Urgent!!! Please!

[Guest]

I am a high school teacher. A virus got on my computer and there's no one at
school who can help me. I did a back up and restored the backup to an
alternate location.The error that the virus is on my restored data still pops
up. Can I delete those files? If so, what's the best way? Could I do "wipe"
from Norton's System Response?
Thank you!

 

[DaddyBob]

First, identify the virus. Then using a clean computer go to Norton's web
site, and download a removal tool for that particular virus. It will be
small and easily fit on a floppy. Then, isolate the infected computer from
the internet, or any other network. If it is running Win ME or later, you
will have to delete the restore files as they may contain the virus too, and
virus removal tools cannot remove it from the restore files. Instructions to
do this are on the Norton's site.

Once the restore files have been removed, run the virus removal tool from
the floppy, and you should then be good to go.

Bob
------------------------------------------
I am a high school teacher. A virus got on my computer and there's no one at
school who can help me. I did a back up and restored the backup to an
alternate location.The error that the virus is on my restored data still
pops
up. Can I delete those files? If so, what's the best way? Could I do "wipe"
from Norton's System Response?
Thank you!

 

[Guest]

Thanks so much for the reply DaddyBob. I am running xp. So just to make sure
I understand you correctly: After I did a backup of my files, I ran the
computer in safe mode, and my virus software didn't detect the virus(trojan).
Then I did a restore to an alternate location. So, you're saying I can't just
"wipe" those restored files, right?

 

[DaddyBob]

I wouldn't just wipe any files. There is a correct way to do it, and it
should be followed to correct get rid of the virus safely. Since XP will
create restore points without any input from you, the virus could still be
there in a restore file. To be safe, I would delete all those files, but you
cannot just delete them. You have to follow a procedure to do it. It
involves turning off the System Restore, and the way to do this is spelled
out at the Norton's site step by step. Here it is as copied directly from
the Symantec site. Then, download and run the specific virus removal tool to
be sure.
------------------------------------------------------------
1. To disable System Restore (Windows Me/XP)
If you are running Windows Me or Windows XP, we recommend that you
temporarily turn off System Restore. Windows Me/XP uses this feature, which
is enabled by default, to restore the files on your computer in case they
become damaged. If a virus, worm, or Trojan infects a computer, System
Restore may back up the virus, worm, or Trojan on the computer.

Windows prevents outside programs, including antivirus programs, from
modifying System Restore. Therefore, antivirus programs or tools cannot
remove threats in the System Restore folder. As a result, System Restore has
the potential of restoring an infected file on your computer, even after you
have cleaned the infected files from all the other locations.

Also, a virus scan may detect a threat in the System Restore folder even
though you have removed the threat.

For instructions on how to turn off System Restore, read your Windows
documentation, or the following articles:
a.. "How to turn off or turn on Windows XP System Restore"

Note: When you are completely finished with the removal procedure and are
satisfied that the threat has been removed, re-enable System Restore by
following the instructions in the aforementioned documents.

For additional information, and an alternative to disabling Windows Me
System Restore, see the Microsoft Knowledge Base article, "Antivirus Tools
Cannot Clean Infected Files in the _Restore Folder," Article ID: Q263455.

----------------------------------------------------------------------


Thanks so much for the reply DaddyBob. I am running xp. So just to make sure
I understand you correctly: After I did a backup of my files, I ran the
computer in safe mode, and my virus software didn't detect the
virus(trojan).
Then I did a restore to an alternate location. So, you're saying I can't
just
"wipe" those restored files, right?

 

[Guest]

OK--I think I got it. I'll go and try. THANKS SOOOOO MUCH!!! Wish me luck!

 

[Black Baptist]

OK--I think I got it. I'll go and try. THANKS SOOOOO MUCH!!! Wish me
luck!

How'd it go?