User actionless Remote assistance

[Guest]

Hi,

We are using VNC to take control of users desktops for various tasks and
interactive support.

Is there a way to take control of the currently logged on users desktop
without any actions required by user with Remote Assistance? Perhaps a
registry hack? Like VNC, where the both the user and the support can interact
with the desktop at the same time.

From what I have read it seems the answer is no.

Best regards,
John

 

[Sooner Al [MVP]]

No, by design the novice user must give the expert permission to both view
and control the novice desktop... AFAIK there is no way around that issue...

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Al Jarvi (MS-MVP Windows Networking)

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