Unable to access Windows Update site.

[Guest]

I had a problem with .net framework which I finally reloaded and got to work.
I tried to go out to the Windows Update site and I get the message " Thank
you for your interest in obtaining updates from our site. This site is
designed to work with Microsoft Windows.........."

I am running Windows XP, SP2, with all current updates as of July, 2007.

I can get to the net and other Microsoft sites with no problem. I have no
other problems that I am aware of and all my programs seem to be working
properly.

What is the Update site looking for when you go out to retrieve updates?
Can I have a corrupted file I am not aware of?

 

[Guest]

Actually windows update is somwhat retired,the replacement is now "microsoft
update".To get the software,go to microsoft.com,select downloads,select
microsoft update.Also,after SP2 is installed,one should open internet
options,
settings,view objects,R.click on each (one @ a time),select,update.....

 

[Peter Foldes]

Sent to the Windows Update newsgroup via crosspost

 

[Peter Foldes]

Andrew you are a complete fool. What you posted is not true at all. If you do not know the facts then do NOT post

 

[TaurArian [MS-MVP]]

http://www.winhelponline.com/articles/35/1/
See the above article.

--
====================================
TaurArian [MS-MVP] 2005-2008 - Australia
====================================
How to make a good post: http://www.dts-l.org/goodpost.htm
Defending your machine: http://defendingyourmachine2.blogspot.com/
http://taurarian.mvps.org/index.htm

Emails will not be acknowledged - please post to the newsgroup so all may benefit.


Sent to the Windows Update newsgroup via crosspost

 

[Guest]

I tried all on the winhelponline .com article. Did not improve. Still can't
get to the update site. I show mozilla/4.0 (compatible; msie 6.0) in the
java script. I do not have the firewall on and even when I did, I was able
to get to the Windows Update site with out any problems in the past. Still
seems like there is something being passed to the update site that makes the
site think I am NOT an XP user.

I did receive auto update notification today and was able to download and
install everything that way, but I would like to go out to the update site
and check for other than critical updates.

Any suggestions and/or additional help would be greatly appreciated.

Thanks for the replies so far.
--
Thanks, dslman

http://www.winhelponline.com/articles/35/1/
See the above article.

--
====================================
TaurArian [MS-MVP] 2005-2008 - Australia
====================================
How to make a good post: http://www.dts-l.org/goodpost.htm
Defending your machine: http://defendingyourmachine2.blogspot.com/
http://taurarian.mvps.org/index.htm

Emails will not be acknowledged - please post to the newsgroup so all may benefit.


Sent to the Windows Update newsgroup via crosspost

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

I had a problem with .net framework which I finally reloaded and got to work.
I tried to go out to the Windows Update site and I get the message " Thank
you for your interest in obtaining updates from our site. This site is
designed to work with Microsoft Windows.........."

I am running Windows XP, SP2, with all current updates as of July, 2007.

I can get to the net and other Microsoft sites with no problem. I have no
other problems that I am aware of and all my programs seem to be working
properly.

What is the Update site looking for when you go out to retrieve updates?
Can I have a corrupted file I am not aware of?

 

[ahamilton9]

I tried all on the winhelponline .com article. Did not improve. Still can't
get to the update site. I show mozilla/4.0 (compatible; msie 6.0) in the
java script. I do not have the firewall on and even when I did, I was able
to get to the Windows Update site with out any problems in the past. Still
seems like there is something being passed to the update site that makes the
site think I am NOT an XP user.

I did receive auto update notification today and was able to download and
install everything that way, but I would like to go out to the update site
and check for other than critical updates.

Any suggestions and/or additional help would be greatly appreciated.

Thanks for the replies so far.
--
Thanks, dslman

http://www.winhelponline.com/articles/35/1/
See the above article.

--
====================================
TaurArian [MS-MVP] 2005-2008 - Australia
====================================
How to make a good post:http://www.dts-l.org/goodpost.htm
Defending your machine:http://defendingyourmachine2.blogspot.com/
http://taurarian.mvps.org/index.htm

Emails will not be acknowledged - please post to the newsgroup so all may benefit.

Sent to the Windows Update newsgroup via crosspost
Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

Sorry that I have nothing constructive to add, but I am having this
same problem. I had accidentally deleted a Windows File needed during
startup and was told to repair the installation with my WinXP MCE
disc. The repair was successful but the older files (I had the latest
from Windows Update before) downgraded and ruined much of my system. I
had to repair .NET 2.0, I separately installed IE7 and a few other
upgrades but without access to the update site, I'm stuck with a
relatively broken, bleeding system. I've tried the above remedies,
found the keys didn't exist and the old Update software just jumped
right to v6 so here I am. If I find something I'll be sure to post but
ANY help would be appreciated, and I'm pretty sure I speak for both of
us.

(And as a note "Windows Update" is actually out of date for newer
users of as XP or Vista, but I'm pretty sure that "Microsoft Update"
and "Windows Update" remain interchangeable... lets not make it
anymore confusing. )

 

[MowGreen [MVP]]

Initiate a manual visit to Windows Update. If the system still cannot
access it, open the WindowsUpdate.log and post the last 40 or so lines
of it into your reply, please.

Start > Run > type in [or copy&paste]

%windir%\windowsupdate.log

Click OK or press Enter

MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============

 

[Guest]

Make sure internet explorer is your default browser
to set default browser
Click Start- Click Run - > type inetcpl.cpl and click ok
We will get internet options open
go to programs tab
check the option which says 'Interner Explorer Should check if it is default
browser '


then try to access windows update
----
If still having any problems
then refer 818018 kb
http://support.microsoft.com/kb/818018

----
if issue persists
then try to run the following commands from command prompt
(to open the command prompt - > start- > run - > type cmd click ok)

1) NET STOP BITS
2) NET STOP WUAUSERV
3) NET STOP CRYPTSVC
4) REN C:\WINDOWS\SOFTWAREDISTRIBUTION SD1
5) REN C:\WINDOWS\SYSTEM32\CatRoot2 CR2
6) NET START BITS
7) NET START WUAUSERV
8) NET START CRYPTSVC

Register the dll files :
----------------------
Go to start -> run -> cmd

1) REGSVR32 WUAPI.DLL
2) REGSVR32 WUAUENG.DLL
3) REGSVR32 WUAUENG1.DLL
4) REGSVR32 WUAUSERV.DLL
5) REGSVR32 WUCLTUI.DLL
6) REGSVR32 WUPS.DLL
7) REGSVR32 WUWEB.DLL

Hopefully these steps will resolve the issue with updates.
Lets c, let me know the status .

--
Rajesh Dudala
Subject Matter Expert
Platform: Windows XP
Sutherland Global Services
India

I tried all on the winhelponline .com article. Did not improve. Still can't
get to the update site. I show mozilla/4.0 (compatible; msie 6.0) in the
java script. I do not have the firewall on and even when I did, I was able
to get to the Windows Update site with out any problems in the past. Still
seems like there is something being passed to the update site that makes the
site think I am NOT an XP user.

I did receive auto update notification today and was able to download and
install everything that way, but I would like to go out to the update site
and check for other than critical updates.

Any suggestions and/or additional help would be greatly appreciated.

Thanks for the replies so far.
--
Thanks, dslman

http://www.winhelponline.com/articles/35/1/
See the above article.

--
====================================
TaurArian [MS-MVP] 2005-2008 - Australia
====================================
How to make a good post: http://www.dts-l.org/goodpost.htm
Defending your machine: http://defendingyourmachine2.blogspot.com/
http://taurarian.mvps.org/index.htm

Emails will not be acknowledged - please post to the newsgroup so all may benefit.


Sent to the Windows Update newsgroup via crosspost

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

I had a problem with .net framework which I finally reloaded and got to work.
I tried to go out to the Windows Update site and I get the message " Thank
you for your interest in obtaining updates from our site. This site is
designed to work with Microsoft Windows.........."

I am running Windows XP, SP2, with all current updates as of July, 2007.

I can get to the net and other Microsoft sites with no problem. I have no
other problems that I am aware of and all my programs seem to be working
properly.

What is the Update site looking for when you go out to retrieve updates?
Can I have a corrupted file I am not aware of?

 

[Guest]

I folled your instructions and I received an error on the REN:C\.... commands
so I renamed within explorer. Error came back from the run command as
cammand not found. the other error I encountered was on the regsvr32
wuauserv.dll gave me the following error:

Was loaded, but the dll register server entry point was not found. File
cannnot be registered.

Still cannot access windows update site. There are no entries in the
%windir%\windowsupdate.log except for auto updates.

Do I have a bad DLL? Can I reload Windows Update Agent? Do I have to
remove the old one first?

Thanks so much for the your help. You guys are great.
--
Thanks, dslman

Make sure internet explorer is your default browser
to set default browser
Click Start- Click Run - > type inetcpl.cpl and click ok
We will get internet options open
go to programs tab
check the option which says 'Interner Explorer Should check if it is default
browser '


then try to access windows update
----
If still having any problems
then refer 818018 kb
http://support.microsoft.com/kb/818018

----
if issue persists
then try to run the following commands from command prompt
(to open the command prompt - > start- > run - > type cmd click ok)

1) NET STOP BITS
2) NET STOP WUAUSERV
3) NET STOP CRYPTSVC
4) REN C:\WINDOWS\SOFTWAREDISTRIBUTION SD1
5) REN C:\WINDOWS\SYSTEM32\CatRoot2 CR2
6) NET START BITS
7) NET START WUAUSERV
8) NET START CRYPTSVC

Register the dll files :
----------------------
Go to start -> run -> cmd

1) REGSVR32 WUAPI.DLL
2) REGSVR32 WUAUENG.DLL
3) REGSVR32 WUAUENG1.DLL
4) REGSVR32 WUAUSERV.DLL
5) REGSVR32 WUCLTUI.DLL
6) REGSVR32 WUPS.DLL
7) REGSVR32 WUWEB.DLL

Hopefully these steps will resolve the issue with updates.
Lets c, let me know the status .

--
Rajesh Dudala
Subject Matter Expert
Platform: Windows XP
Sutherland Global Services
India

I tried all on the winhelponline .com article. Did not improve. Still can't
get to the update site. I show mozilla/4.0 (compatible; msie 6.0) in the
java script. I do not have the firewall on and even when I did, I was able
to get to the Windows Update site with out any problems in the past. Still
seems like there is something being passed to the update site that makes the
site think I am NOT an XP user.

I did receive auto update notification today and was able to download and
install everything that way, but I would like to go out to the update site
and check for other than critical updates.

Any suggestions and/or additional help would be greatly appreciated.

Thanks for the replies so far.
--
Thanks, dslman

http://www.winhelponline.com/articles/35/1/
See the above article.

--
====================================
TaurArian [MS-MVP] 2005-2008 - Australia
====================================
How to make a good post: http://www.dts-l.org/goodpost.htm
Defending your machine: http://defendingyourmachine2.blogspot.com/
http://taurarian.mvps.org/index.htm

Emails will not be acknowledged - please post to the newsgroup so all may benefit.


Sent to the Windows Update newsgroup via crosspost

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

I had a problem with .net framework which I finally reloaded and got to work.
I tried to go out to the Windows Update site and I get the message " Thank
you for your interest in obtaining updates from our site. This site is
designed to work with Microsoft Windows.........."

I am running Windows XP, SP2, with all current updates as of July, 2007.

I can get to the net and other Microsoft sites with no problem. I have no
other problems that I am aware of and all my programs seem to be working
properly.

What is the Update site looking for when you go out to retrieve updates?
Can I have a corrupted file I am not aware of?

 

[Guest]

Check the windows update log. Only entries in there are automatic update
checks.

I even tried the things that Rajesh suggested. Please see my reply to him.

Thanks so much for your help and I'm still open for suggestions.
--
Thanks, dslman

Initiate a manual visit to Windows Update. If the system still cannot
access it, open the WindowsUpdate.log and post the last 40 or so lines
of it into your reply, please.

Start > Run > type in [or copy&paste]

%windir%\windowsupdate.log

Click OK or press Enter

MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============

I tried all on the winhelponline .com article. Did not improve. Still can't
get to the update site. I show mozilla/4.0 (compatible; msie 6.0) in the
java script. I do not have the firewall on and even when I did, I was able
to get to the Windows Update site with out any problems in the past. Still
seems like there is something being passed to the update site that makes the
site think I am NOT an XP user.

I did receive auto update notification today and was able to download and
install everything that way, but I would like to go out to the update site
and check for other than critical updates.

Any suggestions and/or additional help would be greatly appreciated.

Thanks for the replies so far.

 

[Ottmar Freudenberger]

I tried all on the winhelponline .com article. Did not improve. Still can't
get to the update site. I show mozilla/4.0 (compatible; msie 6.0) in the
java script.

http://winware.org/de/browsertest.php
What's the shown there in the User-Agent line while accessing the
site whith Internet Explorer?

Bye,
Freudi

 

[Guest]

I'm pasting the info below:
HTTP request headers (received)
Accept */*
Accept-EncodXng gzip, deflate
Accept-Language en-us
Connection Keep-Alive
Host winware.org
Referer
http://www.microsoft.com/windowsxp/...-8EB7A22FC6A0&dglist=&ptlist=&exp=&sloc=en-us
UA-CPU x86
User-Agent Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1;
TaxWise19.00[0016]; TaxWise19.02[0005]; TaxWise19.03[0001];
TaxWise19.04[0001]; TaxWise19.05[0002]; TaxWise19.06[0003];
TaxWise19.08[0001]; TaxWise20.00[0015]; TaxWise20.02[0003];
TaxWise20.05[0001]; TaxWise20.06[0002]; TaxWise20.07[0001];
TaxWise20.08[0003]; TaxWise21.02[0004]; TaxWise21.03[0004]; .NET CLR
2.0.50727; .NET CLR 1.1.4322; .NET CLR 1.0.3705)

 

[MowGreen [MVP]]

There's more information in the WU log besides what you've indicated,
dslman. See my reply to your reply to Rajeesh <w>

MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============

 

[MowGreen [MVP]]

You can download and *SAVE* the latest version of the Windows Update
Agent from the link on this page: http://support.microsoft.com/kb/932494
It's under " x86-based versions of Windows "
ALSO, download and save KB927891:
http://www.microsoft.com/downloads/...CD-A0B9-497E-8A89-404327772E5A&displaylang=en

When the downloads complete, close the browser and any other open programs.
Stop the Automatic Updates service by going to Start > Run > type in

net stop wuauserv
Click OK or press Enter

Install WindowsUpdateAgent30-x86.exe first
Install WindowsXP-KB927891-v3-x86-ENU.exe and then restart the system

MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============

 

[Ottmar Freudenberger]

User-Agent Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1;
TaxWise19.00[0016]; TaxWise19.02[0005]; TaxWise19.03[0001];
TaxWise19.04[0001]; TaxWise19.05[0002]; TaxWise19.06[0003];
TaxWise19.08[0001]; TaxWise20.00[0015]; TaxWise20.02[0003];
TaxWise20.05[0001]; TaxWise20.06[0002]; TaxWise20.07[0001];
TaxWise20.08[0003]; TaxWise21.02[0004]; TaxWise21.03[0004]; .NET CLR
2.0.50727; .NET CLR 1.1.4322; .NET CLR 1.0.3705)

Oerks, what's that "TaxWise" bloat in the User-Agent?
http://support.microsoft.com/kb/817144 - "Method 4" should help.

Bye,
Freudi

 

[Guest]

You can download and *SAVE* the latest version of the Windows Update Agent
from the link on this page: http://support.microsoft.com/kb/932494
It's under " x86-based versions of Windows "
ALSO, download and save KB927891:
http://www.microsoft.com/downloads/...CD-A0B9-497E-8A89-404327772E5A&displaylang=en

When the downloads complete, close the browser and any other open
programs.
Stop the Automatic Updates service by going to Start > Run > type in

net stop wuauserv
Click OK or press Enter

Install WindowsUpdateAgent30-x86.exe first
Install WindowsXP-KB927891-v3-x86-ENU.exe and then restart the system

MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============

Sorry to jump in here at this time, but I think I downloaded these files a
few days ago when I was having trouble getting updates. How can i know if
I really have installed these programs?

 

[MowGreen [MVP]]

You can download and *SAVE* the latest version of the Windows Update Agent
from the link on this page: http://support.microsoft.com/kb/932494
It's under " x86-based versions of Windows "
ALSO, download and save KB927891:
http://www.microsoft.com/downloads/...CD-A0B9-497E-8A89-404327772E5A&displaylang=en

When the downloads complete, close the browser and any other open
programs.
Stop the Automatic Updates service by going to Start > Run > type in

net stop wuauserv
Click OK or press Enter

Install WindowsUpdateAgent30-x86.exe first
Install WindowsXP-KB927891-v3-x86-ENU.exe and then restart the system

MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============

Sorry to jump in here at this time, but I think I downloaded these files a
few days ago when I was having trouble getting updates. How can i know if
I really have installed these programs?

<snipped>

Look under File Information on the below web page for x86 -based Windows

http://support.microsoft.com/kb/932494

OUCH. Just checked that list and it's way too much information for the
Average User. Fastest way to determine if WUA 3.0 has installed is to
either check the WindowsUpdate.log
*FIRST*, open Internet Explorer, click Tools, Windows Updates
After the system has been scanned by WU, close Internet Explorer

Now go to Start > Run > type in

%windir%\windowsupdate.log
Click OK or press Enter

Scroll all the way down to the bottom of the log
There should be an entry that looks like this:

2007-05-17 16:03:28:243 2916 b68 Misc =========== Logging initialized
(build: 7.0.6000.374, tz: -0700) ===========
2007-05-17 16:03:28:243 2916 b68 Misc = Process: D:\Program
Files\Internet Explorer\IEXPLORE.EXE
2007-05-17 16:03:28:243 2916 b68 Misc = Module:
D:\WINDOWS\system32\wuweb.dll

build: 7.0.6000.374

The above shows that WUA 3.0 is installed
You can also check the wuaengine.dll Version number by showing hidden
files, folders, and system files:
http://www.bleepingcomputer.com/tutorials/tutorial62.html#winxp

Then, using Windows Explorer, navigate to the WINDOWS\system32 subfolder
Locate wuaengine.dll, right click it, choose Properties, click the
Version tab.
It should be at V. 7.0.6000.374

To confirm KB927891 has installed, locate Msi31.dll, which *should also*
be located in WINDOWS\system32. It will now be at Version 3.1.4000.4039.
[I've never had to install KB927891 as none of my systems have
experienced lockups as described by the KB article]

MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============

 

[Guest]

Taxwise is a federal tax preparation program. I have always been able to get
to Microsoft Windows Update with program on my system. The problem started
after reloading .Net V2 due to a problem installing the latest security
update for V2.

Been there and done that with otion four (4). Doesn't help.
--
Thanks, dslman

User-Agent Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1;
TaxWise19.00[0016]; TaxWise19.02[0005]; TaxWise19.03[0001];
TaxWise19.04[0001]; TaxWise19.05[0002]; TaxWise19.06[0003];
TaxWise19.08[0001]; TaxWise20.00[0015]; TaxWise20.02[0003];
TaxWise20.05[0001]; TaxWise20.06[0002]; TaxWise20.07[0001];
TaxWise20.08[0003]; TaxWise21.02[0004]; TaxWise21.03[0004]; .NET CLR
2.0.50727; .NET CLR 1.1.4322; .NET CLR 1.0.3705)

Oerks, what's that "TaxWise" bloat in the User-Agent?
http://support.microsoft.com/kb/817144 - "Method 4" should help.

Bye,
Freudi

 

[Guest]

I downloaded the two pgms and stopped wuauserv and i even took a system
control point, but when I went to run the first pgm I got a message saying
Windows update agent is already loaded.

Any suggestions? You have been a real great help and I really appreciate it.
--
Thanks, dslman

You can download and *SAVE* the latest version of the Windows Update
Agent from the link on this page: http://support.microsoft.com/kb/932494
It's under " x86-based versions of Windows "
ALSO, download and save KB927891:
http://www.microsoft.com/downloads/...CD-A0B9-497E-8A89-404327772E5A&displaylang=en

When the downloads complete, close the browser and any other open programs.
Stop the Automatic Updates service by going to Start > Run > type in

net stop wuauserv
Click OK or press Enter

Install WindowsUpdateAgent30-x86.exe first
Install WindowsXP-KB927891-v3-x86-ENU.exe and then restart the system

MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============

I folled your instructions and I received an error on the REN:C\.... commands
so I renamed within explorer. Error came back from the run command as
cammand not found. the other error I encountered was on the regsvr32
wuauserv.dll gave me the following error:

Was loaded, but the dll register server entry point was not found. File
cannnot be registered.

Still cannot access windows update site. There are no entries in the
%windir%\windowsupdate.log except for auto updates.

Do I have a bad DLL? Can I reload Windows Update Agent? Do I have to
remove the old one first?

Thanks so much for the your help. You guys are great.