Virus Warning When Faxing From MSWord

[Guest]

I"m not sure if I should post this here or in the Security Forum so I'll
start here and repost on the Security Forum if instructed to do so.

When I send a Fax from MSWord I get a warning from Norton Antivirus Worm
Protection that it has prevented and blocked a Netspy Trogan Horse. This
happened four different times today when I sent a Fax. Is this a false
report or glitch with Norton Worm Protection or did it really block the
Netspy Trogan from entering my computer? I didn't think this could happen
using a dial-up modem to send a FAX. (I am connected to the internet with a
DSL modem but can't Fax with it).

Here is the Norton Alert details:
Default Block: Netspy Trogan Horse
Path: C:\WINDOWS\Systems32\fxsclnt.exe
File Name: Microsoft File Console
Direction: Inbound
Local Address: All local network adapters
Local Port: 1024
Protocal: TCP

 

[Hal Hostetler [MVP P/I]]

Known issue, have a look at this this Symantec tech support article:

http://service1.symantec.com/SUPPOR...713afacbd4135e0a88256c77007e526f?OpenDocument
Error: "Rule Default Block Netspy Trojan Horse Matched" when you start the
computer

There is one other Norton/XP Fax issue you might face at some point:

http://service1.symantec.com/SUPPOR...c06387f12de9fa2a88256cf60063c54d?OpenDocument
Microsoft Fax Monitor does not function properly after installing Norton
Internet Security

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Still Cadillacin' - www.badnewsbluesband.com

 

[Guest]

Thanks Hal,
Should have thought to look there first before bothering you folks. I've
got a bad cold and the old grey cells are not working full time. Come to
think of it... I'm like this even when I don't have a cold. Anyway, the
first link answered the question. There was nothing at the second link... It
went to a Symantic page but it only said "SORRY" and something about no
information available on a discontinued product or something like that.
Anyway, thanks for the help. I think it's working now.