Update KB908531 problems

[Bob Hamilton]

Hi,

I just finished a 2 hour call to Microsoft Support and they confirmed that
KB908531 is the problem child and with the help of the support techie we
narrowed it down to conflict with an HP Scanjet scanner 4470c software. I
installed an updated HP driver 3.14 which still did not solve the problem.

He then had me add an entry to the Registry (really long) and this has
resolved my problem with the three Imaging sofware packages that would hang
on startup. Although I was skeptical at first, the support fellow as really
good and I believe an updated Update will be available soon to fix the
problem with KB908531.

Hope this helps others.

Bob

 

[BillW]

Bob,

Thanks for the heads-up. This kind of informational post is really valuable
and a great service to the rest of us. It keeps others from having to spend
the same amount of time trying to resolve a problem that you have already
solved. Again, thanks for taking the time to let us know about this.

Bill

 

[kurttrail]

Bob,

Thanks for the heads-up. This kind of informational post is really
valuable and a great service to the rest of us. It keeps others from
having to spend the same amount of time trying to resolve a problem
that you have already solved. Again, thanks for taking the time to
let us know about this.

It would have been more helpful if he given us the registry workaround.

--
Peace!
Kurt Kirsch
Self-anointed Moderator
http://microscum.com
"It'll soon shake your Windows
And rattle your walls
For the times they are a-changin'."

 

[StressMonkey]

There are several mentions of the registry workaround in the IE6 newsgroup.

 

[MAP]

It would have been more helpful if he given us the registry
workaround.

I found this in another group.

Hi,
If this problem appeared after updates from Microsoft were installed (last
couple of days) see this information from Stephen Hui [MSFT]

We've determined that the majority of the issues people are having with
MS06-015 / KB908531 are due to a bad interaction between the security update
and a software component included with various HP hardware devices,
including but not limited to printers, scanners, and cameras.


Here are two fixes which should fix problems caused by the interaction with
the HP software:

------------------------------

Option 1 - Modify the registry

- (If you have multiple user accounts set up) Log onto the computer using an
account with Administrator privileges

- Click the Start button, then click Run and type "regedit" at the prompt,
without the quotes; this will start Registry Editor

- Locate the
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Shell
Extensions\Cached key in Registry Editor

- Right click on the key and select New / DWORD Value

- Rename the resulting value "{A4DF5659-0801-4A60-9607-1C48695EFDA9}
{000214E6-0000-0000-C000-000000000046} 0x401", without the quotes

- Right click the value, select Modify, and type "1" into the Value Data
field

- Close Registry Editor

------------------------------

Option 2 - Kill the HP process

- Wait until Internet Explorer, Windows Explorer, or whichever component is
encountering problems is in an unresponsive state

- Click the Start button, then select Run and type "taskmgr" at the prompt,
without the quotes; this will start Task Manager

- Locate any instances of hpgs2wnd.exe or hpgs2wnf.exe in Task Manager, then
right click on them and select End Process

(Note: Option 2 this may disable some HP device-specific functionality until
you restart your computer.)

If your computer is not currently unresponsive, you should only have to do
Option 1 or Option 2, not both. If your computer is currently unresponsive,
you should be fixed by doing Option 2.

I'm very sorry about the inconvenience this has caused you all; hopefully
this will get things back on track. Please note that MS06-015 fixes a
critical security vulnerability, so it's very important that you reinstall
it as soon as possible if you've uninstalled it. Please also keep in mind
that disabling Auto Update will leave your computer unprotected even after
we release security updates. I understand that this experience has been
very frustrating for many of you, but I really must still strongly recommend
that you leave Auto Update enabled for your own safety.

Last but not least -- if anyone encounters similar problems after attempting
both options above, please post about it here so that we can continue to
investigate.
- - - - -
For the removal option look for another discussion also named "Address Bar
Not Working" (April 14) you will be giving up the enhanced security provided
by this update.

Hope this helps,
Don
[MS MVP- IE]

 

[Bob Hamilton]

Hi,

Sorry, but if I could have remembered all the steps I was prompted through
during the 2 hour telephone conversation, I would have posted them. However,
I see an MPV has posted the exact steps I went throught to resolve this
problem. KB908531 is now installed on my computer and not interfering with
any other programs. I hope everyone else has the same success.

Regards, Bob

 

[kurttrail]

It would have been more helpful if he given us the registry
workaround.

I found this in another group.

Hi,
If this problem appeared after updates from Microsoft were installed
(last couple of days) see this information from Stephen Hui [MSFT]

We've determined that the majority of the issues people are having
with MS06-015 / KB908531 are due to a bad interaction between the
security update and a software component included with various HP
hardware devices, including but not limited to printers, scanners,
and cameras.


Here are two fixes which should fix problems caused by the
interaction with the HP software:

------------------------------

Option 1 - Modify the registry

- (If you have multiple user accounts set up) Log onto the computer
using an account with Administrator privileges

- Click the Start button, then click Run and type "regedit" at the
prompt, without the quotes; this will start Registry Editor

- Locate the
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Shell
Extensions\Cached key in Registry Editor

- Right click on the key and select New / DWORD Value

- Rename the resulting value "{A4DF5659-0801-4A60-9607-1C48695EFDA9}
{000214E6-0000-0000-C000-000000000046} 0x401", without the quotes

- Right click the value, select Modify, and type "1" into the Value
Data field

- Close Registry Editor

------------------------------

Option 2 - Kill the HP process

- Wait until Internet Explorer, Windows Explorer, or whichever
component is encountering problems is in an unresponsive state

- Click the Start button, then select Run and type "taskmgr" at the
prompt, without the quotes; this will start Task Manager

- Locate any instances of hpgs2wnd.exe or hpgs2wnf.exe in Task
Manager, then right click on them and select End Process

(Note: Option 2 this may disable some HP device-specific
functionality until you restart your computer.)

If your computer is not currently unresponsive, you should only have
to do Option 1 or Option 2, not both. If your computer is currently
unresponsive, you should be fixed by doing Option 2.

I'm very sorry about the inconvenience this has caused you all;
hopefully this will get things back on track. Please note that
MS06-015 fixes a critical security vulnerability, so it's very
important that you reinstall it as soon as possible if you've
uninstalled it. Please also keep in mind that disabling Auto Update
will leave your computer unprotected even after we release security
updates. I understand that this experience has been very frustrating
for many of you, but I really must still strongly recommend that you
leave Auto Update enabled for your own safety.

Last but not least -- if anyone encounters similar problems after
attempting both options above, please post about it here so that we
can continue to investigate.
- - - - -
For the removal option look for another discussion also named
"Address Bar Not Working" (April 14) you will be giving up the
enhanced security provided by this update.

Hope this helps,
Don
[MS MVP- IE]

Thanks!

Later on Stephen Hui [MSFT] wrote:

"Actually, it appears that I spoke too soon. Option 2 will correct the
problem for the logged-in user, but not for all users on a computer with
multiple user accounts. For that reason, Option 1 is the preferred
option."

http://microscum.kurttrail.com/postsp2/index.htm#kb908531


--
Peace!
Kurt Kirsch
Self-anointed Moderator
http://microscum.com
"It'll soon shake your Windows
And rattle your walls
For the times they are a-changin'."

 

[Guest]

Thanks everyone, I had a problem the GTC described in this post:
"freezing of folders etc when using windows explorer"
http://www.microsoft.com/windowsxp/...65bca2-eacc-475b-bbab-a0235b94e919&sloc=en-us
and Option 1 of your solution fixed the problem.

Your post has a solution, but what were the symptoms you were experiencing
that lead you to finding the problem with the UpdateI had the problem

This should hopefully help people from hunting around and not finding that
the solution exists!

Kelly

It would have been more helpful if he given us the registry
workaround.

I found this in another group.

Hi,
If this problem appeared after updates from Microsoft were installed (last
couple of days) see this information from Stephen Hui [MSFT]

We've determined that the majority of the issues people are having with
MS06-015 / KB908531 are due to a bad interaction between the security update
and a software component included with various HP hardware devices,
including but not limited to printers, scanners, and cameras.


Here are two fixes which should fix problems caused by the interaction with
the HP software:

------------------------------

Option 1 - Modify the registry

- (If you have multiple user accounts set up) Log onto the computer using an
account with Administrator privileges

- Click the Start button, then click Run and type "regedit" at the prompt,
without the quotes; this will start Registry Editor

- Locate the
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Shell
Extensions\Cached key in Registry Editor

- Right click on the key and select New / DWORD Value

- Rename the resulting value "{A4DF5659-0801-4A60-9607-1C48695EFDA9}
{000214E6-0000-0000-C000-000000000046} 0x401", without the quotes

- Right click the value, select Modify, and type "1" into the Value Data
field

- Close Registry Editor

------------------------------

Option 2 - Kill the HP process

- Wait until Internet Explorer, Windows Explorer, or whichever component is
encountering problems is in an unresponsive state

- Click the Start button, then select Run and type "taskmgr" at the prompt,
without the quotes; this will start Task Manager

- Locate any instances of hpgs2wnd.exe or hpgs2wnf.exe in Task Manager, then
right click on them and select End Process

(Note: Option 2 this may disable some HP device-specific functionality until
you restart your computer.)

If your computer is not currently unresponsive, you should only have to do
Option 1 or Option 2, not both. If your computer is currently unresponsive,
you should be fixed by doing Option 2.

I'm very sorry about the inconvenience this has caused you all; hopefully
this will get things back on track. Please note that MS06-015 fixes a
critical security vulnerability, so it's very important that you reinstall
it as soon as possible if you've uninstalled it. Please also keep in mind
that disabling Auto Update will leave your computer unprotected even after
we release security updates. I understand that this experience has been
very frustrating for many of you, but I really must still strongly recommend
that you leave Auto Update enabled for your own safety.

Last but not least -- if anyone encounters similar problems after attempting
both options above, please post about it here so that we can continue to
investigate.
- - - - -
For the removal option look for another discussion also named "Address Bar
Not Working" (April 14) you will be giving up the enhanced security provided
by this update.

Hope this helps,
Don
[MS MVP- IE]

 

[Guest]

Hey BOB I did the same thing & everything here is working well also.