Unable to uninstall programs due to Data Execution Protection

[GregCoppedge]

Recently installed a video converters (Stoik Video Converter). However, when
I try uninstalling it, I receive the following message, "Setup.exe has
stopped working". After I close the dialog window, I see a popup on the task
bar that says Setup.exe was closed due to Data Execution Prevention. Kind of
frustrating that I can't even uninstall the program. Error details below:

Problem signature:
Problem Event Name: BEX
Application Name: setup.exe_InstallShield (R)
Application Version: 10.50.0.125
Application Timestamp: 4178b4a2
Fault Module Name: StackHash_4a9e
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 008d08e0
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033
Additional Information 1: 4a9e
Additional Information 2: 236f2a1c65038fb7ca5862ccab73aabe
Additional Information 3: 7f6a
Additional Information 4: a44f06ddc95f9aed1c0e8b4741db58d8

Looked across several forums and haven't found any answer to this type of
question. Any help would be appreciated!

 

[SG]

Greg,

You might try the following and turn off Data Execution Prevention until you
get your program uninstalled and make sure you turn it back on.
http://ask-leo.com/how_do_i_turn_off_data_execution_prevention_errors.html

BTW to get to the Data Execution Prevention tab in Vista is a little
different than described on that page.

Right click on Computer or My Computer however yours is listed then Click on
Properties, on the left hand side under Tasks select Advanced system
settings then the Advance tab then the Settings button under Performance and
finally the Data Execution Prevention tab.

--
All the best,
SG

Is your computer system ready for Vista?
https://winqual.microsoft.com/hcl/

 

[Bob W]

Go to Control Panel and turn the damn DEP off. It's an annoying little piece of paranoid security ware that thinks you are too stupid to know what programs are un-safe to run. Consistently over-reacts. If you still have problems, get a free trial of the shareware "Advanced Uninstaller Pro". That'll do it for you. Neat little secure uninstaller that really cleans up after itself and cleans out ALL traces. Lots of other features. Mil Spec/DOD level deletes, etc. Two thumbs up!
Bob, Still Old, Still Grey, And Still A Woolf


No trees were harmed in the sending of this message and a very large number of electrons were asked their permission to be terribly inconvenienced. And a party was thrown for them afterwards for being really cool about it.

Bob's Space - Home Page of the Olde Greywoolf

Recently installed a video converters (Stoik Video Converter). However, when
I try uninstalling it, I receive the following message, "Setup.exe has
stopped working". After I close the dialog window, I see a popup on the task
bar that says Setup.exe was closed due to Data Execution Prevention. Kind of
frustrating that I can't even uninstall the program. Error details below:

Problem signature:
Problem Event Name: BEX
Application Name: setup.exe_InstallShield (R)
Application Version: 10.50.0.125
Application Timestamp: 4178b4a2
Fault Module Name: StackHash_4a9e
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 008d08e0
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033
Additional Information 1: 4a9e
Additional Information 2: 236f2a1c65038fb7ca5862ccab73aabe
Additional Information 3: 7f6a
Additional Information 4: a44f06ddc95f9aed1c0e8b4741db58d8

Looked across several forums and haven't found any answer to this type of
question. Any help would be appreciated!

 

[SG]

Advanced Uninstaller PRO would be useless to the OP for all the software they now have installed. Once you have it installed it then monitors what gets installed so it can then do it's job.

--
All the best,
SG

Is your computer system ready for Vista?
https://winqual.microsoft.com/hcl/

Go to Control Panel and turn the damn DEP off. It's an annoying little piece of paranoid security ware that thinks you are too stupid to know what programs are un-safe to run. Consistently over-reacts. If you still have problems, get a free trial of the shareware "Advanced Uninstaller Pro". That'll do it for you. Neat little secure uninstaller that really cleans up after itself and cleans out ALL traces. Lots of other features. Mil Spec/DOD level deletes, etc. Two thumbs up!
Bob, Still Old, Still Grey, And Still A Woolf


No trees were harmed in the sending of this message and a very large number of electrons were asked their permission to be terribly inconvenienced. And a party was thrown for them afterwards for being really cool about it.

Bob's Space - Home Page of the Olde Greywoolf

Recently installed a video converters (Stoik Video Converter). However, when
I try uninstalling it, I receive the following message, "Setup.exe has
stopped working". After I close the dialog window, I see a popup on the task
bar that says Setup.exe was closed due to Data Execution Prevention. Kind of
frustrating that I can't even uninstall the program. Error details below:

Problem signature:
Problem Event Name: BEX
Application Name: setup.exe_InstallShield (R)
Application Version: 10.50.0.125
Application Timestamp: 4178b4a2
Fault Module Name: StackHash_4a9e
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 008d08e0
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033
Additional Information 1: 4a9e
Additional Information 2: 236f2a1c65038fb7ca5862ccab73aabe
Additional Information 3: 7f6a
Additional Information 4: a44f06ddc95f9aed1c0e8b4741db58d8

Looked across several forums and haven't found any answer to this type of
question. Any help would be appreciated!

 

[AJR]

Data Execution Prevention (DEP), UAC and ReadyBoost are generally not
understood well.

Major techniques in exploiting Windows are via buffer overflow (CodeRed
Worm). DEP reduces risk of buffer overflow attacks by designating sections
of memory for data or code only.

The OS will not run code in memory designated for data - DEP (hardware
based) with Kernel Patch Protection is a major security provider in 64 bit
OS.

In 32 bit versions DEP is software based and availability depends upon the
processor. It is enabled by default and, by default, protects only
essential Windows programs and services - you can protect other programs and
services

 

[Steve Thackery]

Go to Control Panel and turn the damn DEP off. It's an annoying little
piece of paranoid security ware that thinks you are too stupid to know what
programs are un-safe to run.
<<

I don't think you know what you are talking about. DEP provides protection
against an inherent weakness in the von Neumann architecture which allows
security and stability issues to arise (buffer overflow exploits, for one)
Therefore DEP is a good thing.

If a program is being caught by Vista's DEP then it's badly written and you
would be wise to update it or use something better.

SteveT

 

[GregCoppedge]

Thanks, Bob. The DEP window in the Control Panel is actually all grayed out
(i.e. disabled), I'm not able to set it to either off or on. I'll try the
Advanced Uninstaller Pro you suggested.

 

[GregCoppedge]

Thanks, SG. I tried to switch off the DEP in the Control Panel, but the
entire window for Data Execution Protection is all grayed out. It's not
possible to either set it on or off inside that screen. I originallly turned
DEP on/off using the command line interface with the commands: bcdedit.exe
/set nx AlwaysOff AND bcdedit.exe /set nx AlwaysOn

Any ideas?

 

[GregCoppedge]

Thanks, AJR. I agree that the DEP serves a very useful purpose in protecting
the machine from the buffer overflow type attacks. It seems on my PC,
though, that I can't control it anymore. When I go through the Control
Panel, the DEP window is all grayed out with both the radio buttons
unselected. I'm not able to set DEP on or off. Earlier I was using the
command line interface using the commands: bcdedit.exe /set {current} nx
AlwaysOn OR ... AlwaysOff

Any ideas?

 

[Bob W]

The greyout usually means that the function of the DEP has been assumed by a third party application. i.e., you have a virus/security program of some type running (Norton, McAfee,IVast, etc.) and it has assumed that responsibility. DEP's function is essentially, as much as I may malign it, but other applications do that job better, in my estimation. I just find that DEP often reacts to false stimulus and operates in an intrusive, non-intuitive, annoying manner. My personal bias. And I have to agree that Window Vista's native security is much improved, but it is not always the sole or best choice. Case in point.

While some here have suggested that McAfee has Vista problems, I have not found that to be true. Other than one of the services getting turned off if I have to do a time point restore of the system back more than 24 hours, it has functioned flawlessly for me for a long time. What I think just about everyone does agree on is that Norton 2007/2008 Vista, as it now stands, has multiple and serious problems under Vista, and you should not use it, at ALL.

If you are using Norton, that may well be the source of all of your problems. Among the issues that I have found with Norton, and it is an incomplete list, is the Spam controls don't come with the basic suite but are a add-on. Even so, the Spam/Phishing filter does not work with WinMail. Norton will screw up WinMail's delete and storage folders and lock messages so you can't read them or delete them. Norton's FileGuard system, which may be why you can't delete that program, will not work with the restore system so Morton, without telling you, just disables it. Oh, it will go thru the Restore process, but at the end, it will always fail if Norton is installed. Norton is not transparent or learning as it should be and often mistakenly, inadvertently, suddenly start blocking needed/trusted/valid access for some programs without notice. You then are presented with a IM app, net browser, etc. that suddenly loses functionality. You have to go into Norton and manually configure the access level for each app. Easy but annoying. It's just not as "smart" or non-intrusive as it should be and far more annoying as it has to be. A good security program is basically invisible.

McAfee 10-in-1 for Vista OS, that I have, has presented me with no issues for normal operations. I can't speak with certainty about the new 2008 12-in-1 suite, but it's basically the same app with a couple extra features so I'd expect the same level of non-intrusive functionality.

If you have Norton, use the Norton Removal Tool to uninstall it and then try again to remove the program in question. That may work. If not, try the AUP program. I have not seen that fail in the forced mode, but if that happens, the only alternative is to use Explorer to go into the Program Files and try to track down that folder and all it's associated files and manually delete them one by one. Not a good or desirable option. Have you contacted the software publisher about the issue? Often they will have a special Removal Tool (like Norton's) for their product that will force remove it and clean up the mess for you. Call them.

Good luck. I apologize to you and all here for letting my bias and personal bad history with DEP color my views. But I still don't like the little S**t!, especially as it is in XP. Not had that much issue with it in Vista as I haven't given it the opportunity.
Bob, Still Old, Still Grey, And Still A Woolf


No trees were harmed in the sending of this message and a very large number of electrons were asked their permission to be terribly inconvenienced. And a party was thrown for them afterwards for being really cool about it.

Bob's Space - Home Page of the Olde Greywoolf

Thanks, Bob. The DEP window in the Control Panel is actually all grayed out
(i.e. disabled), I'm not able to set it to either off or on. I'll try the
Advanced Uninstaller Pro you suggested.

 

[AJR]

Greg - I'll probably provide information of which you may be aware. Again -
DEP is provided via hardware - AMD processors with NX feature and Intel
processors with the XD (Execute disable feature).
If hardware DEP is not avaiable, Vista and XP SVC PK2 utilize software
DEP -applications must be written to utilize DEP. Not all platforms
(computers) support DEP.

Although "NX" is a specific feature of select AMD processors, Intel
processor equipped computers will
acknowledge BCDedit.exe commands involving NX as completed successfully (Bug
?).

Also "Physical Address Extension" (PAE) mode must be enabled for DEP to be
active. To the best of my knowledge, functioning software DEP cannot be
completely "turned off" (Registry hack?).
Unavailable options (Greyed out) via Control Panel indicate DEP is not
functional on that computer(?).

Have you contacted the software manufacturer?

Sorry I could not be more specific in addressing your problem!