Unable to Install Adobe Acrobat or SUN JAVA...Help please...

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Guest

System: Dell Inspiron 9300 2Ghz Centrino w/ 2G memory Window XP Pro with SP2
I believe. Brand new system out of the box preloaded from vendor not Dell,
but an integrator.

I have tried to load Adobe from the web and manual download file. XP just
sits there and looks at me. NOTHING.

Sun Java 1.5 from web says load active X control (yellow bar at top of
browser) click on it and windows Installer Window opens says preparing to
install and stays there forever. Multiple JAVA.....exe sessions running in
task manager and ca not end task with any of them.

I am a very new XP user. I have admin priveleges on the machine.
 
System: Dell Inspiron 9300 2Ghz Centrino w/ 2G memory Window XP Pro with SP2
I believe. Brand new system out of the box preloaded from vendor not Dell,
but an integrator.

I have tried to load Adobe from the web and manual download file. XP just
sits there and looks at me. NOTHING.

Sun Java 1.5 from web says load active X control (yellow bar at top of
browser) click on it and windows Installer Window opens says preparing to
install and stays there forever. Multiple JAVA.....exe sessions running in
task manager and ca not end task with any of them.

I am a very new XP user. I have admin priveleges on the machine.
Click to expand...

Reboot into safe mode F8 Twice
Then try to manual install it from an administration account.


Greg Ro
 
Well now Greg, that's not very elegant is it? How about just load up W2K and
forget it? We didn't think about that one very long did we?

Seriously, I want a fix not a work around. I have a lot more programs to
load/update and I have just begun.
 
Well now Greg, that's not very elegant is it? How about just load up W2K and
forget it? We didn't think about that one very long did we?

Seriously, I want a fix not a work around. I have a lot more programs to
load/update and I have just begun.
Click to expand...


You said you were a new user. I gave you a simple work around.
Remember, xp sp2 is differnet than W2K.


You still need to USE safe mode to do this.

Clean out you temp folder in
c:\documents and settings\your username\local settings\temp


Now reboot Normally.


Control Panel-Internet Options-Security-Custom Level
Chose enable Under
Automatic Prompting for activex controls and
Automatic Prompting for file downloads.
Click ok and click yes and click the general tab
Click delete cookie and delete files wait.
Then Click ok.


Now try again to install.


Greg Ro
 
Yes, I said I was new to XP, not operating sysems. ;-)

Thanks for your reply though. I do not believe my problem is with security
issues, but with a bad load of SP2. However I will give yor suggestion the
first try.
Windows installer does not run. As soon as it begins (window for Installer
appears) it says "Preparing to install..." and sits there for the next
millenium or until you enter program manager and end the task, if that works.
Somtimes it does sometimes not. I have noticed that MSISERV.exe is running
about 5 instances with no processor time and JAVA1_5_......exe is also there
with no processor time.

Does this info suggest anything to you?
 
Yes, I said I was new to XP, not operating sysems. ;-)

Thanks for your reply though. I do not believe my problem is with security
issues, but with a bad load of SP2. However I will give yor suggestion the
first try.
Windows installer does not run. As soon as it begins (window for Installer
appears) it says "Preparing to install..." and sits there for the next
millenium or until you enter program manager and end the task, if that works.
Somtimes it does sometimes not. I have noticed that MSISERV.exe is running
about 5 instances with no processor time and JAVA1_5_......exe is also there
with no processor time.

Does this info suggest anything to you?
Click to expand...

Sorry. Not sure what the problem is.

I did find something. Don't know if it will work for xp.

The following is partial quote from another person. spelling
corrected

[Quite possible that the windows installer service may not
be starting up.Need to check in the services.The startup
type should be manual.If everything is fine then try
downloading and installing the new version of windows
installer from Microsoft website.If that doesn't work then
check this out. Open up registry and go to this key
hkey_local_machine\system\current controlset\services\MSIserver,
Check whats there in start key,it should be (3).Also
look in the imagepath,it should be C:\WINNT\System32
\msiexec.exe /V.. ]

WINNT=Windows on xp

Greg Ro
 
Well ADOBE Reader updated itself, by itself. Go figure. JAVA, well I
downloade the manual file again and loaded fine. The Short Cut file
(installs from the web) still exhibits the same results.

Another part to the puzzle:

IPCONFIG would not resolve and display. Just sat there. Went into the XP
Firewall which was set to OFF, then ADVANCED and checked everything for 1394,
LAN and Wireless. Rebooted and could do IPCONFIG properly (PING worked fine
n both cases). Went back to the FIREWALL setting and unchecked everything in
all three, rebooted and still can do IPCONFIG.

Other than NORTON Firewall and XP Firewall, what other "secret" user or
group settings could effect this ability? This is totally confusing to me as
a new XP user. I find the additional security measures a pain.

Thanks for the help.

GregRo said:
Yes, I said I was new to XP, not operating sysems. ;-)

Thanks for your reply though. I do not believe my problem is with security
issues, but with a bad load of SP2. However I will give yor suggestion the
first try.
Windows installer does not run. As soon as it begins (window for Installer
appears) it says "Preparing to install..." and sits there for the next
millenium or until you enter program manager and end the task, if that works.
Somtimes it does sometimes not. I have noticed that MSISERV.exe is running
about 5 instances with no processor time and JAVA1_5_......exe is also there
with no processor time.

Does this info suggest anything to you?
Click to expand...

Sorry. Not sure what the problem is.

I did find something. Don't know if it will work for xp.

The following is partial quote from another person. spelling
corrected

[Quite possible that the windows installer service may not
be starting up.Need to check in the services.The startup
type should be manual.If everything is fine then try
downloading and installing the new version of windows
installer from Microsoft website.If that doesn't work then
check this out. Open up registry and go to this key
hkey_local_machine\system\current controlset\services\MSIserver,
Check whats there in start key,it should be (3).Also
look in the imagepath,it should be C:\WINNT\System32
\msiexec.exe /V.. ]

WINNT=Windows on xp

Greg Ro
Click to expand...
 
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