URL in email does not go to web site

[Todd]

HELP.

I have an Outlook 2003 user (in SBS2003/XP Pro environment) who is unable to
click on a link in an email and be connected to the expected internet
connection. Instead he is connected to the local domain home page. No one
else in the domain has this problem. Everyone using same version (and
upgrades via SUS).

Any suggestions how to let him click on links and get to where he needs to
go???

Todd

 

[Todd]

Diane,

Thank you for your suggestion. Customer is using IE6. I have examined ALL
settings in IE Options and have found nothing unexpected. But maybe I am not
looking in the right place. When you say "reset websettings", what exactly
where are you pointing me??

When the customer is in outlook and has a link contained in an email (say
pointing to http://www.msn.com) when he clicks on it, he ends up at
https://companyweb/default.aspx. It makes no difference if IE6 is running at
the time he clicks on the link.

I did a detect and repair on Outlook this morning without effect.

Any other ideas?

Thanks

 

[Brian Tillman]

Thank you for your suggestion. Customer is using IE6. I have examined
ALL settings in IE Options and have found nothing unexpected. But
maybe I am not looking in the right place. When you say "reset
websettings", what exactly where are you pointing me??

Tools>Internet Options>Programs>Reset Web Settings.

 

[Todd]

I will try the reset and report.
To your second question: The SBS 2003 server is the network router.
http://companyweb is the default home page (via gropu policy). If the
connection problem was consistant for all domain users I would look to the GP
being the problem, the the problem exists only for the one user.

 

[Todd]

Reset DID THE TRICK. Thank you very much for your assistance.

Todd Williams