Unable to delete printer driver

[Guest]

We are trying to delete a printer driver on our Windows 2000 SP4 server. The
printer driver is for a local NOT a network printer and was installed
accidentally.

When I go to Printers Properties/Drivers and choose remove I get the
following error message.

'Unable to remove HP Deskjet 6500 Series, Intel, Windows 2000 driver. The
specified printer driver is currently in use.'

Again the printer is local, the computer and printer are not currently in
use, I should be able to remove this driver from the server.

 

[Alan Morris\(MSFT\)]

it depends on which process has the driver files loaded. Many times on
cannot delete printer drivers if the properties of the printer have been
loaded in the UI as this is the shell (explorer.exe) process.

in a cmd window stop and start the spooler, then attempt to delete the
drivers again. Also if you used a setup utility to install the driver, use
the uninstall utility rather than the spooler to delete these driver
installations because there is other stuff around that the spooler does not
use.

net stop spooler
net start spooler

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

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