Using Outlook Msg as a file

[DrBob]

Hi,

My customer has been using Outlook 2003 with Windows XP. For years he has
used "drag&drop" to move Outlook messages to the appropriate My Documents sub
folder to keep a record of his client information. The messages have
attachments like pdf, pps, wmv, etc. He could easily click on the file
document to open Outlook and then click on the attachment to run the pdf,
pps, etc.

I have refreshed his computer with Outlook 2007 with VISTA Business. Now he
can still read attachments to messages in Outlook. After "drag&drop" he
still can read messages in his document sub folders. However, now he can't
open the attachments. If he moves the message back into Outlook he again can
read the attachments.

Are there any fixes that can give him back the old functionality to be able
to read the attachments in the document folders?

 

[Brian Tillman]

My customer has been using Outlook 2003 with Windows XP. For years
he has used "drag&drop" to move Outlook messages to the appropriate
My Documents sub folder to keep a record of his client information.
The messages have attachments like pdf, pps, wmv, etc. He could
easily click on the file document to open Outlook and then click on
the attachment to run the pdf, pps, etc.

I have refreshed his computer with Outlook 2007 with VISTA Business.
Now he can still read attachments to messages in Outlook. After
"drag&drop" he still can read messages in his document sub folders.
However, now he can't open the attachments. If he moves the message
back into Outlook he again can read the attachments.

Does he have Google Desktop Search on his PC? If so, try uninstalling it to
see if it affects the problem.

 

[DrBob]

Thanks. I have passed on the information to my customer and will work with
him later in the week. Keep this item open for further developmenst.

Dr. Bob