Vista cannot access web and ping true IP but can internal access

[Po]

Recently, I have a new compact desktop that running Vista Home Basic and it
can access Windows 2003 server and Internet at head office. But it cannot
access to the web page and Win2003 server when it had been relocated to
another office.It shown "cannot found the host / web page". I cannot ping to
any true IP except the true IP of ther router but it can updated the
antivirus definition via Internet. Also, other PCs can access the server and
internet as normal at this moment.

The problem have been fixed when restore the OS to factory setting.



After a few day, I have a compact notebook that running Vista Home Preminum
and it works as normal before. The notebook cannot to access the web page and
cannot ping to any true IP except the true IP of ther router but it can
updated the antivirus definition iva Internet and access to the Windows 2003
server. I tried to access the web page via wireless LAN but it still failure.


I had installed the Symantec Antivirus coporate version before this issue
and uninstalled finally.
Anybody can help me to solve the problem ? Is it caused by Virus or some bug
in Vista or Compac Vista ??





Thanks a million ^_^





Po

 

[Robert L. \(MS-MVP\)]

We need more information to help. Posting the result of ipconfig /all may
help.

--
Bob Lin, MS-MVP, MCSE & CNE
Networking, Internet, Routing, VPN Troubleshooting on
http://www.ChicagoTech.net
How to Setup Windows, Network, VPN & Remote Access on
http://www.HowToNetworking.com

 

[Po]

Dear Robert L.

As the notebook is "traditional chinese" lanague, I translate to english as
follows:

Ethernet 介é¢å¡ å€åŸŸé€£ç·š:

連線特定 DNS 尾碼 . . . . . . . . :
æè¿° . . . . . . . . . . . . . . .: Broadcom NetLink (TM) Gigabit Ethernet
MAC Address . . . . . . . . . . . . .: 00-1C-C4-D2-81-46
DHCP Start . . . . . . . . . . . . : Yes
Auto Config . . . . . . . . . . .: Yes
Local IPv6 Address . . . . . . . : fe80::9c36:d42c:e095:2b45%20
Auto Config IPv4 address . . . . . . . .: 169.254.43.69
mask . . . . . . . . . . . .: 255.255.0.0
Gateway . . . . . . . . . . . . .: 0.0.0.0
DNS Server . . . . . . . . . . . .: fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
NetBIOS over Tcpip . . . . . . . .: Start

I had tried to uninstalled and reinstalled the NIC adapter and disable
firewall, etc.
Finally, I can't to access any network even I enter the IPv4 address by
manual.
I can't ping even 127.0.0.1 now.

Can I repair/reinstall the Vista without reinstall the application and
restore data ?


Thanks a million !

Po

 

[Po]

Dear Robert L.

Refer to another post, I download and run the "Norton_Removal_Tool".
The problem have been fixed immediately.


Thanks !


Po

 

[Robert L. \(MS-MVP\)]

Thank you for the update.

--
Bob Lin, MS-MVP, MCSE & CNE
Networking, Internet, Routing, VPN Troubleshooting on
http://www.ChicagoTech.net
How to Setup Windows, Network, VPN & Remote Access on
http://www.HowToNetworking.com