HERE'S THE SOLUTION (WORKING OK SO FAR)I GOT FROM MCAFEE "CHAT" SUPPORT on June 4, 2007, RE VIRUS SCAN BLOCKING OUTGOING EMAIL:
Please wait while we find a technician to assist you...
You have been connected to Andrea Andrews.
Andrea Andrews: Hello Paul, thank you for contacting McAfee. My name is Andrea.
Andrea Andrews: Your case number for this chat session is 13222085.
Andrea Andrews: How can I assist you with your McAfee software today?
Paul Douglas: On my outgoing email, I often get an error message. Here is an example:
Paul Douglas: "E-mail scanning encountered a problem: This e-mail message cannot be sent. After you verify
Paul Douglas: the format of your recipient address, McAfee recommends that you resend those messages from
Paul Douglas: your e-mail program. Command sent: RCPT TO: <
[email protected]>
Andrea Andrews: Do you receive this message when sending plain e-mails or e-mails with attachments?
Paul Douglas: Command received: 550 relaying mail to sbcglobal.net is not allowed"
Paul Douglas: Sorry, no attachments involved
Andrea Andrews: That's fine. Thank you for the detailed explanation.
Paul Douglas: Plain e-mail
Andrea Andrews: Since when have you been experiencing this issue?
Paul Douglas: Since I installed PC Protection Plus (3 user license for my wife)
Paul Douglas: Just this week June 1, 2007
Andrea Andrews: Do you use Outlook or Outlook Express?
Paul Douglas: Outlook Express
Andrea Andrews: Paul, I understand that, you get an error message '"E-mail scanning encountered a problem: This e-mail message cannot be sent.' often when you try to send out plain e-mails without attachments using Outlook Express. Is that correct?
Paul Douglas: Yes. This was not a problem with Security Suite 7 which I replaced with PC Protection Plus
Andrea Andrews: Thank you for the confirmation.
Andrea Andrews: Did the McAfee PC Protection Plus software come on a CD or was it a download from the Internet?
Paul Douglas: Download
Andrea Andrews: Double click on the 'M' icon on the bottom right hand corner of the screen to open McAfee SecurityCenter.
Paul Douglas: OK done
Andrea Andrews: Please click on 'View Details' on the bottom right hand corner of the window.
Paul Douglas: Version 7.2, Build 7.2.147
Andrea Andrews: Now, click on VirusScan and let me know the information given below it.
Paul Douglas: Version 11.2, Build 11.2.124, DAT Version 5044.0000, Engine Ver: 5100.0194
Andrea Andrews: Great.
Andrea Andrews: It seems that your McAfee products are up-to-date.
Andrea Andrews: Let us now check if Outlook Express is selected as the Trusted E-mail Program in McAfee.
Paul Douglas: OK - haven't done that before
Andrea Andrews: Close the View Details window and return to the main SecurityCenter window.
Paul Douglas: Done
Andrea Andrews: 1. Click E-mail & IM.
2. Click Configure. (near the Center Right)
3. Under E-mail protection, click 'Advanced'.
4. Select Trusted E-mail Program from the left.
Paul Douglas: Yes, Outlook Express, msimn.exe is listed
Paul Douglas: Status is trusted
Andrea Andrews: Let us now open the SMTP, POP3 and the IMAP ports in McAfee Firewall.
Paul Douglas: OK - also haven't done before
Andrea Andrews: 1. Return to the main SecurityCenter window.
2. Click Internet & Network.
3. Click Configure. (near the Center Right)
4. Under Firewall protection, click 'Advanced'.
Paul Douglas: OK
Andrea Andrews: 5. Select System Services. (from the left pane)
6. Under Open System Service Port, place a check mark besides SMTP (port 25), POP3 (port 110) and MAPI (port 143)
7. Click OK.
Paul Douglas: Don't see MAPI but I do see IMAP
Andrea Andrews: Yes, please pardon my typographical error. Please place a check mark besides IMAP (port 143).
Paul Douglas: OK - done and OK has been clicked
Andrea Andrews: Now, let us check if Outlook Express is Allowed Full Access in McAfee Firewall.
Paul Douglas: OK
Andrea Andrews: 1. Return to the main SecurityCenter window.
2. Click Internet & Network.
3. Click Configure. (near the Center Right)
4. Under Firewall protection, click 'Advanced'.
Paul Douglas: OK
Andrea Andrews: 5. Select Program Permissions. (from the left pane)
6. Under Program Permissions, select Outlook Express.
7. Under Action, click Grant Full Access.
8. Click OK.
Paul Douglas: OK - Done (it was already Full Access, but I did as you instructed)
Andrea Andrews: Wonderful!
Andrea Andrews: Let us check to see if SMTP Authentication is set up properly in Outlook Express.
Paul Douglas: OK
Andrea Andrews: 1. Open Outlook Express.
2. Select the TOOLS menu.
3. Click ACCOUNTS.
4. Click the MAIL tab.
Paul Douglas: OK done
Andrea Andrews: 5. Highlight your mail account, click PROPERTIES.
6. Click the SERVERS tab.
7. Select the checkbox that reads "MY SERVER REQUIRES AUTHENTICATION".
Paul Douglas: OK done
Andrea Andrews: 8. Click the SETTINGS button
9. Select "Logon Using"
10. In the 'Account Name' are enter your "FULL EMAIL ADDRESS" and then enter your
password in the "PASSWORD" field.
11. Click OK and Apply
Andrea Andrews: 12. Click OK and CLOSE.
Paul Douglas: Do I tick "Log on using Secure Password Authentication"?
Andrea Andrews: No, please ignore that option.
Paul Douglas: OK - done\
Andrea Andrews: Now, please send out a few e-mails to yourself and some to other recipients to check if the issue is resolved.
Andrea Andrews: Please let me know the results.
Paul Douglas: OK - hang on
Andrea Andrews: Sure Paul, I am awaiting your response.
Paul Douglas: All seems to be OK. Can you send me an email of this process so I can apply it to my wife's PC - she's having the same problem.
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