Unable to access IE or Microsoft Explore

[Debbie]

I have been unable to find any help from the knowledge base
on my problem. Without any chages (that I'm aware of), I
am 'magically' unable to access Explore or choose My
Documents, My Pictures, My etc. from the start menu, I get
the error "Windows Explorer has encountered a problem and
needs to close. We are sorry for the inconvenience." when
trying to access Internet Explorer, same message but
"Internet Explorer..." I can open both fine in safe mode,
have uninstalled and reinstalled IE and am stuck using
Netscape with no access to my files without jumping thru
hoops. Any advice would be appreciated.

 

[H Leboeuf]

Try this: Tools > Internet Options > Advanced > Browsing
Uncheck the Enable 3rd party browser extensions

If this clears your problem then find out who the culprit(s) is/are with
these tools.

Let AD-Aware Scan your system for advertising Spyware
http://www.lavasoftusa.com

and:

SpyBot-S&D
http://security.kolla.de/

p.s Reset the 3rd party browser setting.

Dealing with Unwanted Spyware, Parasites, Toolbars and Search Engines
http://mvps.org/winhelp2002/unwanted.htm

If all fails.
Look for you exact error message on this page for some other solutions.
http://www.generation.net/~hleboeuf/messages.htm