USB port not available to printer

[Peter]

Interesting problem. I got a USB printer the other day and can't install it.
By the way, I'm

running XP home. It seems that when I go to the installation screen for
printers when it

comes to choosing a port USB does not appear. (same with scanner
installation). It shows

lpt's, com's and file but no USB.

The USB ports appear to be working, I have a camera and flash drive working
off of them.

Can anybody shine some light on this?

Thanks in advance

 

[Cari \(MS-MVP\)]

Did you try changing the USB cable?

 

[Peter]

Thenks for the reponse..
Same cable ran fine on another machine...tested the installation there and
it was fine, so the problem's not with the printer or cable. Yes, I
installed the software before I connected the printer.

Thanks

Peter

 

[Cari \(MS-MVP\)]

Is the USB port actually on the motherboard or on a hub?

 

[Peter]

Thanks Cari...been using the one on the MB.
Peter

 

[Cari \(MS-MVP\)]

If the USB ports are ALL in use it could be a power issue ie an insufficient
power supply unit. You might want to try a COMPLETE clean up of all the
printer driver stuff that might have been installed already to see if this
does the trick... I've seen it work more than a few times.

http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm