vista does not recognize virus software and windows defender won't star

[Rob]

I bought a pc a two weeks ago, and now since May 30 I have a problem
with Vista.
The anti virus software is not recognized by Vista and it's also not
possible to enable Windows defender.
When I try to get more info about this then I get a website with an
error("microsoft link not found)
It's worked fine, until last wednesday.
I am also using another pc with the same software, and that pc is ok.

How can I solve this problem?
That won't be easy I think, but I hope somebody can help me out so it
will be all working again

Thanks in advance

...........Rob

 

[Ken Blake, MVP]

I bought a pc a two weeks ago, and now since May 30 I have a problem
with Vista.
The anti virus software is not recognized by Vista and it's also not
possible to enable Windows defender.

Please help us to help you. What does anti-virus software? What
does"not recognized" mean? What happens when you try to use it? If you
get an error message, please quote it verbatim.

Same questions about Defender: What does "not possible to enable"
mean? What happens when you try to use it? If you get an error
message, please quote it verbatim.

For information on how to make a good newsgroup posting, read
http://www.dts-l.org/goodpost.htm and

 

[Michael Solomon]

I bought a pc a two weeks ago, and now since May 30 I have a problem
with Vista.
The anti virus software is not recognized by Vista and it's also not
possible to enable Windows defender.
When I try to get more info about this then I get a website with an
error("microsoft link not found)
It's worked fine, until last wednesday.
I am also using another pc with the same software, and that pc is ok.

How can I solve this problem?
That won't be easy I think, but I hope somebody can help me out so it
will be all working again

Thanks in advance

..........Rob

Since it worked fine, whatever "IT" is, since last Wednesday, try using
System Restore to take you back to a time prior to when this began. Start
Menu\All Programs\Accessories\System Tools\System Restore. Note: this is
designed to restore system settings and the system state, your data should
be fine but do make sure your data is backed up.

 

[Rob]

Please help us to help you. What does anti-virus software? What
does"not recognized" mean? What happens when you try to use it? If you
get an error message, please quote it verbatim.

Same questions about Defender: What does "not possible to enable"
mean? What happens when you try to use it? If you get an error
message, please quote it verbatim.

For information on how to make a good newsgroup posting, read
http://www.dts-l.org/goodpost.htm and

The anti-virus software is working fine and also Windows defender is,
but:

The windows securitycentre gives to remarks:



There is not found any antivirussoftware on this computer

And:

Windows defender has been turned off


I can't turn it on, when I do try do turn it on then I get a remark in
box with a red cross: there are no definitions for windows defender



The other pc has the same software, and no remarks, so is working
fine.



I hope the problem is a bit more clear now.



...........Rob

 

[Rob]

Since it worked fine, whatever "IT" is, since last Wednesday, try using
System Restore to take you back to a time prior to when this began. Start
Menu\All Programs\Accessories\System Tools\System Restore. Note: this is
designed to restore system settings and the system state, your data should
be fine but do make sure your data is backed up.

I do not prefer System Restore when I don't know why problems occur.
Besides that you seems not to know what I mean, so I can't take your
advice that serious

...........Rob

 

[Michael Solomon]

I do not prefer System Restore when I don't know why problems occur.
Besides that you seems not to know what I mean, so I can't take your
advice that serious

..........Rob

I apologize for the my previous seeming too glib response. When the
Security Center indicates there is no antivirus software and such software
is in fact installed, it simply means it is not recognized. Since it was
recognized but is no longer recognized and Windows Defender is indicating
things that aren't in fact the case, it means a corruption somewhere. It's
possible the antivirus is corrupted, in which case removal in Programs under
Control Panel MIGHT solve the problem but if it's a corruption somewhere in
the system or both the system and AV, that won't solve it.

In fact, even if you were able to find all or any corruptions and replaced
all such files it still might not resolve the problem. That is why I
recommend System Restore, it will restore the registry and the entire system
state to where the system was before the problem began. It is the least
invasive procedure and a good place to begin when something like this occurs
especially because we can't always be sure why. As to what might have
caused this, it might have been something recently installed on the system,
an update or perhaps some problem when the system was shutting down, hard to
say as this is entirely speculative. If you need more help, feel free to
ask but also post the antivirus app you are using, the version you are using
and any other security software on your system.

One other possibility, you are using any system or registry cleanup utility,
that could be the source of the issue as well.

In any event, once again, I apologize and hope the above helps.

 

[Administrator/jhafele]

With an attitude like that --- you do not deserve the help that is being
offered to you. YOU seem to be the one that does not understand ! You have
been asked repeatedly, as to, what AV program you are using and referring to
in your post.
You want answers ? Wake up !!!

 

[Rob]

With an attitude like that --- you do not deserve the help that is being
offered to you. YOU seem to be the one that does not understand ! You have
been asked repeatedly, as to, what AV program you are using and referring to
in your post.
You want answers ? Wake up !!!

Any you are talking about attitude?
Please read your reply again.


...........Rob

 

[Rob]

I apologize for the my previous seeming too glib response. When the
Security Center indicates there is no antivirus software and such software
is in fact installed, it simply means it is not recognized. Since it was
recognized but is no longer recognized and Windows Defender is indicating
things that aren't in fact the case, it means a corruption somewhere. It's
possible the antivirus is corrupted, in which case removal in Programs under
Control Panel MIGHT solve the problem but if it's a corruption somewhere in
the system or both the system and AV, that won't solve it.

In fact, even if you were able to find all or any corruptions and replaced
all such files it still might not resolve the problem. That is why I
recommend System Restore, it will restore the registry and the entire system
state to where the system was before the problem began. It is the least
invasive procedure and a good place to begin when something like this occurs
especially because we can't always be sure why. As to what might have
caused this, it might have been something recently installed on the system,
an update or perhaps some problem when the system was shutting down, hard to
say as this is entirely speculative. If you need more help, feel free to
ask but also post the antivirus app you are using, the version you are using
and any other security software on your system.

One other possibility, you are using any system or registry cleanup utility,
that could be the source of the issue as well.

In any event, once again, I apologize and hope the above helps.

Thanks for your reply. I am using AV software of Eset NOD32, version
2.7
The other PC I am using does recognize the AV software, so I don't
think the AV software is the problem.


...........Rob

 

[Rob]

I apologize for the my previous seeming too glib response. When the
Security Center indicates there is no antivirus software and such software
is in fact installed, it simply means it is not recognized. Since it was
recognized but is no longer recognized and Windows Defender is indicating
things that aren't in fact the case, it means a corruption somewhere. It's
possible the antivirus is corrupted, in which case removal in Programs under
Control Panel MIGHT solve the problem but if it's a corruption somewhere in
the system or both the system and AV, that won't solve it.

In fact, even if you were able to find all or any corruptions and replaced
all such files it still might not resolve the problem. That is why I
recommend System Restore, it will restore the registry and the entire system
state to where the system was before the problem began. It is the least
invasive procedure and a good place to begin when something like this occurs
especially because we can't always be sure why. As to what might have
caused this, it might have been something recently installed on the system,
an update or perhaps some problem when the system was shutting down, hard to
say as this is entirely speculative. If you need more help, feel free to
ask but also post the antivirus app you are using, the version you are using
and any other security software on your system.

One other possibility, you are using any system or registry cleanup utility,
that could be the source of the issue as well.

In any event, once again, I apologize and hope the above helps.

I just did the system restore, it seems to be ok now.

Thanks four your help.
...........Rob

 

[Guest]

Cockhead!

Any you are talking about attitude?
Please read your reply again.


...........Rob

 

[Mark]

With an attitude like that --- you do not deserve the help that is being
offered to you. YOU seem to be the one that does not understand ! You have
been asked repeatedly, as to, what AV program you are using and referring to
in your post.
You want answers ? Wake up !!!

You will not get answers on this forum unless the problem is very easy
such as click restart. Lots of people pretending to be Microsoft Savvy
and even have MVP in their signature but it means nothing. Microsoft
does not create software easily supported.

The problem you are having is very common but yet the repair is elusive
unless you call system restore a repair.

Vista is good software with it's quirks and issues but some of these
people (Including 1st and 2nd level contracted Microsoft support) that
think they know how to support just plain suck and should stick flipping
burgers are McDonald's.




Later

 

[Administrator/jhafele]

Sorry Guys !!!
My turn to apologize. Bob had requested help with a problem and received a
number of " detailed " answers to his query. He then criticized one of the
posters for thier answer and the poster apologized to him. I felt that Bob
was out of line and replied in that respect. I may have been a little too
harsh, and therefore, apologize for my entry. Bad day at work, earlier power
failure due to thunderstorms, heat and humidity, etc. Sorry about that !
............... John.

 

[Michael Solomon]

You will not get answers on this forum unless the problem is very easy
such as click restart. Lots of people pretending to be Microsoft Savvy and
even have MVP in their signature but it means nothing. Microsoft does not
create software easily supported.

The problem you are having is very common but yet the repair is elusive
unless you call system restore a repair.

Vista is good software with it's quirks and issues but some of these
people (Including 1st and 2nd level contracted Microsoft support) that
think they know how to support just plain suck and should stick flipping
burgers are McDonald's.




Later

This is a peer to peer newsgroup, it's free, open 24 hours a day, 7 days a
week and not a bad place to start as a user might just run into others with
a little more experience and/or some who may have had the same or similar
issues they might already have resolved.

I'm not sure why it is you put down System Restore as it is a good first
line of defense often overlooked by users either because they don't know it
exists or where to look for it or because they are under the misapprehension
that it functions similar to the restore disks that come with their computer
and will cost them their data when, in fact, System Restore restores the
system state and registry to a particular point in time without touching the
user's data. Of course, it is always best to be well backed up in case
something goes wrong but in the face of an issue which might have any number
of causes, System Restore is a good place to begin. It's solved my problems
for me both in Windows XP and in Vista.

You said yourself in your response, that the cause of the OP's issue is
elusive but instead of offering any options of your own, you put down and
otherwise foreclose all options available to the OP by discouraging use of
these newsgroups or any other support options. Of course, since the PC is
only two weeks old, he could also just take the system back and exchange it.

The above with regard to System Restore isn't meant for you so much as the
lurkers who might have read this thread and be mislead by your response into
thinking System Restore is not a viable option. It may not point to the
source of the issue but as you pointed out, the source is often elusive. If
the option is used the problem reappears, the user can then try backtracking
through what they have done or were doing, what was going on, perhaps some
system update to then try and source the issue.