unable to surf web with router in place

[John]

I recently had a D-link wireless router set up for a home
network. The router died for some reason unknown.I have a
desk top computer that runs WinXP Pro and a Laptop that
runs WINXP Home. My desktop was then setup to run
dierctly to my Cable modem. My problem is that I bought a
new D-link 614+ wireless router. Followed the directions
for setting it up. the router picks up the IP address
fine. I can connect the laptop with a hard wire to the
router and surf the web and receive e-mail no problem.
The problem is my desk top will not surf the web or send
or receive e-mail. The desktop configs the router no
problems have compared settings to the laptop and all are
the same. Spent two (2) hours on the phone with D-link
and the best they could come up with is a possible
winSock ?? error. They sent me a fix which I applied with
no luck. We tried everything, specify IP addresses and
the sort. I can post this message by disconnecting the
router and connecting directly to the cable modem. All
settings are set to use DHCP. Listed below are the things
we have tried as well as a error.

Problem Description:
Customer cannot get online thru the router

Connection Type: (Cable)
WAN Configuration: (Dynamic)
Modem (Brand/Model):Motorola Surfboard
Operating System:XP pro
VPN Software:N/A
Version:

Agent Response:
1.Check phisical connection.
2.Power off the cable modem.
3.Reset the router with paper clip for 15 seconds.
4.Open IE and type the router's address.
5.Login to the configuration of the router.
6.Set router to dynamic and clone the mac address.
7.Dhcp release.
8.Power on the cable modem.
9.Dhcp renew.
10.Test the connection. (DNS ERROR)
11.Set static ip address to 192.168.0.15
12.Ping 4.2.2.2 Timed out.
13.Dhcp release.
14.Power cycle the cable modem.
15.Dhcp renew.

Any and all help would be appreciated Any questions I'll
try and answer.
Also how would I go about using XP to do a repair as I
have read in some of the strings???

Thank you

 

[Robert L [MS-MVP]]

ping 4.2.2.2 timeout is the OK here. use tracert command to find where the
traffic go, or post ipconfig /all here.

--
For more and other information, go to http://www.ChicagoTech.net

Don't send e-mail or reply to me except you need consulting services.
Posting on MS newsgroup will benefit all readers and you may get more help.

Robert Lin, MS-MVP, MCSE & CNE
Networking, Internet, Routing, VPN, Anti-Virus, Tips & Troubleshooting on
http://www.ChicagoTech.net
This posting is provided "AS IS" with no warranties.

 

[Guest]

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\John>ipconfig

Windows IP Configuration


Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
swedsb01.nj.comcast.net
IP Address. . . . . . . . . . . . : 68.46.157.8
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 68.46.157.1

C:\Documents and Settings\John>

 

[Robert L [MS-MVP]]

post back the result of tracert 4.2.2.2.

--
For more and other information, go to http://www.ChicagoTech.net

Don't send e-mail or reply to me except you need consulting services.
Posting on MS newsgroup will benefit all readers and you may get more help.

Robert Lin, MS-MVP, MCSE & CNE
Networking, Internet, Routing, VPN, Anti-Virus, Tips & Troubleshooting on
http://www.ChicagoTech.net
This posting is provided "AS IS" with no warranties.

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\John>ipconfig

Windows IP Configuration


Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
swedsb01.nj.comcast.net
IP Address. . . . . . . . . . . . : 68.46.157.8
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 68.46.157.1

C:\Documents and Settings\John>

-----Original Message-----
ping 4.2.2.2 timeout is the OK here. use tracert command to find where the
traffic go, or post ipconfig /all here.

--
For more and other information, go to http://www.ChicagoTech.net

Don't send e-mail or reply to me except you need consulting services.
Posting on MS newsgroup will benefit all readers and you may get more help.

Robert Lin, MS-MVP, MCSE & CNE
Networking, Internet, Routing, VPN, Anti-Virus, Tips & Troubleshooting on
http://www.ChicagoTech.net
This posting is provided "AS IS" with no warranties.




.

 

[John]

with router in placeMicrosoft Windows XP [Version
5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\John>TRACERT 4.2.2.2

Tracing route to 4.2.2.2 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.0.1
2 * * * Request timed out.
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * 20 ms 4.2.2.2

Trace complete.

C:\Documents and Settings\John>



without router in place

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\John>TRACERT 4.2.2.2

Tracing route to vnsc-bak.sys.gtei.net [4.2.2.2]
over a maximum of 30 hops:

1 7 ms 7 ms 7 ms 10.126.4.1
2 8 ms 9 ms 6 ms 172.30.123.145
3 7 ms 8 ms 7 ms 172.30.123.178
4 8 ms 9 ms 7 ms 172.30.122.250
5 11 ms 9 ms 7 ms 68.46.144.162
6 8 ms 9 ms 13 ms pos-6-3-
cr01.turnersville.nj.core.comcast.net [6
8.87.18.13]
7 13 ms 21 ms 12 ms pos-1-0-
cr01.plainfield.nj.core.comcast.net [68.
87.16.5]
8 13 ms 13 ms 13 ms 12.119.12.13
9 41 ms 14 ms 13 ms tbr1-
p013902.n54ny.ip.att.net [12.123.219.129]
10 17 ms 11 ms 11 ms ggr2-
p300.n54ny.ip.att.net [12.123.3.58]
11 12 ms 13 ms 13 ms so-0-2-
0.edge1.NewYork1.Level3.net [209.244.160.
129]
12 23 ms 13 ms 13 ms ge-2-1-
0.bbr2.NewYork1.Level3.net [64.159.4.149]

13 12 ms 13 ms 14 ms so-12-0-100.nycmny1-
nbr2.bbnplanet.net [64.159.4
..66]
14 19 ms 18 ms 20 ms p9-0.phlapa1-
br1.bbnplanet.net [4.24.10.177]
15 40 ms 20 ms 17 ms p15-0.phlapa1-
br2.bbnplanet.net [4.24.10.90]
16 16 ms 17 ms 18 ms p1-0.phlapa1-
cr4.bbnplanet.net [4.24.11.101]
17 19 ms 18 ms 18 ms vnsc-bak.sys.gtei.net
[4.2.2.2]

Trace complete.

C:\Documents and Settings\John>

-----Original Message-----
post back the result of tracert 4.2.2.2.

--
For more and other information, go to http://www.ChicagoTech.net

Don't send e-mail or reply to me except you need consulting services.
Posting on MS newsgroup will benefit all readers and you may get more help.

Robert Lin, MS-MVP, MCSE & CNE
Networking, Internet, Routing, VPN, Anti-Virus, Tips & Troubleshooting on
http://www.ChicagoTech.net
This posting is provided "AS IS" with no warranties.

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\John>ipconfig

Windows IP Configuration


Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
swedsb01.nj.comcast.net
IP Address. . . . . . . . . . . . : 68.46.157.8
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 68.46.157.1

C:\Documents and Settings\John>

-----Original Message-----
ping 4.2.2.2 timeout is the OK here. use tracert

command
to find where the

traffic go, or post ipconfig /all here.

--
For more and other information, go to http://www.ChicagoTech.net

Don't send e-mail or reply to me except you need consulting services.
Posting on MS newsgroup will benefit all readers and

you
may get more help.

Robert Lin, MS-MVP, MCSE & CNE
Networking, Internet, Routing, VPN, Anti-Virus, Tips & Troubleshooting on
http://www.ChicagoTech.net
This posting is provided "AS IS" with no warranties.

I recently had a D-link wireless router set up for a home
network. The router died for some reason unknown.I have a
desk top computer that runs WinXP Pro and a Laptop that
runs WINXP Home. My desktop was then setup to run
dierctly to my Cable modem. My problem is that I bought a
new D-link 614+ wireless router. Followed the directions
for setting it up. the router picks up the IP address
fine. I can connect the laptop with a hard wire to the
router and surf the web and receive e-mail no problem.
The problem is my desk top will not surf the web or send
or receive e-mail. The desktop configs the router no
problems have compared settings to the laptop and

all
are

the same. Spent two (2) hours on the phone with D- link
and the best they could come up with is a possible
winSock ?? error. They sent me a fix which I applied with
no luck. We tried everything, specify IP addresses and
the sort. I can post this message by disconnecting the
router and connecting directly to the cable modem. All
settings are set to use DHCP. Listed below are the things
we have tried as well as a error.

Problem Description:
Customer cannot get online thru the router

Connection Type: (Cable)
WAN Configuration: (Dynamic)
Modem (Brand/Model):Motorola Surfboard
Operating System:XP pro
VPN Software:N/A
Version:

Agent Response:
1.Check phisical connection.
2.Power off the cable modem.
3.Reset the router with paper clip for 15 seconds.
4.Open IE and type the router's address.
5.Login to the configuration of the router.
6.Set router to dynamic and clone the mac address.
7.Dhcp release.
8.Power on the cable modem.
9.Dhcp renew.
10.Test the connection. (DNS ERROR)
11.Set static ip address to 192.168.0.15
12.Ping 4.2.2.2 Timed out.
13.Dhcp release.
14.Power cycle the cable modem.
15.Dhcp renew.

Any and all help would be appreciated Any questions I'll
try and answer.
Also how would I go about using XP to do a repair as I
have read in some of the strings???

Thank you



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