Unable to finalize BCM installation

[Christian Courvoisier]

I installed Outlook 2003 professional, applied SP3, then installed
Business Contact Manager under XP professional SP2. **I could not get BCM to
work so installed BCM SP4**. Now I see two versions:

[1] "C:\Program Files\Microsoft Office\OFFICE11\Business Contact Manager",
[2] "C:\Program Files\Microsoft Small Business\Business Contact Manager".

Under Control Panel Add or Remove Programs I show the following products
installed:

- Business Contact Manager for Outlook 2003, size 147mb, version 1.0.2002.1
- Microsoft Office Outlook 2003 with Business Contact Manager Update size
261mb, version 2.0.5324.0.
- Service Pack 3 for Business Contact Manager Update and Small Business
Accounting.

Clearly I have 2 versions installed, but what I don't understand is why
version [2] did not install under OFFICE11 to replace version 1. I tried
everything I read in this and other newsgroups but cannot get this thing to
work. I finally uninstalled BCM/V1 and reinstalled from the original CD.

At this point, this is what I am experiencing:

1. Open Outlook 2003.
2. Startup Wizard opens.
3. Select a database (one already exists)/CONNECT
4. Message: "The selected database must be upgraded because it was created
by an earlier version of Business Contact Manager for Outlook. Do you want
to
upgrade the selected database? YES.
5. Backup will be stored in c:\data\Business Contact Manager\Backups
6. Dialog box opens... "Backing up before upgrade.."
7. then... "Compressing backup file.."
8. Final dialog box shows: "DATABASE MIGRATION WAS UNSUCCESSFUL"

I have been going round and round for days, have read every discussion
group, Knowledge Base, Google, what have you. Have tried
installing/reinstalling/applying Service Packs, you name it.

Does anyone have a REAL solution?

Thanks.

ChristianC

 

[Luther]

I installed Outlook 2003 professional, applied SP3, then installed
Business Contact Manager under XP professional SP2. **I could not get BCM to
work so installed BCM SP4**. Now I see two versions:

[1] "C:\Program Files\Microsoft Office\OFFICE11\Business Contact Manager",
[2] "C:\Program Files\Microsoft Small Business\Business Contact Manager".

Under Control Panel Add or Remove Programs I show the following products
installed:

- Business Contact Manager for Outlook 2003, size 147mb, version 1.0.2002.1
- Microsoft Office Outlook 2003 with Business Contact Manager Update size
261mb, version 2.0.5324.0.
- Service Pack 3 for Business Contact Manager Update and Small Business
Accounting.

Clearly I have 2 versions installed, but what I don't understand is why
version [2] did not install under OFFICE11 to replace version 1. I tried
everything I read in this and other newsgroups but cannot get this thing to
work. I finally uninstalled BCM/V1 and reinstalled from the original CD.

At this point, this is what I am experiencing:

1. Open Outlook 2003.
2. Startup Wizard opens.
3. Select a database (one already exists)/CONNECT
4. Message: "The selected database must be upgraded because it was created
by an earlier version of Business Contact Manager for Outlook. Do you want
to
upgrade the selected database? YES.
5. Backup will be stored in c:\data\Business Contact Manager\Backups
6. Dialog box opens... "Backing up before upgrade.."
7. then... "Compressing backup file.."
8. Final dialog box shows: "DATABASE MIGRATION WAS UNSUCCESSFUL"

I have been going round and round for days, have read every discussion
group, Knowledge Base, Google, what have you. Have tried
installing/reinstalling/applying Service Packs, you name it.

Does anyone have a REAL solution?

Thanks.

ChristianC

I would uninstall all BCMs and then just install:
Business Contact Manager Update (AKA v2),
and then SP3.

SP4 is only for users upgrading to Vista or integrating with MOA (SBA
V2).

 

[ChristianC]

Luther:

Your recommendation makes sense but I remain concerned about one thing. Keep
in mind I downloaded BCM v2 from the Ms website since my Office 2003 was an
upgrade containing [1] Outlook CD and [2] BCM CD. That being the case, if,
as you recommend, I remove ALL BCMs currently on my PC and attempt to reload
v2, won't it complain that I am not authorized to upgrade since no version of
BCM will be found on my machine? Or will it know from looking at my copy of
Outlook 2003 that my version is an authorized one?

ChristianC

I installed Outlook 2003 professional, applied SP3, then installed
Business Contact Manager under XP professional SP2. **I could not get BCM to
work so installed BCM SP4**. Now I see two versions:

[1] "C:\Program Files\Microsoft Office\OFFICE11\Business Contact Manager",
[2] "C:\Program Files\Microsoft Small Business\Business Contact Manager".

Under Control Panel Add or Remove Programs I show the following products
installed:

- Business Contact Manager for Outlook 2003, size 147mb, version 1.0.2002.1
- Microsoft Office Outlook 2003 with Business Contact Manager Update size
261mb, version 2.0.5324.0.
- Service Pack 3 for Business Contact Manager Update and Small Business
Accounting.

Clearly I have 2 versions installed, but what I don't understand is why
version [2] did not install under OFFICE11 to replace version 1. I tried
everything I read in this and other newsgroups but cannot get this thing to
work. I finally uninstalled BCM/V1 and reinstalled from the original CD.

At this point, this is what I am experiencing:

1. Open Outlook 2003.
2. Startup Wizard opens.
3. Select a database (one already exists)/CONNECT
4. Message: "The selected database must be upgraded because it was created
by an earlier version of Business Contact Manager for Outlook. Do you want
to
upgrade the selected database? YES.
5. Backup will be stored in c:\data\Business Contact Manager\Backups
6. Dialog box opens... "Backing up before upgrade.."
7. then... "Compressing backup file.."
8. Final dialog box shows: "DATABASE MIGRATION WAS UNSUCCESSFUL"

I have been going round and round for days, have read every discussion
group, Knowledge Base, Google, what have you. Have tried
installing/reinstalling/applying Service Packs, you name it.

Does anyone have a REAL solution?

Thanks.

ChristianC

I would uninstall all BCMs and then just install:
Business Contact Manager Update (AKA v2),
and then SP3.

SP4 is only for users upgrading to Vista or integrating with MOA (SBA
V2).