"Using XP Home Fax utility after setting up a network"

[Guest]

Hi all, I am having problems trying to use my fax utility after setting up a wireless network for our laptop. That was not an easy task as it involved using a DI-624+ and an ISDN Internet connection, the configurations involved were tricky as the Router is designed for Cable or Broadband and not dial up, but all the same it worked in the end by just being set up as an Access Point. However since then I have been unable to use my XP Home's Fax utility on this PC (Host), I am not interested in allowing the Laptop to access the fax, but I do still wish to use it on this PC and for what ever reason it will not work. It freezes the moment I attempt to open configuration or settings in the fax console, I get messages informing me that I need a windows shared driver etc and from what I understand XP home will not support sharing on a fax utiltiy regardless unless I have a specific server programe like Server 2003 for example. I have tried unistalling and reinstalling my fax from the XP disk and I now only have a listing in my programs called Fax, but that is empty there does not appear to be a program where there once was one prior to the Access point being set up. I have also tried to install a local fax from the print and fax file but that also does nothing I dont even get a wizard happening.
What have I done or not done durring the setting up of our wireless Acces Point thats caused this to stop working and prevent me from reinstalling it

Cheer
Kaz

 

[Russ Valentine [MVP-Outlook]]

Why are you trying to use an ISDN connection?
You must use an analog phone line to fax.
--
Russ Valentine
[MVP-Outlook]

Hi all, I am having problems trying to use my fax utility after setting up

a wireless network for our laptop. That was not an easy task as it involved
using a DI-624+ and an ISDN Internet connection, the configurations involved
were tricky as the Router is designed for Cable or Broadband and not dial
up, but all the same it worked in the end by just being set up as an Access
Point. However since then I have been unable to use my XP Home's Fax utility
on this PC (Host), I am not interested in allowing the Laptop to access the
fax, but I do still wish to use it on this PC and for what ever reason it
will not work. It freezes the moment I attempt to open configuration or
settings in the fax console, I get messages informing me that I need a
windows shared driver etc and from what I understand XP home will not
support sharing on a fax utiltiy regardless unless I have a specific server
programe like Server 2003 for example. I have tried unistalling and
reinstalling my fax from the XP disk and I now only have a listing in my
programs called Fax, but that is empty there does not appear to be a program
where there once was one prior to the Access point being set up. I have
also tried to install a local fax from the print and fax file but that also
does nothing I dont even get a wizard happening.

What have I done or not done durring the setting up of our wireless Acces

Point thats caused this to stop working and prevent me from reinstalling it?

 

[Guest]

Ok, well before the networking some how and I dont know quiet how this worked but the fax did use the built in 56k in what is now the Host or Access Connection. To the best of my knowledge the system just used what ever modem it needed, I didnt need to change any settings when ever it was used it seemed to sort itself out quiet well. Now on looking in my connection for the internet the 56K modem driver is unchecked and only the ISDN is selected. I shall go and place a check against it aswell.
In doing this, "Will it confuse the system as to which driver its supposed to use for each program to open and run being internet ISDN and Fax?" and if so "How can I get around it"

I will go and change that setting now and check back later, thanks for your help

Cheer
Kaz

 

[Russ Valentine [MVP-Outlook]]

Just make sure that you configure the Fax program to use an analog fax modem
connected to an analog phone line.
--
Russ Valentine
[MVP-Outlook]

Ok, well before the networking some how and I dont know quiet how this

worked but the fax did use the built in 56k in what is now the Host or
Access Connection. To the best of my knowledge the system just used what
ever modem it needed, I didnt need to change any settings when ever it was
used it seemed to sort itself out quiet well. Now on looking in my
connection for the internet the 56K modem driver is unchecked and only the
ISDN is selected. I shall go and place a check against it aswell.

In doing this, "Will it confuse the system as to which driver its

supposed to use for each program to open and run being internet ISDN and
Fax?" and if so "How can I get around it"

 

[Guest]

Thanks Russ, but I cant even open this fax program any more, all I get are error messages telling me that the printer has either lost its connection to the server or that the name of the printer is incorrectly typed. I dont know what I have done here, but I cant even find the fax program. I used to be able to go into communications or open an icon from the desktop but in the program list there is an fax listed but its empty, and when I try to open from the desktop using the icon this is when I get the error messages. I have also tried to unistall and reinstall several times but I dont even think that is working properly as it doesnt reinstall the fax and if it does its not installing it where it used to be and I cant locate it

How ever, when I right click on the desktop fax icon, i can go to properties, the detail box opens telling me there is a program there.
From the general tab I can access Advanced, I can access the Advanced button from the short cut tab which does tell me that it has been selected to run in a Separate memory space if that means anything, but that area of this box is greyed out and cant be changed. I am wondering if some where along the line while trying to configure the network access point through the router that I may have selected something I shouldnt have, or used the windows network wizard and chosen to share the original fax file that was listed under my printer prior to understanding that XP Home does not have that facility to share a fax.
If thats the cause or case i unfortunatley dont know how to undo this.

The modem seems fine and prior to setting up and only using the ISDN for a stand alone connection things operated automatically. I didnt need to change modems or do anything unusual to accept or send a fax on or off line, and I also used the two chanels for the 128 speed connection that dropped back when one of the lines was in use etc.
Boy!, this stuff has really got me bluffed, I thought i had done really well setting that networking up the way it ended up needing to be done but it looks like I blew it on the fax program LOL! I have obviously done something to disrupt or upset things, but due to so many attempts and different ways of going about the networking I have no idea where to start looking or how to go about finding the problem let alone fixing it.

I went to device manager and found the Generic soft 56k I unistalled that and reinstalled it, but when this was being done I was online while doing this and it knocke
me offline and upset the ISDN connection that was already running. Not sure if that is normal or acceptable but I ignored it and following this on attempting to reconnect ISDN I was then confronted with error messages telling me the port was being used by something else etc. I went through the device manager settings and looked at both the ISDN and 56k's settings but they didnt appear to be trying to connect to the same port, and there where no conflicts, so I couldnt understand that either.
Anyway I shall soldier on as I am sure that eventially I will get to the bottom of it all i just hope thats its before i start turning Grey or being carted off to the funny farm.

Thanks again
Kaz

 

[Russ Valentine [MVP-Outlook]]

Do you or do you not have an analog fax modem attached to an analog phone
line?
--
Russ Valentine
[MVP-Outlook]

Thanks Russ, but I cant even open this fax program any more, all I get are

error messages telling me that the printer has either lost its connection to
the server or that the name of the printer is incorrectly typed. I dont
know what I have done here, but I cant even find the fax program. I used
to be able to go into communications or open an icon from the desktop but in
the program list there is an fax listed but its empty, and when I try to
open from the desktop using the icon this is when I get the error messages.
I have also tried to unistall and reinstall several times but I dont even
think that is working properly as it doesnt reinstall the fax and if it does
its not installing it where it used to be and I cant locate it.

How ever, when I right click on the desktop fax icon, i can go to

properties, the detail box opens telling me there is a program there.

From the general tab I can access Advanced, I can access the Advanced

button from the short cut tab which does tell me that it has been selected
to run in a Separate memory space if that means anything, but that area of
this box is greyed out and cant be changed. I am wondering if some where
along the line while trying to configure the network access point through
the router that I may have selected something I shouldnt have, or used the
windows network wizard and chosen to share the original fax file that was
listed under my printer prior to understanding that XP Home does not have
that facility to share a fax.

If thats the cause or case i unfortunatley dont know how to undo this.

The modem seems fine and prior to setting up and only using the ISDN for a

stand alone connection things operated automatically. I didnt need to change
modems or do anything unusual to accept or send a fax on or off line, and I
also used the two chanels for the 128 speed connection that dropped back
when one of the lines was in use etc.

Boy!, this stuff has really got me bluffed, I thought i had done really

well setting that networking up the way it ended up needing to be done but
it looks like I blew it on the fax program LOL! I have obviously done
something to disrupt or upset things, but due to so many attempts and
different ways of going about the networking I have no idea where to start
looking or how to go about finding the problem let alone fixing it.

I went to device manager and found the Generic soft 56k I unistalled that

and reinstalled it, but when this was being done I was online while doing
this and it knocked

me offline and upset the ISDN connection that was already running. Not

sure if that is normal or acceptable but I ignored it and following this on
attempting to reconnect ISDN I was then confronted with error messages
telling me the port was being used by something else etc. I went through
the device manager settings and looked at both the ISDN and 56k's settings
but they didnt appear to be trying to connect to the same port, and there
where no conflicts, so I couldnt understand that either.

Anyway I shall soldier on as I am sure that eventially I will get to the

bottom of it all i just hope thats its before i start turning Grey or being
carted off to the funny farm.

 

[Guest]

Hi Sorry I have been flat out working and got a few moments tonight to check back with you
Yes there is an analogue modem, its built in to the PC and I do have a phone cable plugged into this.
As I mentioned I used to use this before the Wireless access Point was set up on the PC. I also had ISDN connected then, about the only difference is this Access Point.

I have the usual set up on the ISDN, two cables which run from the phone companies ISDN point on the wall, to the ISDN unit. Then a third that plugs to the PC by USB and provides the Internet etc.

The Phone cable thats plugged into the Modem within my PC is the standard phone or modem cable. I can see my Analogue modem listed in Device manager, the driver is there and it seems to test OK when you ask it to comunicate with the system. How ever it now bumps me offline if I do attempt to query it which is also something that didnt happen previously even with the ISDN before Wireless was set up.

The Wireless Access uses one cable currently, as its a router which is really only being used as an access point, and that cable goes from the Routers LAN to the LAN on the PC.

Its got me Stumped, and in a pickle as Its something I do rely on due to working from home.

I am convinced its something to do with this new set up we have, as things go the Router is rightly designed for Broadband or cable and was not meant for an ISDN. Not unlike the ISDN working fine with the other internal modem still connected to the a phone line. When I first connected with that 7 months ago, several people at telstra had told me that I wouldnt be able to use XP fax with it either, but I found you could as long as you didnt plug directly into the ISDN box and only into the PC's internal modem connection.

I dont know, maybe I have just been snagging these set ups until now and managing to do things that technically shouldnt be happening "I am Blonde by the way" LOL
anyway thanks again for your help
Kaz

 

[Russ Valentine [MVP-Outlook]]

I can think of no reason you shouldn't be able to use the same analog phone
line and analog fax modem with Win XP Fax as before you put in ISDN. But
there is no way for me to guess what else has changed on your system that
now prevents it. This is likely a hardware problem which we'd have no way of
solving from here. Is your analog phone line entirely separate from your
ISDN line?
--
Russ Valentine
[MVP-Outlook]

Hi Sorry I have been flat out working and got a few moments tonight to check back with you.
Yes there is an analogue modem, its built in to the PC and I do have a phone cable plugged into this.
As I mentioned I used to use this before the Wireless access Point was set

up on the PC. I also had ISDN connected then, about the only difference is
this Access Point.

I have the usual set up on the ISDN, two cables which run from the phone

companies ISDN point on the wall, to the ISDN unit. Then a third that plugs
to the PC by USB and provides the Internet etc.

The Phone cable thats plugged into the Modem within my PC is the standard

phone or modem cable. I can see my Analogue modem listed in Device manager,
the driver is there and it seems to test OK when you ask it to comunicate
with the system. How ever it now bumps me offline if I do attempt to query
it which is also something that didnt happen previously even with the ISDN
before Wireless was set up.

The Wireless Access uses one cable currently, as its a router which is

really only being used as an access point, and that cable goes from the
Routers LAN to the LAN on the PC.

Its got me Stumped, and in a pickle as Its something I do rely on due to working from home.

I am convinced its something to do with this new set up we have, as things

go the Router is rightly designed for Broadband or cable and was not meant
for an ISDN. Not unlike the ISDN working fine with the other internal modem
still connected to the a phone line. When I first connected with that 7
months ago, several people at telstra had told me that I wouldnt be able to
use XP fax with it either, but I found you could as long as you didnt plug
directly into the ISDN box and only into the PC's internal modem connection.

I dont know, maybe I have just been snagging these set ups until now and

managing to do things that technically shouldnt be happening "I am Blonde by
the way" LOL.

 

[Guest]

Hi Rus

Yes the anolog phone line is a separate phone connection using the standard phone cable but the two pin version as I was told they are best for Pc's and have never possed as any problem in the past. The phone cable runs from the outlet that telstra installed using the standard phone line sockets, the ISDN runs from the same point but from the ISDN sockets so I have four sockets in all, 2 ordinary phone line sockets and two ISDN sockets. ISDN has been on for 6 months and since networking or setting up the access point the fax has always worked with out any problems. I dont plug my phone cables into the ISDN modem as it confuses the daylights out of it and it tends to run as a 56k modem if I do. I plug the phone line for the fax directly to the back of the PC (Internal Modem).
I think I just need to sort out if I did configure something durring setting the access point up that has caused the fax to stop, or from what I can see or understand from the error messages I receive is that its unable to locat the "Printer" when I do attempt to open the fax. I dont think it should be looking for a printer when I attempt to open the fax utility, so I am starting to think there is nothing wrong with the hardware, its more than likely something I did setting up, but I just dont know what to look for aside the obvious stuff that I have already checked out
any way thanks agai
Kaz

 

[Russ Valentine [MVP-Outlook]]

I'm getting lost here. How many changes were made to your setup and at what
point did you first encounter fax problems? It sounds like you were able to
use fax fine with ISDN, but only ran into trouble after a wireless network
was installed. Is that right?
Most faxing operations begin the same way printing does, with a rendering of
the document; so fax may well be looking for a print routine.
--
Russ Valentine
[MVP-Outlook]

Hi Russ

Yes the anolog phone line is a separate phone connection using the

standard phone cable but the two pin version as I was told they are best for
Pc's and have never possed as any problem in the past. The phone cable runs
from the outlet that telstra installed using the standard phone line
sockets, the ISDN runs from the same point but from the ISDN sockets so I
have four sockets in all, 2 ordinary phone line sockets and two ISDN
sockets. ISDN has been on for 6 months and since networking or setting up
the access point the fax has always worked with out any problems. I dont
plug my phone cables into the ISDN modem as it confuses the daylights out of
it and it tends to run as a 56k modem if I do. I plug the phone line for
the fax directly to the back of the PC (Internal Modem).

I think I just need to sort out if I did configure something durring

setting the access point up that has caused the fax to stop, or from what I
can see or understand from the error messages I receive is that its unable
to locat the "Printer" when I do attempt to open the fax. I dont think it
should be looking for a printer when I attempt to open the fax utility, so I
am starting to think there is nothing wrong with the hardware, its more than
likely something I did setting up, but I just dont know what to look for
aside the obvious stuff that I have already checked out.

 

[Guest]

Yes thats right I could use the fax with the ISDN before attempting to set up the networking. I did try several times to set that networking up before It was finally configured, I think I tried using the networking wizard but that did not work, all the same I did follow the wizard through as you normally would but it was no help in configuring things as the router we use is really only meant for a cable or broadband. It was not meant to be used with dial up or ISDN which is why it is connected from its Lan to the Networking card in the PC and not connected directly to the ISDN. I do think that I have either selected something durring one of the several attempts that I did make using the windows networking wizard earlier on that has caused the fax problem, the thing is I just dont know what It is that I have done. To be totally honest about the only thing I do recall doing at one stage durring trying to set up using the windows networking wizard was that I may have selected to share the printer which is also connect to the PC, how ever this still operates with out any problems
the other thing I have found recently is with in the Admin settings under the services etc. When I look at the list of services the one for Fax simply says "STOPPING" not stop or start or disabled, just the word "Stopping".
I can not do anything with this, it will not allow me to start or stop it and when I do try I get an error message back telling me that this has been marked for deletion. I am not sure that this is a normal setting to see listed next to a service and I am not sure why I can not change this setting. I am an administrator so there should be no reason why I am unable too configure those settings.