K
Kay Clark
I have a Lexmark 8350 all-in-one printer. All the functions were working
fine until end of last year when the scanning function stopped working.
I contacted Lexmark regarding the problem through their online
messaging. It was an online form that you fill out and they email you
back. BUT they didn't email me back.
So, yesterday I thought if I downloaded and reinstalled the printer
driver maybe the scanning function would work. Well, now I have no
printer at all!
The driver downloaded okay and appeared to install okay but then Windows
Vista became part of the equation. It of course found new hardware and
was going through whatever steps it goes through to find new hardware
drivers and hangs at a point and then the printer driver is not installed.
I didn't have this problem when I initially installed the printer driver
so why am I having it now and what can I do to get my printer operating
again?
I'm getting absolutely no help from Lexmark after contacting them again.
Thanks for your help!
Kay C.
fine until end of last year when the scanning function stopped working.
I contacted Lexmark regarding the problem through their online
messaging. It was an online form that you fill out and they email you
back. BUT they didn't email me back.
So, yesterday I thought if I downloaded and reinstalled the printer
driver maybe the scanning function would work. Well, now I have no
printer at all!
The driver downloaded okay and appeared to install okay but then Windows
Vista became part of the equation. It of course found new hardware and
was going through whatever steps it goes through to find new hardware
drivers and hangs at a point and then the printer driver is not installed.
I didn't have this problem when I initially installed the printer driver
so why am I having it now and what can I do to get my printer operating
again?
I'm getting absolutely no help from Lexmark after contacting them again.
Thanks for your help!
Kay C.