Unable to download itunes + quicktime

[Michelle]

After uninstalling itunes and quicktime, I attempted to REINSTALL them both,
and I recieve the error message:

"There is a problem with this Windows Installer package. A program required
for this install to complete could not be run. Contact your support personel
or package vendor".

I have had Windows Vista for about a year now and have never had this
problem.

It was suggested that I go to my Windows System32 directory and run

regsvr32.exe scrrun.dll. I did this and the following error appeared:

"the module "scrun.dll" was loaded but the call to DIIRegisterServer failed
with error code 0x80004004"

Can someone help me to decipher this?

Thanks!

 

[oscar]

Issues with uninstalling Quicktime and itunes:

http://homepage.mac.com/corrp/trouble/quicktime.html#Install

Have you tried a good uninstall software to make sure that quicktime and
itunes is really gone before reinstalling it? I've found that if some
software isn't uninstalled cleanly, then that software will create problems
when reinstalled.

 

[gls858]

After uninstalling itunes and quicktime, I attempted to REINSTALL them both,
and I recieve the error message:

"There is a problem with this Windows Installer package. A program required
for this install to complete could not be run. Contact your support personel
or package vendor".

I have had Windows Vista for about a year now and have never had this
problem.

It was suggested that I go to my Windows System32 directory and run

regsvr32.exe scrrun.dll. I did this and the following error appeared:

"the module "scrun.dll" was loaded but the call to DIIRegisterServer failed
with error code 0x80004004"

Can someone help me to decipher this?

Thanks!

check this link for the windows cleanup installer utility

http://support.microsoft.com/kb/290301

gls858