.
I'm Rather well when it comes to Computers .
I do knwo its not driver issues like it suggested on some posts. I have made
sure there all uptodate. As soon as I retrysome of this again;I"ll repost if
it help or not and contact a microsoft support person again.
I know I'm not comming back here to commnets from people where they think
there bettter than everyone else cause they are not havign the issue with
Vista.


Thanks To all and everyone input but I'm Not going to deal with stupid
comments on here.
I'll figure it out on my own or use Vista as a boat anchor.And buy a new
computer but with Xp till vista get stable.


This new problem started right after I reinstalled it .
I thought I would try here,
before I went to a microsoft support person agian. I do know theres
nothing wrong w/ the hard drive as thats what I was told but maybe I
have other driver problems or something. any help would be greatful as I
need to get this fixed before I start my new job in May.
My computer is a hpp pavilion slimline s7700n pc with windows vista home
premimum, with a AMD athlon 64 X2 dual core processor 3800+ 2 ghz .it now
has 2 GB for ram which was jsut upgraded form 1 GB last night as we
thougth this might of been the problem but its still doing it .thanks
Click to expand...

Your post is extremely difficult to read. Please use standard
capitalization, punctuation, and avoid run-on sentences in future. I don't
say this to hurt your feelings but rather to help you get the free help
from us volunteers that you want. After all, you want to make it *easy* for
people to help you. Many people won't even bother to read a post like
yours, let alone give you help.

http://www.elephantboycomputers.com/page2.html#Usenet
http://support.microsoft.com/default.aspx/kb/555375 - How to Ask a Question

In general for issues like yours the troubleshooting steps are:

1. Make sure the computer is completely virus/malware-free:
http://www.elephantboycomputers.com/page2.html#Removing_Malware

2. Look in Event Viewer for clues:
Start Orb>Search box>type: eventvwr.msc
Click on eventvwr.msc when it appears in the Results box above.

Do more troubleshooting and/or take action depending on the results, such as
updating drivers, etc.

3. Make sure the hardware is good:
http://www.elephantboycomputers.com/page2.html#Hardware_Tshoot

4. If the computer is virus/malware-free and the hardware is good, manage
the startup matrix to see what is running in the background to cause the
lockups:

Start Orb>Start Search box>msconfig [enter]

If you are prompted for an administrator password or for a confirmation,
type the password, or click Continue. Then see what is on the Startup tab.
You don't need to restart immediately, but the next time you do you'll get
a dialog saying you've used the Utility. Usually in Vista this will be
blocked by Windows Defender and you'll need to allow it so you can then
tick the box that says in effect, "don't bother me about this again".

Important - Do not use the System Configuration Utility to stop processes.
Instead, use Start>Run>services.msc [enter] and do not stop any services
unless you really, really know what you're doing.

The free Autoruns program is very useful for managing your Startup -
http://www.microsoft.com/technet/sysinternals/default.mspx - Autoruns

In general, this is not going to be something that a Microsoft tech is going
to be able to help you with over the telephone. If you can't do the work
yourself (and there is no shame in admitting this isn't your cup of tea),
take the machine to a professional computer repair shop (not your local
equivalent of BigComputerStore/GeekSquad). If possible, have all your data
backed up before you take the machine into a shop.

Malke
--
MS-MVP
Elephant Boy Computers
www.elephantboycomputers.com
Don't Panic!
Click to expand...
 
M

Malke

emlaforty said:
hi thanks
I'll try and do the recommendations and see if it helps.
Click to expand...

(snip rest of unreadable post)

I'm very sorry you took my reply amiss. I thought I was perfectly clear
about my comments being made only to help you. Since you apparently have
decided to take what I wrote personally, then even though I did not mean to
hurt your feelings I will apologize for any negative experience you may
have had while reading my reply.

I'm sure someone else will be able to help you in a style more congenial to
your sensibilities.

I wish you the very best of luck in solving your computer issues.

Malke
 
K

keepout

my computer keeps freezing up when i have 2 programs open at the same time
liek internet explorer and my windows email. but does it even wiht other
stuff open . ive shut down all start up things expcet whats is need to boot
it up .i cant really go back any further for a restore point cause i just
reinstalled vista last week after a few months of problmes with it not
updating right- this is what microsoft support told me to do . this new
proablem started right after i reinstalled it . i thought i would try here
before i went to a microsoft support person agian i do knwo theres nothign
worng with the hard drive as thats what i was told but maybe i have other
driver problmes or somethin. any help would be greatful as i need to getthis
fixed bfore i start my new job in may.
my computer is a hpp pavilion slimline s7700n pc with windows vista home
premimum. with a AMD athlon 64 X2 dual core processor 3800+ 2 ghz it now
has 2 gb for ram which was jsut upgraded form 1 gb last night as we thougth
this might of been the problem but its still doing it .thanks
Click to expand...

Just my thoughts on this, but you might try this.

start -> run compmgmt.msc /s
select device manager
look for any folders that are opened with a yellow warning, or worse. I've
never seen red, but I'd guess it exists. The yellow warning says a devicehas
failed.
Before wasting time explaining how to fix that, just see if anything needs
fixing.

=======================================
same place:
someone else mentioned the event viewer.
Look for critical ones here. fix them first, then look for warnings..
===========================================
just an after thought, how much free drive space, and how big is your pagefile
?
right click the status bar, open task manager, performance tab.. Is it maxed
out ? check processes tab, sort on the CPU tab, if it's zero, sort the other
direction. system idle process should be near the top or at least in view. How
many processes are actually running ? Mine show 82, probably normal operation.
Any processes showing 100% ? or near that ? write it down... check applications
tab. You say it freezes with 2 open, this tab should show you what's running.
Outside of virus or trojans.. Someone did tell you to check for virus 1st.
You can do a FREE Trend housecall at
http://housecall.trendmicro.com/
requirements for housecall
trend : System Requirements:
trend : Trend Micro’s HouseCall requires the following system components:
trend : Hardware:
trend :
trend : * At least 133MHz Intel™ Pentium™ processor or equivalent
trend : * At least 64MB of RAM
trend : * At least 30MB of available disk space
trend :
trend : Operating System:
trend :
trend : * Microsoft Windows 98SE/NT4.0,SP6a/2000,SP2/XP,SP1/2003 and Windows MCE 2005
trend : * Linux Distributions that supports libc6
trend : * Solaris 2.6 and above
trend :
trend : Software:
trend :
trend : * Microsoft Internet Explorer (IE) 6.0 or later
trend : * Mozilla Firefox 1.0.5, 1.0.6, 1.0.7, 1.5
trend : * Mozilla 1.7.12
trend :
trend : Display:
trend :
trend : * Monitor that supports 800 x 600 resolution at 256 colorsor higher
trend :
trend : Macintosh support requires the following minimum system components:
trend :
trend : * Macintosh Computer with PowerPC G4 or G5 Processor
trend : * MAC OS X 10.4 (Tiger)
trend : * 512MB of RAM
trend : * At least 30MB of available disk space
trend : * Firefox Mozilla Firefox 1.5.0.1 and later
trend :
trend :
trend : Important Notes about HouseCall 6.5
trend : HouseCall 6.5 has two independent Core Engines to choose from:
trend :
trend : 1. The ActiveX Core Engine: to use this engine, please adjust here the IE browser’s Security level to Medium at least and be sure that signed ActiveX objects are enabled.
trend : 2. The Java VM Core Engine- to use this engine, please install the Java VM from www.java.com.
Click to expand...

You'll need to install trends applet to run the virus scan. Depending on drive
size, the scan could take awhile.
I have over 500 gigs, and use my own copy of trend weekly. It does run for
hours. But it's your only way to know if you've been compromised.
=========================================================
A system restore won't clean your machine of virus or trojans.
But housecall from trend can.
You shouldn't even consider housecall if you aren't on DSL. or same cost
monthly access.
 
L

Little Billy

">> fixed bfore i start my new job in may.
Did you install Vista on the PC or did it come with it? You upgraded RAM so
I guess you installed Vista. You probably have stuff on your PC that is
incompatible with Vista.

List every programme you have on your machine.
 

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