US Robotics 56k USB Faxmodem

[Sarah McCabe]

Hey all-

I purchased an external US Robotics 56k USB Faxmodem for
my Dell Optiplex SX270 and am having substansial problems
getting it to run.

The modem works fine on my Dell Dimension 8200 running
Windows XP Pro. But when I attempt to run the same
modem/phone cord/jack/software/drivers on the Optiplex
which is also running Windows XP Pro (a clean install) it
acts like it is trying to make the handshake before giving
3 long beeps, drops the connection and then a rapid busy
signal.

I have tried everything I can think of from the fresh
install, to searching for better drivers/firmware, to
ensuring the USB port actually works nothing I do seems to
make a difference.

The only other thing I've tried is connecting through
Hyper Terminal where it gives me a 'No carrier signal'
Dell says it has to be a software problem... anyone have
any ideas?

Thanks a bunch,

Sarah

 

[Jim Macklin]

Have you looked at the device manager for the USB ports on
each machine to see what difference there is in the drivers?
Also see how the modem shows up in device manager.

Do both computers have SP1 and all updates installed? Is
the Windows interface to the modem set to wait for dial
tone, etc., you'll have to look at the modem properties for
each computer.


--
The people think the Constitution protects their rights;
But government sees it as an obstacle to be overcome.


| Hey all-
|
| I purchased an external US Robotics 56k USB Faxmodem for
| my Dell Optiplex SX270 and am having substansial problems
| getting it to run.
|
| The modem works fine on my Dell Dimension 8200 running
| Windows XP Pro. But when I attempt to run the same
| modem/phone cord/jack/software/drivers on the Optiplex
| which is also running Windows XP Pro (a clean install) it
| acts like it is trying to make the handshake before giving
| 3 long beeps, drops the connection and then a rapid busy
| signal.
|
| I have tried everything I can think of from the fresh
| install, to searching for better drivers/firmware, to
| ensuring the USB port actually works nothing I do seems to
| make a difference.
|
| The only other thing I've tried is connecting through
| Hyper Terminal where it gives me a 'No carrier signal'
| Dell says it has to be a software problem... anyone have
| any ideas?
|
| Thanks a bunch,
|
| Sarah

 

[Guest]

Per your suggestion I just looked at every setting
including the com ports, usb ports, dialer and the modem
itself they are all exactly identical down to the last
driver.. with the exception of some hex numbers but thats
for obvious reasons.... yes all updates and service packs
are installed.. and it is set to wait for tone on both.

Any other ideas?

Thanks,

Sarah

 

[Jim Macklin]

Is your modem powered by the USB port?


| Per your suggestion I just looked at every setting
| including the com ports, usb ports, dialer and the modem
| itself they are all exactly identical down to the last
| driver.. with the exception of some hex numbers but thats
| for obvious reasons.... yes all updates and service packs
| are installed.. and it is set to wait for tone on both.
|
| Any other ideas?
|
| Thanks,
|
| Sarah
|
| >-----Original Message-----
| >Have you looked at the device manager for the USB ports
on
| >each machine to see what difference there is in the
| drivers?
| >Also see how the modem shows up in device manager.
| >
| >Do both computers have SP1 and all updates installed? Is
| >the Windows interface to the modem set to wait for dial
| >tone, etc., you'll have to look at the modem properties
| for
| >each computer.
| >
| >
| >--
| >The people think the Constitution protects their rights;
| >But government sees it as an obstacle to be overcome.
| >
| >
| >| >| Hey all-
| >|
| >| I purchased an external US Robotics 56k USB Faxmodem
| for
| >| my Dell Optiplex SX270 and am having substansial
| problems
| >| getting it to run.
| >|
| >| The modem works fine on my Dell Dimension 8200 running
| >| Windows XP Pro. But when I attempt to run the same
| >| modem/phone cord/jack/software/drivers on the Optiplex
| >| which is also running Windows XP Pro (a clean install)
| it
| >| acts like it is trying to make the handshake before
| giving
| >| 3 long beeps, drops the connection and then a rapid
busy
| >| signal.
| >|
| >| I have tried everything I can think of from the fresh
| >| install, to searching for better drivers/firmware, to
| >| ensuring the USB port actually works nothing I do seems
| to
| >| make a difference.
| >|
| >| The only other thing I've tried is connecting through
| >| Hyper Terminal where it gives me a 'No carrier signal'
| >| Dell says it has to be a software problem... anyone
have
| >| any ideas?
| >|
| >| Thanks a bunch,
| >|
| >| Sarah
| >
| >
| >.
| >

 

[Guest]

I have the same issue with my dell optiplex w/ windows xp - or rather when I
leave the telephone line plugged in, anyone trying to call my number (when
I'm not on the computer) gets two ring tones and then it goes to busy - if I
don't pick up during the half a ring I hear the call is dropped (or rather
I'm not able to take the call and I get a dial tone). The only way I can get
around this is to unplug my phone line while I'm not connected to the
Internet. Outgoing calls are fine. I've upgraded my modem driver, but the
issue persists. help!!

Any help would be appreciated.

Thanks,

Darby