How to uninstall the 2007 Office system if you cannot uninstall it by
using the "Add or Remove Programs" feature
http://support.microsoft.com/?kbid=928218
To uninstall the existing 2007 Office system if you cannot uninstall it by
using the Add or Remove Programs feature, follow these steps:
1. Remove any remaining Windows Installer packages of the 2007 Office
system. To do this, follow these steps.
Note These steps require that your user account has Administrator
permissions on the computer.
a. Click Start, click Run, type installer, and then click OK.
This process opens the %windir%\Installer folder.
b. On the View menu, click Details.
c. On the View menu, click Choose Details.
d. Click to select the Subject check box, type 340 in the Width of
selected column (in pixels) box, and then click OK.
Note It may take several minutes for the subjects to appear next to
each .msi file.
e. For Windows XP or Windows 2003, on the View menu, point to Arrange
icons by, and then click Subject.
For Windows Vista, on the View menu, point to Sort By, and then click
Subject. In Windows Vista, a User Account Control dialog box may be
displayed with the following warning:
An unidentified program wants access to your computer
Click Allow when you see this warning message.
f. For each .msi file whose subject is "Microsoft Office Product_Name
2007," right-click the .msi file, and then click Uninstall.
Note Product_Name is a placeholder for the name of the 2007 Office product.
2. Stop the Office Source Engine service. To do this, follow these
steps:
a. For Windows XP and Windows Server 2003, click Start, click Run,
type services.msc, and then click OK.
For Windows Vista, click Start, click Start Search, type services.msc, and
then press ENTER.
b. In the Services window, determine whether the Office Source Engine
service is running. If this service is running, right-click Office Source
Engine, and then click Stop.
c. Close the Services window.
3. Remove any remaining 2007 Office installation files and folders.
To do this, follow these steps:
a. For Windows XP and Windows 2003, click Start, click Run, type %
CommonProgramFiles%\Microsoft Shared, and then click OK.
For Windows Vista, click Start, click Start Search, type %
CommonProgramFiles%\Microsoft Shared, and then press ENTER.
b. If the following folders are present, delete them:
• Office12
• Source Engine
c. For Windows XP and Windows 2003, click Start, click Run, type %
ProgramFiles%\Microsoft Office, and then click OK.
For Windows Vista, click Start, click Start Search, type %ProgramFiles%
\Microsoft Office, and then press ENTER.
Note On a computer that is running a 64-bit version of Windows XP, type %
ProgramFiles(x86)%\Microsoft Office instead.
d. Delete the Office12 folder.
e. On the root folder of each hard disk drive, locate and then open
the MSOCache folder. If you cannot see the MSOCache folder, follow these
steps:
1. Open Windows Explorer, and then click Folder Options on the Tools
menu.
2. Click the View tab.
3. In the Advanced settings pane, click Show hidden files and folders
under Hidden files and folders.
4. Click to clear the Hide protected operating system files check
box, and then click OK.
f. Open the drive_letter:\MSOCache\All Users folder, and then delete
every folder that has the following text in the folder name:
0FF1CE)-
Note This text contains a zero and a one for the letters "O" and "I."
g. For Windows XP and Windows 2003, click Start, click Run, type %
appdata%\microsoft\templates, and then click OK.
For Windows Vista, click Start, click Start Search, type %appdata%
\microsoft\templates, and then press ENTER.
h. Delete the following files:
• Normal.dotm
• Normalemail.dotm
i. For Windows XP and Windows 2003, click Start, click Run, type %
appdata%\microsoft\document building blocks\Language_ID, and then click OK.
For Windows Vista, click Start, click Start Search, type %appdata%
\microsoft\document building blocks\Language ID, and then press ENTER.
Notes
• If you cannot open this folder because the folder does not exist,
go to step 3k.
• Language_ID is a placeholder for the four-digit number that
represents the language of the 2007 Office system. For example, if you use
the English version of the 2007 Office system, the Language_ID value is
1033. If the Language_ID is not known, type %appdata%\microsoft\document
building blocks, and then open the subfolder in that location.
j. Delete the Building blocks.dotx file.
k. For Windows XP and Windows 2003, click Start, click Run, type %temp
%, and then click OK.
For Windows Vista, click Start, click Start Search, type %temp%, and then
press ENTER.
l. On the Edit menu, click Select All.
m. On the File menu, click Delete.
n. For Windows XP and Windows 2003, click Start, click Run, type %
AllUsersprofile%\Application Data\Microsoft\Office\Data, and then click OK.
For Windows Vista, click Start, click Start Search, type %AllUsersprofile%
\Application Data\Microsoft\Office\Data, and then press ENTER.
o. Delete only the Opa12.dat file.
4. Remove the registry subkeys of the 2007 Office system. To do this,
follow these steps.
Important This section, method, or task contains steps that tell you how
to modify the registry. However, serious problems might occur if you
modify the registry incorrectly. Therefore, make sure that you follow
these steps carefully. For added protection, back up the registry before
you modify it. Then, you can restore the registry if a problem occurs. For
more information about how to back up and restore the registry, click the
following article number to view the article in the Microsoft Knowledge
Base:
322756 (
http://support.microsoft.com/kb/322756/) How to back up and
restore the registry in Windows
a. Locate and then delete the registry subkeys of the 2007 Office
system if they are present. To do this, follow these steps:
1. For Windows XP and Windows 2003, click Start, click Run, type
regedit, and then click OK.
For Windows Vista, click Start, click Start Search, type regedit, and then
click OK.
2. Click the following subkey:
HKEY_CURRENT_USER\Software\Microsoft\Office\12.0
3. On the File menu, click Export, type DeletedKey01, and then click
Save.
4. On the Edit menu, click Delete, and then click Yes to confirm the
deletion.
5. For each registry subkey in the following list, repeat steps 4a(1)
through 4a(4). Change the name of the exported key by one for each subkey.
For example, type DeletedKey02 for the second key, type DeletedKey03 for
the third key, and so on.
Note In the following registry keys, the asterisk character (*) represents
one or more characters in the subkey name.
• HKEY_CURRENT_USER\Software\Microsoft\Office\12.0
• HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\12.0
• HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Delivery\SourceEngine
\Downloads\*0FF1CE}-*
• HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion
\Uninstall\*0FF1CE*
• HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion
\Installer\UpgradeCodes\*F01FEC
• HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion
\Installer\UserData\S-1-5-18\Products\*F01FEC
• HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ose
• HKEY_CLASSES_ROOT\Installer\Features\*F01FEC
• HKEY_CLASSES_ROOT\Installer\Products\*F01FEC
• HKEY_CLASSES_ROOT\Installer\UpgradeCodes\*F01FEC
• HKEY_CLASSES_ROOT\Installer\Win32Assemblies\*Office12*
Note If the computer is running a 64-bit version of Microsoft Windows,
locate and then delete the following subkeys:
• HKEY_CURRENT_USER\Software\Microsoft\Office\12.0
• HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\12.0
• HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\Delivery
\SourceEngine\Downloads\*0FF1CE}-*
• HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows
\CurrentVersion\Uninstall\*0FF1CE*
• HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows
\CurrentVersion\Installer\UpgradeCodes\*F01FEC
• HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows
\CurrentVersion\Installer\UserData\S-1-5-18\Products\*F01FEC
• HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ose
• HKEY_CLASSES_ROOT\Installer\Features\*F01FEC
• HKEY_CLASSES_ROOT\Installer\Products\*F01FEC
• HKEY_CLASSES_ROOT\Installer\UpgradeCodes\*F01FEC
• HKEY_CLASSES_ROOT\Installer\Win32Assemblies\*Office12*
b. Locate the following registry subkey:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall
Note On a computer that is running a 64-bit version of Windows, locate the
following registry subkey instead:
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion
\Uninstall
c. On the File menu, click Export, type UninstallKey01, and then
click Save.
d. Under the Uninstall subkey that you located in step 4b, click each
subkey, and then determine whether the subkey has the following value
assigned to it:
• Name: UninstallString
• Data: file_name path\Office Setup Controller\Setup.exe path
Note In this example, file_name is a placeholder for the name of an
installation program, and path is a placeholder for the file path.
e. If the subkey contains the name and the data that are described in
step 4d, click Delete on the Edit menu. Otherwise, go to step 4f.
f. Repeat steps 4d and 4e until you locate and then delete every
subkey that matches the name and the data that are described in step 4d.
g. Close Registry Editor.
5. Restart the computer, and then reinstall the 2007 Office system.
You gotta be kidding me! And people actually put up with this garbage??
