Vista fails to get IP from router

C

churin

I just installed Vista x64 and found it failed to connect to my home
network. Diagnostic indicates the Vista is failing to get IP from the
router. This did not happen when I installed Vista x86 or XP x86, x64.
Other machine running these OSes have no connection problem.
What could be wrong with the Vista x64?
 
K

Kerry Brown

It could be the driver for the network card. The drivers for each OS you
list are different.
 
J

Jack \(MVP-Networking\).

Hi
First look at the OS Device Manger and make sure that you have a valid error
free installation of a Network card.
Then (for diagnostic purposes) try a static IP that is out of the Router's
DHCP range.
Jack (MVP-Networking).
 
C

churin

Kerry & Jack:

The network card appears OK as shown on the Device Manager.
I tried a static IP but the Diagnostic is still pointing to the router
being the cause of this problem. I have three other machines which have
static IPs and one laptop which uses router assigned IP. So, the router
is working static or automatically assigned IP.
 
C

churin

I downloaded and tried the latest driver but to no avail.
I visited the linked website but could not find any relevant info. I
wonder if it is the correct link.
 
S

Spike9458

Hi there,

Not to overlook the obvious, but are you sure is your wireless adapter
on?
When you right-click the wireless icon in the system tray, select
'connect to a network' ... is anything listed?
Does the Network Sharing Center show you anything of value? I should
show you 3 icons; your computer, the WAP, and the internet, with a
fine double-green line between if connected, a red X if not.
Have you tried to ping the routers IP address?
Does it work if you use DHCP instead of static IP?
Does running the command IPCONFIG /ALL (start/run/cmd, then c:
\ipconfig /all) tell you anything under the Wireless LAN adapter
Wireless Network Connection? It should show the IPv4 address (most
default to 192.168.1.1 for home wireless, unless you changed it). If
that appears, the subnet mask should be 255.255.255.0.

--Jim
 
C

churin

Hi,

The PC is a desktop type and has no wireless adapter.
The Network Sharing Center shows This Computer - Unidentified Network -
Internet. There are ! mark between This Computer and Unidentified
Netword and X mark between Unidentified Network and Internet.
Ping to the router gateway address does not go through(100% packet loss).
Neither DHCP nor static IP works.
With static IP turned off, ipconfig /all returns assigned IP of
169.254.21.137.
 
K

Kerry Brown

Yes, it's the right link. Follow the instructions to start an elevated
command prompt then type in those commands. They will disable some of the
advanced networking features in Vista. These advanced features are not
compatible with some NICs, switches, routers, etc. It's a troubleshooting
step to eliminate this being the source of the problem.
 
S

Spike9458

Okay,

Have you checked with router mfr website for updated firmware? Make
sure your computer static IP address is unique from the other 3
computers. If you assign a static IP outside the range of reserved
DHCP addresses, you'll minimize the risk of duplicate IPs

Some troubleshooting thoughts.

If you do have 3 other computers that are working on this router and
the one that does not, the problem is probably one of the following:

1. NIC on your PC
2. Network Cable between your computer and the router. (Does the light
that corresponds to the router port you are using light up when
plugged in?)
3. Bad port on the router.
4. Firewall
5. Your router is not compatible with Vista 64 (not likely)

First, does the link light on the network adapter on your PC light
up?
If not,
First plug the cable into one of the ports on the router that you
know works.
Then, click start/run/cmd <enter> (run as administrator)
then run these 2 commands: IPCONFIG /RELEASE, THEN IPCONFIG /
RENEW
If that works, you found the problem - bad port on the
router.
If not,
Run a different cable that you know works from your computer to
the router.
If that works, you found the problem - bad cable.

Anytime you make a port change or cable change, run the 2 ipconfig
commands above just to be starting with a fresh lease.

Look at the exceptions tab in the Windows Firewall and be sure the
routing and remote access is checked. Look at the other items and see
if any others might need to be checked.

Sorry I'm scattered, hectic morning,

--Jim
 
C

churin

Spike9458 said:
Okay,

Have you checked with router mfr website for updated firmware?
Click to expand...
I checked vendor's tech support and confirmed that the router I am using
supports Vista without updating the firmware.
Make sure your computer static IP address is unique from the other 3
computers. If you assign a static IP outside the range of reserved
DHCP addresses, you'll minimize the risk of duplicate IPs
Click to expand...
This PC is normally used with a static IP when other OS is booted. I
tried DHCP assigned IP for an experimental purpose. When it is a static
IP, it IS out of DHCP range.
Some troubleshooting thoughts.

If you do have 3 other computers that are working on this router and
the one that does not, the problem is probably one of the following:

1. NIC on your PC
2. Network Cable between your computer and the router. (Does the light
that corresponds to the router port you are using light up when
plugged in?)
3. Bad port on the router.
Click to expand...
Please note that this machine is multiple boot OS system and 5 different
OSes are installed(W2K,WX86,WX64,WV86,WV64). So the the same NIC, the
same network cable and the same port are used for any one of these OSes.
The problem is only with Vista x64.
4. Firewall
Click to expand...
I turned off the firewall but there was not effect on the problem.
5. Your router is not compatible with Vista 64 (not likely)
Click to expand...
As stated above the vendor says the router supports Vista.
 
K

Kerry Brown

It sounds like the NIC driver for Vista x64 is causing a problem. You've
pretty much eliminated every thing else. What AV/Security software is on the
computer? What is the NIC?
 
C

Chuck [MVP]

I just installed Vista x64 and found it failed to connect to my home
network. Diagnostic indicates the Vista is failing to get IP from the
router. This did not happen when I installed Vista x86 or XP x86, x64.
Other machine running these OSes have no connection problem.
What could be wrong with the Vista x64?
Click to expand...

Check the DHCP Broadcast setting in Vista.
<http://networking.nitecruzr.net/2006/12/windows-xp-and-vista-on-lan-together.html#Connectivity>
http://networking.nitecruzr.net/2006/12/windows-xp-and-vista-on-lan-together.html#Connectivity
 
C

churin

No AV software is installed. No other application software is installed.
The NIC is integrated in the mobo and is Broadcom BCM5705 Gigabit
Ethernet Controller. The latest NIC driver for Vista x64 was downloaded
from Broadcom and was installed.
 
C

churin

Good news first: I am writing this on Vista x64!!
I want to tell the results of what I did in response to your latest post.

I did everything in the linked reference but no dice.
I attempted to install the latest driver from the mobo vender but it
could not be installed. The download web site info indicated it would
support up to Xp x64 and Vista was not included.
So, as suggested I picked up an old NIC from my junk box and sticked it
in. In no time the driver was automatically installed and LAN connection
was done.
Well, as you indicated the driver appears to be the culprit because the
hardware must be good since all the other OSes do not have this problem.

It is hard to get to the bottom of it because the mobo vendor provide
support for only up to Windows XP for this model. Only hope is Broadcom
so I will contact them.

Thank you very much for your help.
 
O

Ogi

I am having an identical issue but with different hardware (on vista ultimate
x64).

One night my network connectivity just stopped working on the PC.

This PC is hooked up to the Apple Airport Extreme Router (with a 5 port
netgear switch in between). The firmware has been updated to the latest
version to my knowledge.

I have 2 onboard nvidia nforce 10/100/1000 Mbps Ethernet ports. I have
reinstalled the drivers since the beginning of this issue with out any error.
I have swapped the cable between both the ports, and although windows
registered the unplugging/plugging in of the network cable, it just shows
being connected to an "unidentified network".

I disconnected the cable and hooked up my room mate's laptop, disabled the
wireless, and here I am posting about the issue, so the cable/switch/router
seem to be handling things just fine. I double checked with my file server
(running linux) and it has an internet connection functioning just fine.

I tried the procedure at the link above, but both my network connections
just show "currently connected to: Unidentified network".

Sorry for the thread jack, but seems like we have similar issues.

on a side note, I browsed through my event viewer, and the last error I
received before the network connectivity went down the toilet was

"The master browser has received a server announcement from the computer
<room mate's computer> that believes that it is the master browser for the
domain on transport NetBT_Tcp_{yadda yadda yadda}. The master broser is
stopping or an election is being forced.

Source: bowser (side note, should that be "browser"?)
Event ID: 8003
Level: Error

Ogi
 

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