Unable to delete IMAP accounts - error pstprx.dll

[Maxi]

I am using Microsoft Outlook 2002 (10.2627.2625) where I had 4 IMAP
accounts configured. I wanted to change the location of the .pst file
and I don't know what I did but now I ended up having 8 IMAP accounts.

Each account has duplicated. The 4 IMAP accounts are working and I am
able to send and receive emails. but when it won't let me delete the
duplicate ones.

When I go to Tools-->Options-->Mail Setup tab-->Data Files button, I
get to see all the 8 accounts but when I click the Remove button to
remove the duplicate ones, it gives me error "This data file is
associated with a mail account. To remove it use the 'Email Accounts'
command on the Tools menu."

Then I went to Tools-->Email Accounts-->View or change existing e-mail
accounts, it just shows me the four accounts configured which are
working therefore I cannot delete the duplicate ones from here.

How do I delete these four duplicate accounts?????

pst path for working accounts and duplicate accounts are different.

When I try to open these duplicate accounts, it gives me error "Unable
to expand the folder. The set of folders could not be opened. The .DLL
file for the information service could not be found. MAPI was unable to
load the information service pstprx.dll. Be sure the service is
correctly installed and configured. with a |__OK__| button"

Please help

 

[Vince Averello [MVP-Outlook]]

See if the info here helps even though it references Hotmail:
http://support.microsoft.com/kb/302107/en-us

 

[Milly Staples [MVP - Outlook]]

YOur profile has become corrupt - just create a new mail profile under
Control Panel->Mail Icon->Show Profiles->New.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Maxi asked:

| I am using Microsoft Outlook 2002 (10.2627.2625) where I had 4 IMAP
| accounts configured. I wanted to change the location of the .pst file
| and I don't know what I did but now I ended up having 8 IMAP accounts.
|
| Each account has duplicated. The 4 IMAP accounts are working and I am
| able to send and receive emails. but when it won't let me delete the
| duplicate ones.
|
| When I go to Tools-->Options-->Mail Setup tab-->Data Files button, I
| get to see all the 8 accounts but when I click the Remove button to
| remove the duplicate ones, it gives me error "This data file is
| associated with a mail account. To remove it use the 'Email Accounts'
| command on the Tools menu."
|
| Then I went to Tools-->Email Accounts-->View or change existing e-mail
| accounts, it just shows me the four accounts configured which are
| working therefore I cannot delete the duplicate ones from here.
|
| How do I delete these four duplicate accounts?????
|
| pst path for working accounts and duplicate accounts are different.
|
| When I try to open these duplicate accounts, it gives me error "Unable
| to expand the folder. The set of folders could not be opened. The .DLL
| file for the information service could not be found. MAPI was unable
| to load the information service pstprx.dll. Be sure the service is
| correctly installed and configured. with a |__OK__| button"
|
| Please help

 

[Maxi]

I did not add any profile, my accounts are in the default outlook
profile. If I create a new profile, how do I delete the corrupt one.
Can I do it since it is outlook default profile???

 

[Brian Tillman]

I did not add any profile, my accounts are in the default outlook
profile. If I create a new profile, how do I delete the corrupt one.

With the Remove button you'll see int he Mail applet.

Can I do it since it is outlook default profile???

There's no difference between the profile you created as part of Outlook's
installation and one you create later, as far as removal is concerned. As
long as Outlook is operating successfully with a profile, the others can go
if they're unneeded.