Virus preventing internet access

[gursaran abott]

Hi

Recently i downloaded something form the internet which infected my system.
Now i cant access internet coz of the virus,trojan or a malware.
all the antivirus software like Norton, spybot search &destroy, a-squared
and adware which i have were not updated and now i cant update them coz no
internet access,
I tried running each one antivirus software from safe mode but i still cant
access th the internet.
It gives me weird message when i try to access the C drive by clicking on it
but when i right click and select explore i can access the C drive

Can anyone please suggest how i can get rid of this problem
i would appreciate any response

 

[Kayman]

Hi

Recently i downloaded something form the internet which infected my system.
Now i cant access internet coz of the virus,trojan or a malware.
all the antivirus software like Norton, spybot search &destroy, a-squared
and adware which i have were not updated and now i cant update them coz no
internet access,
I tried running each one antivirus software from safe mode but i still cant
access th the internet.
It gives me weird message when i try to access the C drive by clicking on it
but when i right click and select explore i can access the C drive

Can anyone please suggest how i can get rid of this problem
i would appreciate any response

Reformatting of HDD is the preferred course of action!

"The only way to clean a compromised system is to flatten and rebuild.
That¢s right. If you have a system that has been completely compromised,
the only thing you can do is to flatten the system (reformat the system
disk) and rebuild it from scratch (re-install Windows and your
applications)..."
http://www.microsoft.com/technet/community/columns/secmgmt/sm0504.mspx
http://technet.microsoft.com/en-au/library/cc512595.aspx

Clean Install Windows XP
http://www.elephantboycomputers.com/page2.html#Reinstalling_Windows - What
you will need on-hand
--and--
http://www.michaelstevenstech.com/cleanxpinstall.html
--or even better because its illustrated and more reader friendly--
How Do I Install WindowsXP
http://xphelpandsupport.mvps.org/how_do_i_install_windows_xp.htm

Vista
Install Windows Vista
http://vistasupport.mvps.org/install_windows_vista.htm
http://support.microsoft.com/kb/918884
http://www.winsupersite.com/showcase/winvista_upgrade_clean.asp
http://www.5starsupport.com/tutorial/vista-clean-install.htm

Good luck

 

[PA Bear [MS MVP]]

Unexplained computer behavior may be caused by deceptive software
http://support.microsoft.com/kb/827315

Run a /thorough/ check for hijackware, including posting the requested logs
in an appropriate forum.

Checking for/Help with Hijackware
http://aumha.net/viewtopic.php?f=30&t=4075
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://www.elephantboycomputers.com/page2.html#Removing_Malware

**Seek expert assistance in
http://spywarehammer.com/simplemachinesforum/index.php?board=10.0,
http://forums.spybot.info/forumdisplay.php?f=22,
http://aumha.net/viewforum.php?f=30, or other appropriate forums.**

If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent computer repair shop.

 

[nass]

Hi

Recently i downloaded something form the internet which infected my system.
Now i cant access internet coz of the virus,trojan or a malware.
all the antivirus software like Norton, spybot search &destroy, a-squared
and adware which i have were not updated and now i cant update them coz no
internet access,
I tried running each one antivirus software from safe mode but i still cant
access th the internet.
It gives me weird message when i try to access the C drive by clicking on it
but when i right click and select explore i can access the C drive

Can anyone please suggest how i can get rid of this problem
i would appreciate any response

Can you Restore your System to an earlier date?
Does your Antiviruys subscription is cureent?
If it is n't try to download this software and install it on your machine.
On the installation you will be represented with an option to run a scan on
Boot up, please say YES to this and reboot your machine.
avast! 4 Home - English version (length 29.81 MB)
http://files.avast.com/iavs4pro/setupeng.exe
Yes I know you can't connect to the internet, but try to download it on a
Flash stick/CD and install it.

If after the scan you can't connect to the internet try this procedure:
Open a run command and type in:
ipconfig /flushdns click [OK]
ipconfig /renew click [OK]
netsh winsock reset click [OK]
Reboot your machine, does it connect?

If it does, try to go through these cleaning steps:
1... Click start >> Control Panel >> Double Click Network and Internet
Connections >> Double click Internet Options, on the IE Properties window
you will see these Options:
General | Security | Privacy | Content | Connections | Programs
| Advanced .

Click on General Tab (1st Tab on the left) and you will see a Button called
[ Clear History ..] click on it to clear your History caches, then click on
[Delete Files..] to delete Internet Files created over the time, click on [
Delete Cookies...] to delete your cookies left by visiting websites.

Then click on Advanced tab and scroll down to under the Browsing Option:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.
= Then try to Disable the Add-Ons on your Browser somehow installed on your
browser, On how to disable the Add-ons follow this:
Click on Programs Tab and then click the Manage Add-Ons Button there Disable
the Non/Not Verified Plug-ins/Add-ons ( you need to Renable them one-by-one
later and see which is the culprit .
How to manage Add-Ons:
http://support.microsoft.com/kb/883256
Scan for malware from here:
SuperAntispyware - Free
http://www.superantispyware.com/superantispywarefreevspro.html

Run a scan from here on-line:
http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
Download Avast Cleaner (off-line scanner) from here:
http://www.avast.com/eng/avast-virus-cleaner.html
Download the Hijackthis and send the report to one of
many
forums for analysis and troubleshooting or you can send it to me on my email
provided at the bottom:
When all else fails, HijackThis v2.0.2
(http://www.trendsecure.com/portal/en-US/threat_analytics/hijackthis.php)

Can you please send me a copy at (e-mail address removed) ,
remove
the obvious to email me.

Perform a Repair Installation:
http://support.microsoft.com/kb/315341
http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/tips/doug92.mspx

Let us know your progress.

nass

 

[Elmo]

Hi

Recently I downloaded something from the internet which infected my system.
Now I can't access internet because of the malware.
All the antivirus software like Norton, spybot, search & destroy, a-squared
and adaware which I have were not updated and now I can't update them coz no
internet access.
I tried running each antivirus software from safe mode but I still can't
access the internet.
It gives me weird message when I try to access the C drive by clicking on it
but when I right-click and select explore, I can access the C drive

What weird message? Here's one "weird message" remover:

http://www.kellys-korner-xp.com/xp_tweaks.htm
Line 412. AutoRun Eater - Can't find Recycler....

Can anyone please suggest how I can get rid of this problem?
I would appreciate any response.

Here are a few things to try for internet access:

Open Internet Options, Connections tab, click "Lan Settings" button,
deselect all.

Flush DNS

Click Start, Run, type CMD and click the [OK] button. Type each of the
following:

IPConfig /FlushDNS [Press Enter key]
ipconfig /release [Press Enter key]
ipconfig /renew [Press Enter key]
ipconfig /registerdns [Press Enter key]

NETSH

Click Start, Run, type CMD and click the [OK] button. Type the following:

netsh winsock reset

Press Enter key

Restart the system

You can also try this software download from a working machine:

LSP-Fix
http://www.cexx.org/lspfix.htm

 

[db]

sometimes, its not an
infection that coz's
problems,

but it might be possible
that the problem is from
your own av's and perhaps
multiple firewalls that are
treating you like an infection.

my suggestion is to initiate
a clean boot, as a first
step.

--

db·´¯`·...¸><)))º>
DatabaseBen, Retired Professional
- Systems Analyst
- Database Developer
- Accountancy
- Veteran of the Armed Forces
- @hotmail.com
"share the nirvana" - dbZen

~~~~~~~~~~~~~~~~~~

 

[Randem]

One thing to try is to open a DOS box (command prompt) then key in ping
www.yahoo.com (or any internet address) if you get a reply then you may have
two or more intenet security programs blocking your browser traffic. You
would then need to uninstall them and only have one active. Norton is famous
for this all by itself, it locks down your PC so that even you can't access
it. I guess you it is highly unlikely to get a virus if you can't connect to
the internet.

Other remedies http://www.randem.com/virusproblems.html


--
Randem Systems
Your Installation Specialist
The Top Inno Setup Script Generator
http://www.randem.com/innoscript.html
Disk Read Error Press Ctl+Alt+Del to Restart
http://www.randem.com/discus/messages/9402/9406.html?1236319938

 

[Leythos]

sometimes, its not an
infection that coz's
problems

Been seeing home users machines/laptops compromised with malware the
blocks or impacts wireless as well as wired internet connections.
Started about two weeks ago.

 

[Tim Meddick]

Pardon me for sticking my nose in... but it occurs to me that may be the
easiest way (after a reinstall) is to just start the ISP's installation
program which should do the work of configuring TCP/IP and reconnecting you
very nicely as you have to have done it successfully at least once before,
didn't you?