Using Outlook 2000--some users send attachments that don't get received

[Brent White]

We have a problem at my office. Several of our users are sending out
attachments in Word and Excel. One user can send the documents and
the recipients get the attachments. Two others send the documents as
attachments, but the recipients don't get the attachments.

All of the Outlook 2000 clients have "Rich Text Format" as the sending
format, even the one who doesn't have problems.

What else should I be looking for?

 

[Tom [Pepper] Willett]

If the recipient isn't using Outlook, they will not receive the attachments
as long as your users are using RTF.

: We have a problem at my office. Several of our users are sending out
: attachments in Word and Excel. One user can send the documents and
: the recipients get the attachments. Two others send the documents as
: attachments, but the recipients don't get the attachments.
:
: All of the Outlook 2000 clients have "Rich Text Format" as the sending
: format, even the one who doesn't have problems.
:
: What else should I be looking for?
:

 

[John Blessing]

Try changing to plain text, see if you get the same problem

--
John Blessing

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send newsletters

 

[Brent White]

Okay, how can one PC send with no problem and the others have
problems, with the format setting the same for all PC's?

 

[Tom [Pepper] Willett]

Okay, but how about the recipients? Are all recipients using Outlook, or
are some using Outlook Express.

Are all the users sending to the same recipients?

: Okay, how can one PC send with no problem and the others have
: problems, with the format setting the same for all PC's?
:
: On Nov 14, 11:07 am, "Tom [Pepper] Willett"
: > If the recipient isn't using Outlook, they will not receive the
attachments
: > as long as your users are using RTF.
: >
: >
: > : > : We have a problem at my office. Several of our users are sending out
: > : attachments in Word and Excel. One user can send the documents and
: > : the recipients get the attachments. Two others send the documents as
: > : attachments, but the recipients don't get the attachments.
: > :
: > : All of the Outlook 2000 clients have "Rich Text Format" as the sending
: > : format, even the one who doesn't have problems.
: > :
: > : What else should I be looking for?
: > :
:
: