Unable to Setup VPN Network Connection in Windows XP Pro

J

James Wendt

Hello all!

I think that I've tried everything and I'm stumped. I've tried starting all
of these services with no luck and I'll be happy to give you even more
information if you need it.

You may respond directly to the group or to my e-mail (may be best to
respond to my e-mail since the groups get get pretty busy)

I was unsure of where to stick this request for help, so I dropped it into
the groups that seemed close.

I have Windows XP Pro and it is running beautifully in all respects but I am
unable to setup a VPN network connection without receiving an error.

Here are the steps I take:

1. Open "Network Connections
2. Click "Create a new connection"
3. Click "Next" and then choose "Set up an advanced connection" and then
click "Next"
4. Choose "Accept incoming connections" and click "Next"

At this point, the computer sits braindead for a minute or two with the
"Next" button visually still pushed.

After a few minutes, I get a message box stating:

"Incoming Connections depend on the Routing and Remote Access service which
was unable to start. For more information, check the system event log."

The Even Log show the following events in order:

Event Type: Information
Event Source: Service Control Manager
Event Category: None
Event ID: 7035
Date: 6/9/2004
Time: 11:37:06 AM
User: APTIVA\Jim
Computer: APTIVA
Description:
The Routing and Remote Access service was successfully sent a start control.
-------------------------------------------------
Event Type: Error
Event Source: RemoteAccess
Event Category: None
Event ID: 20103
Date: 6/9/2004
Time: 11:37:06 AM
User: N/A
Computer: APTIVA
Description:
Unable to load C:\WINDOWS\System32\mprddm.dll.
Data:
0000: 7e 00 00 00 ~...
-------------------------------------------------
Event Type: Information
Event Source: Service Control Manager
Event Category: None
Event ID: 7036
Date: 6/9/2004
Time: 11:37:06 AM
User: N/A
Computer: APTIVA
Description:
The Routing and Remote Access service entered the running state.
-------------------------------------------------
Event Type: Information
Event Source: Service Control Manager
Event Category: None
Event ID: 7036
Date: 6/9/2004
Time: 11:37:09 AM
User: N/A
Computer: APTIVA
Description:
The Routing and Remote Access service entered the stopped state.
-------------------------------------------------
Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7024
Date: 6/9/2004
Time: 11:37:09 AM
User: N/A
Computer: APTIVA
Description:
The Routing and Remote Access service terminated with service-specific error
126 (0x7E).
-------------------------------------------------
 
C

Carey Frisch [MVP]

1. Open XP's "Help and Support Center".
2. In the Search box type: VPN , and hit enter.
3. Click on "Make a VPN Connection" and follow the instructions.

If the above does not work, then go to
Start > Run and type: MSCONFIG , and hit enter.
Click on the General tab, place a check next to
"Normal Startup", click apply and reboot. Then
repeat the VPN installation instructions.

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User

Be Smart! Protect your PC!
http://www.microsoft.com/security/protect/

------------------------------------------------------------------------------------


| Hello all!
|
| I think that I've tried everything and I'm stumped. I've tried starting all
| of these services with no luck and I'll be happy to give you even more
| information if you need it.
|
| You may respond directly to the group or to my e-mail (may be best to
| respond to my e-mail since the groups get get pretty busy)
|
| I was unsure of where to stick this request for help, so I dropped it into
| the groups that seemed close.
|
| I have Windows XP Pro and it is running beautifully in all respects but I am
| unable to setup a VPN network connection without receiving an error.
|
| Here are the steps I take:
|
| 1. Open "Network Connections
| 2. Click "Create a new connection"
| 3. Click "Next" and then choose "Set up an advanced connection" and then
| click "Next"
| 4. Choose "Accept incoming connections" and click "Next"
|
| At this point, the computer sits braindead for a minute or two with the
| "Next" button visually still pushed.
|
| After a few minutes, I get a message box stating:
|
| "Incoming Connections depend on the Routing and Remote Access service which
| was unable to start. For more information, check the system event log."
|
| The Even Log show the following events in order:
|
| Event Type: Information
| Event Source: Service Control Manager
| Event Category: None
| Event ID: 7035
| Date: 6/9/2004
| Time: 11:37:06 AM
| User: APTIVA\Jim
| Computer: APTIVA
| Description:
| The Routing and Remote Access service was successfully sent a start control.
| -------------------------------------------------
| Event Type: Error
| Event Source: RemoteAccess
| Event Category: None
| Event ID: 20103
| Date: 6/9/2004
| Time: 11:37:06 AM
| User: N/A
| Computer: APTIVA
| Description:
| Unable to load C:\WINDOWS\System32\mprddm.dll.
| Data:
| 0000: 7e 00 00 00 ~...
| -------------------------------------------------
| Event Type: Information
| Event Source: Service Control Manager
| Event Category: None
| Event ID: 7036
| Date: 6/9/2004
| Time: 11:37:06 AM
| User: N/A
| Computer: APTIVA
| Description:
| The Routing and Remote Access service entered the running state.
| -------------------------------------------------
| Event Type: Information
| Event Source: Service Control Manager
| Event Category: None
| Event ID: 7036
| Date: 6/9/2004
| Time: 11:37:09 AM
| User: N/A
| Computer: APTIVA
| Description:
| The Routing and Remote Access service entered the stopped state.
| -------------------------------------------------
| Event Type: Error
| Event Source: Service Control Manager
| Event Category: None
| Event ID: 7024
| Date: 6/9/2004
| Time: 11:37:09 AM
| User: N/A
| Computer: APTIVA
| Description:
| The Routing and Remote Access service terminated with service-specific error
| 126 (0x7E).
| -------------------------------------------------
 
S

Sooner Al

From a search on the EventID.net site... Its suggested to...

Look at this KB article...

http://support.microsoft.com/default.aspx?scid=kb;[LN];Q299013

***************************
Event ID: 20103
Source RemoteAccess
Type Error
Description Unable to load C:\WINNT\System32\iprtrmgr.dll.
Comments Adrian Grigorof
See Q299013 for the troubleshooting procedure for one of these events.

From a newsgroup post: "I fixed this by removing and reinstalling TCP/IP."
Another post says: "This was resolved by disabling RRAS, enabling and reconfiguring it."

Reinstall the latest service pack after such action.
Links Q299013

***************************
--
Al Jarvi (MS-MVP Windows Networking)

Please post *ALL* questions and replies to the news group for the mutual benefit of all of us...
The MS-MVP Program - http://mvp.support.microsoft.com
This posting is provided "AS IS" with no warranties, and confers no rights...
 
S

Steve Riley [MSFT]

Are you trying to set up a VPN client connection? Or do you want to set up a
VPN server?

Windows XP Pro cannot act as a VPN server.
 
S

Sooner Al

Wow pardn'r...of course XP Pro and XP Home can act as a PPTP VPN server...The only limitation is
that XP can only accept one incoming VPN connection at a time...

http://www.microsoft.com/resources/documentation/Windows/XP/all/reskit/en-us/prcg_cnd_dbem.asp

http://www.microsoft.com/resources/documentation/Windows/XP/all/reskit/en-us/prcg_cnd_lmno.asp

http://www.onecomputerguy.com/networking/xp_vpn_server.htm

How I access my XP Pro PPTP VPN server with a PocketPC...

http://members.cox.net/ajarvi/WM2003/WM2003PPTPVPN.html

--
Al Jarvi (MS-MVP Windows Networking)

Please post *ALL* questions and replies to the news group for the mutual benefit of all of us...
The MS-MVP Program - http://mvp.support.microsoft.com
This posting is provided "AS IS" with no warranties, and confers no rights...
 
S

Steve Riley [MSFT]

OK, you got me, I forgot about that. :)

--
Steve
(e-mail address removed)
 
J

James W.

Steve,

This could explain why it's not working, but then why does it appear that
you are given all of the settings necessary to setup a VPN server?

(Just asking)

Jim
 
K

Kelly

Hi,

This edit corrects Error 711 and 5:

Dial-Up Modem or PPPoE is Unavailable (Line 87)
http://www.kellys-korner-xp.com/xp_tweaks.htm

To use the Regedit: Save the REG File to your hard disk. Double click it
and answer yes to the import prompt. REG files can be viewed in Notepad by
right clicking on the file and selecting Edit.

Standard Checkpoints:

Go to Start/Administrative Tools/Services. Set these three to "Automatic":
Remote Access Connection Manager, Remote Access Auto Connection Manager,
Telephony.

Cannot Load Remote Access Service Connection Manager" Error Message When You
Create Network Connection
http://support.microsoft.com/default.aspx?kbid=330163
 
S

Steve Riley [MSFT]

My fault, I was wrong, I forgot that XP Pro *does* let you set up a VPN
server.

Not sure what might be happening here, because I've never tried it myself.
You might try microsoft.public.win2000.ras_routing...

--
Steve
(e-mail address removed)
 

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