Unable to get Lexmark Z645 USB printer to print

O

oldfogie

Just got new computer with Vista Home Basic.
Trying to print from Wordpad, it shows the printer is there, document there, and says printing but it never prints.
Thanks for any help!
 
O

oldfogie

Just got new computer with Vista Home Basic.
Trying to print from Wordpad, it shows the printer is there, document there, and says printing but it never prints.
Thanks for any help!

Forgot to mention, also will not print a test page. Says test page was sent to printer, but no print.
I was using this printer with my old computer (Windows ME) and worked ok.
 
H

Hennie van Dalen

Same problem here, but with a Canon Selphy CP400 USB printer.
Maybe its a USB print problem?
My PC is a HP pavilion t290nl (intel pentium 3 processor)
Before the upgrade to vista everything worked.... ;-(

"oldfogie" <[email protected]> schreef in bericht
Just got new computer with Vista Home Basic.
Trying to print from Wordpad, it shows the printer is there, document there,
and says printing but it never prints.
Thanks for any help!
 
R

R Mahone

Go to the Lexmark web site, download & install the new driver for the z640
series that's compatibile with Windows Vista.


Just got new computer with Vista Home Basic.
Trying to print from Wordpad, it shows the printer is there, document there,
and says printing but it never prints.
Thanks for any help!

Forgot to mention, also will not print a test page. Says test page was sent
to printer, but no print.
I was using this printer with my old computer (Windows ME) and worked ok.
 
O

oldfogie

R Mahone said:
Go to the Lexmark web site, download & install the new driver for the z640
series that's compatibile with Windows Vista.
Click to expand...

Thanks, but I already did that.

Everything seems to be working, except the printer does nothing. Was working fine on my old computer which died and was replaced with this new one.
 
G

Guest

just got new computer with vista loaded and bought new lexmark printer z645m
detects printer says its printing but always in que and when i go to printer
options it always says its offline.ive done everything but nothing
works.please help!!!!!!!
 
H

Hennie van Dalen

Same here, But with a Canon selphy CP400 USB printer


"oldfogie" <[email protected]> schreef in bericht
kimberlynew, that is exactly the same situation that i have.


"(e-mail address removed)"
 
C

Cari \(MS-MVP\)

Erm, what would you like me to say. I have a network of a Windows 2003 R2
64-bit server (standard edition), two desktops with Vista Ultimate 32bit,
one desktop with Windows XP MCE and two Windows XP Pro notebooks. I have a
Canon i950, a Canon i860, a Canon i560, an Epson R200 and a Lexmark Optra S
and all PCs print to all printers. Oh one of the Vista Ultimate PCs also
dual boots with Windows x64 and that prints fine as well.

All printers installed just as they should.

Now either my PCs and printers know I'm a Printing & Imaging MVP and behave
accordingly, or you're doing something wrong or your printer or PC is not
working correctly. Did you install the software before connecting the
printer? Is the printer connected to a USB port on the motherboard or on a
hub? If on a hub, powered or unpowered? Is this printer known to be
working OK? Are the USB ports known to be working OK? Do you have the
latest drivers from the Lexmark website?

There are probably a few other questions I could ask like is the printer
connected to power and does it have adequate ink supply but I would have
expected you to have checked these.

Is UAC enabled or disabled?

ANY further info you can provide will be helpful but it's difficult to work
with what you have given me.
--
Cari (MS-MVP)
Windows Technologies - Printing & Imaging
http://www.coribright.com/windows

Doesn't any MVP have anything to say on this?
 
O

oldfogie

Thanks for reply, Cari! As you probably guessed, I'm pretty much a computer illiterate. For one thing, i don't know what UAC is, so don't know if enabled or not. The printer is connected to a powered USB hub. Everything seems to be working, except the printer does not print. It shows it to be offline, but I have not been able to find anywhere to turn it online. That may be the problem.
I downloaded the driver from Lexmark for this printer, said was for Vista. I understand that windows installs a USB printer automatically when it's connected. The printer turns on when computer is started, and turns off when re-started or shut down. The info is sent to the printer, and one time when I was trying different things in printer setup, said printer could not communicate with the printer. (Worked fine with old computer with Windows ME).
I just don't want to have to take this to the computer repair shop to get them to get it working, $45 min. charge.
I am 78 years old, kind of an old dog to be learning new tricks, but I made it fine with Windows ME.
Malcolm
 
G

Guest

oldfogie you have just the same exact problem as i. then i decided maybe its
the printer itself so i returned it to wal-mart got another and it does the
same exact things. went to lexmark downloaded what i needed been to microsoft
and still nothing. wont print test page says it was sent but the printer just
sits there. it has brand new ink cartridges and plenty of paper and yes its
getting power so what do we do now?
 
O

oldfogie

Well, i got fed up with this crap, so got a HP Deskjet-D1320 printer and got
it installed and working ok! Only cost $30, less than computer shop minimum.
I may wrestle with the Lexmark some more later, when I have the time. Thanks to all who replied.
Malcolm
 
G

Guest

You can try what I did to get my Selphy cp510 working - turn off the
bidirectional communication in the printer driver.

To do so, open control panel and select printers in the "hardware and sound"
option.
Right-click the printer in question in the window that opens and select
"properties"
Then click the "ports" tab at the top and in the window untick/deselect the
"enable bidirectional support" checkbox at the bottom.

hopefully this will work for you!

Barry
 
O

oldfogie

Barry said:
You can try what I did to get my Selphy cp510 working - turn off the
bidirectional communication in the printer driver.

To do so, open control panel and select printers in the "hardware and sound"
option.
Right-click the printer in question in the window that opens and select
"properties"
Then click the "ports" tab at the top and in the window untick/deselect the
"enable bidirectional support" checkbox at the bottom.

hopefully this will work for you!

Barry
Click to expand...
Thanks, I will try that later, when I have time to connect the Lexmark back in.
Malcolm
 
O

oldfogie

Barry said:
You can try what I did to get my Selphy cp510 working - turn off the
bidirectional communication in the printer driver.

To do so, open control panel and select printers in the "hardware and sound"
option.
Right-click the printer in question in the window that opens and select
"properties"
Then click the "ports" tab at the top and in the window untick/deselect the
"enable bidirectional support" checkbox at the bottom.

hopefully this will work for you!

Barry
Click to expand...
Thanks, I will try that later, when I have time to connect the Lexmark back in.
Malcolm

Yes, that worked! Thanks, Barry!
Malcolm
 
G

Guest

Thanks for the solution Barry, however i have got another problem.

Once i have printed the document, it does not get deleted in the printer job
window, so in order to print another document i have to shutdown and restart
my computer any ideas how to solve this problem?
 
S

s.fahey

Thanks for the solution Barry, however i have got another problem.

Once i have printed the document, it does not get deleted in theprinterjobwindow, so in order to print another document i have to shutdown and restart
my computer any ideas how to solve this problem?








- Show quoted text -
Click to expand...

I had exactly the same problem with Lexmark Z640
Turning off the 'bidirectional support' definietly seems to work, but
as Ravster said the print queue now doesn't clear - but turning off
the printer, and then back on again seems to clear the last printed
job. Not brilliant, but quicker than restarting the computer.
 

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