Unable to create new folders & save mail message rules

[John413]

Windows Mail will not allow me to create any new folders and message rules.

Although it looks as if I have created folders and rules within Windows
Mail, when the computer is restarted or shutdown and brought back up again,
the new folder and any mail or rules pertaining to it have not been saved.

I have many other rules and folders which are fine.

 

[Frank Saunders MS-MVP IE,OE/WM]

Windows Mail will not allow me to create any new folders and message
rules.

Although it looks as if I have created folders and rules within Windows
Mail, when the computer is restarted or shutdown and brought back up
again,
the new folder and any mail or rules pertaining to it have not been saved.

I have many other rules and folders which are fine.

It might be a security program blocking the Registry changes it needs to
make. A few, but not all, of the programs now doing this are:
Ad-aware's Ad-Watch
IBM Access Connections
Kaspersky
McAfee VirusScan and/or Antispyware
Norton AV
Spyware Blaster
Spybot> Tools> IE Tweaks
Spybot- Teatimer
Spysweeper
Spyware Doctor
Windows Defender
Zone Alarm (free) 6.5 Reported to be fixed in later versions.

In the case of Zone Alarm 6.5 or Norton 2007 it actually has to be
uninstalled. Make sure the Windows Firewall is turned on until you
reinstall Zone Alarm.

Boot into Safe Mode with Networking and try the change.

 

[Gary VanderMolen]

Either your antivirus program or one of your other security programs
may be blocking writes to the registry. Changes can't be saved if
they can't be written to the registry.
Some of the security programs known to do this are:

Ad-Aware Ad-Watch
IBM Access Connections
Kaspersky
McAfee VirusScan or Antispyware
Norton AntiVirus
Spyware Blaster
Spybot> Tools> IE Tweaks
Spybot- Teatimer
Spysweeper
Spyware Doctor
Zone Alarm (free) 6.5, reported to be fixed in later versions.