Unable to install OpenOffice

[thinman]

Had a version of OO running but something slowly began to cause the program
to bog way down and then finally wouldn't process anything. Eventually got
out
of it and uninstalled it.

Downloaded the newest version from OO.org and now, I can't install it. Keeps
giving me an error message that I don't have the necessary rights. Rebooted
and
logged in as admin and tried again. Same deal; don't have the rights to
install.

Never had this problem for the past 3+ years that I've been using the system
that I built.

Using WinXP Pro w/SP2 and all subsequent updates. Have run malware/virus/
etc. scans and nothing.

Need help so I can get back to my files.

Thanks
ray

 

[Pegasus [MVP]]

Had a version of OO running but something slowly began to cause the
program
to bog way down and then finally wouldn't process anything. Eventually got
out
of it and uninstalled it.

Downloaded the newest version from OO.org and now, I can't install it.
Keeps
giving me an error message that I don't have the necessary rights.
Rebooted and
logged in as admin and tried again. Same deal; don't have the rights to
install.

Never had this problem for the past 3+ years that I've been using the
system
that I built.

Using WinXP Pro w/SP2 and all subsequent updates. Have run malware/virus/
etc. scans and nothing.

Need help so I can get back to my files.

Thanks
ray

Seeing that you never had this problem before, the suspicion is that it is
an OpenOffice issue. Perhaps an OpenOffice newsgroup/FAQ page might have
some answers.

 

[smlunatick]

Seeing that you never had this problem before, the suspicion is that it is
an OpenOffice issue. Perhaps an OpenOffice newsgroup/FAQ page might have
some answers.

It may not be a true OpenOffice problem. I was hit by a malware which
also changed the permissiona to HKLM\SOFTWARE\Microsoft\Windows
\CurrentVersion\Run. No software was getting the install to
complete. Once the permissions were fixed, everything seems to be
okay.

 

[Pegasus [MVP]]

Seeing that you never had this problem before, the suspicion is that it is
an OpenOffice issue. Perhaps an OpenOffice newsgroup/FAQ page might have
some answers.

It may not be a true OpenOffice problem. I was hit by a malware which
also changed the permissiona to HKLM\SOFTWARE\Microsoft\Windows
\CurrentVersion\Run. No software was getting the install to
complete. Once the permissions were fixed, everything seems to be
okay.

=================

Putting the "Run" key out of reach of the installer will only affect
installation programs that require some code to run at the first (or
subsequent) startup. Other programs will install just fine. Of course the
OP's machine could be afflicted by other malware. If so then he might be
searching for a needle in the proverbial haystack.

 

[thinman]

It may not be a true OpenOffice problem. I was hit by a malware which
also changed the permissiona to HKLM\SOFTWARE\Microsoft\Windows
\CurrentVersion\Run. No software was getting the install to
complete. Once the permissions were fixed, everything seems to be
okay.

=================

Putting the "Run" key out of reach of the installer will only affect
installation programs that require some code to run at the first (or
subsequent) startup. Other programs will install just fine. Of course the
OP's machine could be afflicted by other malware. If so then he might be
searching for a needle in the proverbial haystack.

Would doing a repair install be of any use since so many subsequent updates
to the OS have taken place ?? Vaguely remember when I installed XP setting
permissions and such but after probing around, I can't find any thing that
resembles what I seem to remember using. Thought about deleting the
user accounts set up and starting over but quickly realized that if I do
that and
I can't get admin rights to create new ones, then I'm really sunk.

What's the best thing to do ??

ray

 

[Pegasus [MVP]]

What's the best thing to do ??

ray

- Study the OO FAQs
- Repost in an OO newsgroup.

 

[thinman]

- Study the OO FAQs
- Repost in an OO newsgroup.

Already have.....

ray

 

[Twayne]

Had a version of OO running but something slowly began to cause the
program to bog way down and then finally wouldn't process anything.
Eventually got out
of it and uninstalled it.

Downloaded the newest version from OO.org and now, I can't install
it. Keeps giving me an error message that I don't have the necessary
rights. Rebooted and
logged in as admin and tried again. Same deal; don't have the rights
to install.

Never had this problem for the past 3+ years that I've been using the
system that I built.

Using WinXP Pro w/SP2 and all subsequent updates. Have run
malware/virus/ etc. scans and nothing.

Need help so I can get back to my files.

Thanks
ray

I've seen similar problems handled by the OO.o forums. Once your'e
signed up, you can then access them like a newsgroup on news.gmane.org.
You CAN post there witout having joined, but it will be an
unsatisfactory experience most likely. It's really a list with an
outstretch to a newsgroup so you aren't bombarded by all the mails all
the time.
Caveat: If you use their newsgroups, you'll have to expose the e-mail
address you're using. Get a throw-away to use.

HTH,

Twayne`

 

[thinman]

I signed up several months ago for when I needed help with Calc....
posted a question and experienced what you stated. Makes no
sense to require someone with more rights than an admin to install
some software.

thanks
ray

 

[Pegasus [MVP]]

Already have.....

ray

It appears that other uses have come across this issue before, e.g. here:
http://social.technet.microsoft.com...t/thread/09c4a97d-6c4b-44b4-9f4e-f29b386a8b59.
It would help if you posted the *exact* error message you see on the screen
so that repondents (or you!) could google for it.

 

[Twayne]

I signed up several months ago for when I needed help with Calc....
posted a question and experienced what you stated. Makes no
sense to require someone with more rights than an admin to install
some software.

thanks
ray

Uhh, OO.o if still your best bet, especially since you're only at SP2.
You'll find that even the developers post over there at times. They
have a vast knowledge about use of the installs on several OS's and how
the program behaves.
If you're signed up and not yet authorized for a newsgroup, you
should receive a response telling you how to become auth'd for it when
you post. Just post and ask for help on getting authorized. Follow the
directions and you'll be able to use gmane cleanly. If that doesn't
happen, you're not signed up for whatever reason there might be.

HTH,

Twayne`

 

[thinman]

It appears that other uses have come across this issue before, e.g. here:
http://social.technet.microsoft.com...t/thread/09c4a97d-6c4b-44b4-9f4e-f29b386a8b59.
It would help if you posted the *exact* error message you see on the
screen so that repondents (or you!) could google for it.

Well, it's not just OO that I can't install. Tried to install CCleaner to
see if it would locate
left over registry entries of the program and was denied permission. So,
something has
gone major wrong with XPs' user/security settings.

ray

 

[Pegasus [MVP]]

Well, it's not just OO that I can't install. Tried to install CCleaner
to see if it would locate
left over registry entries of the program and was denied permission. So,
something has
gone major wrong with XPs' user/security settings.

ray

I am getting a little suspicious about your machine because you appear to
use or have used registry cleaners. They have a bad reputation among many
professionals because there appears to be a large gap between what they
promise and what they actually deliver. Many people consider them as snake
oil: At best they don't do anything useful, at worst they damage your
machine. It is also possible that your machine became the victim of malware.
Just because your malware scanner does not detect anything does not mean
that it did not happen. It may have come and gone or it may not be detected
by your scanner.

It is likely that your problem is caused by an incorrect permission setting
in the registry. To find this setting is like looking for the proverbial
needle in the haystack. It might be faster reloading Windows from scratch,
after backing up your data, of course. If you're prepared to spend the time
then you could use procmon.exe
(http://technet.microsoft.com/en-us/sysinternals/bb896645.aspx) to monitor
your registry during the installation process. I just tried it on my own
machine in order to capture my attempt at modifying a protected registry
value. Here is what I did:
1. Launch procmon.
2. Set a filter like the one you see here:
http://www.hotlinkfiles.com/view/full/2796072_h9kdb
3. Press Ctrl+E to start the capturing process.
4. Add further filters in order to suppress additional unwanted processes.
5. Press Ctrl+X to clear the slate.
6. Install Open Office.
7. When you get stuck, press Ctrl+E in Procmon to stop the capturing
process.
8. Export the captured data to a .csv file.
9. Rename the .csv file .xls, then open it with Excel, Open Office or
notepad.
10. Look for messages such as "Access Denied". In my case I found this
entry:
regedit.exe 2308 RegSetValue
HKLM\System\CurrentControlSet\Enum\Root\ACPI_HAL\0000\Class
ACCESS DENIED Type: REG_SZ, Length: 20, Data: Computers
It shows me that I ran regedit.exe (process ID=2308) and attempted to modify
the "Class" value of the nominated key and that I was denied access.

This can be a time-consuming process. As I said: Reloading Windows (and
staying well clear of registry cleaners) might be a faster way.