USB Ports not working for Windows XP Pro

[Craig Deveau]

- Purchased a Dell Dimension XPS with Windows XP Home
installed
- Upgraded to Windows XP Pro using MS Windows XP Pro
Upgrade
- Have installed all of the appropriate SP and Driver
Update
- System will not recognize my USB Dell Optical Mouse
---> Mouse is working fine on other systems so is not
mouse hardware issue
---> MS PS2 mouse works fine

Does anyone have any suggestions on how to resolve this?

Thanks,

.... Craig

 

[Michael Leon [MSFT]]

It may very well be that the mouse driver being used is getting copied over
with each install.

I'd recommend you remove the device and un-install any accompanying software
that came with it. Then reboot. Plug the mouse back in and re-install the
device again.

good luck!

- me