type ahead addresses

[Guest]

Trying to determine why addresses that were appearing as part of the type
ahead feature when creating an email have suddenly disappeared. No setting
changes have been made, i.e., turn off type ahead.

 

[Russ Valentine [MVP-Outlook]]

Outlook version?
Are we to assume you mean autocompletion?

 

[Vanguard]

Trying to determine why addresses that were appearing as part of the
type
ahead feature when creating an email have suddenly disappeared. No
setting
changes have been made, i.e., turn off type ahead.

Maybe the .nk2 file is corrupted. Delete it.

 

[Russ Valentine [MVP-Outlook]]

That almost never happens, and most people don't want to lose that data by
deleting that file.It is far more likely that the profile is corrupted or
the NK2 file set to read only by AV software. Making sure the NK2 file is
not read only and creating a new profile will fix it.

 

[Guest]

Windows 2003 SP2
Yes, Autocompletion. The user advises that nothing appears any more when
the day before addresses would appear. No setting changes on the software
have occurred. Thanks

Outlook version?
Are we to assume you mean autocompletion?
--
Russ Valentine
[MVP-Outlook]

Trying to determine why addresses that were appearing as part of the type
ahead feature when creating an email have suddenly disappeared. No
setting
changes have been made, i.e., turn off type ahead.

 

[Russ Valentine [MVP-Outlook]]

That usually means the profile is corrupt or the NK2 file set to read only
by AV software. Making sure the NK2 file is not read only and creating a new
profile will restore normal function.
--
Russ Valentine
[MVP-Outlook]

Windows 2003 SP2
Yes, Autocompletion. The user advises that nothing appears any more when
the day before addresses would appear. No setting changes on the software
have occurred. Thanks

Outlook version?
Are we to assume you mean autocompletion?
--
Russ Valentine
[MVP-Outlook]

Trying to determine why addresses that were appearing as part of the
type
ahead feature when creating an email have suddenly disappeared. No
setting
changes have been made, i.e., turn off type ahead.

 

[Vanguard]

That almost never happens, and most people don't want to lose that
data by deleting that file.It is far more likely that the profile is
corrupted or the NK2 file set to read only by AV software. Making sure
the NK2 file is not read only and creating a new profile will fix it.

A new mail profile uses the same .nk2 file? That is, the .nk2 file is
shared amongst multiple mail profiles? I'm not saying that sharing
doesn't happen. It just seems contradictory to the purpose of creating
mail profiles.

I have used Norton AV, EzAntivirus, McAfee, and maybe a couple of others
and don't recall every having problems because the .nk2 suddenly got its
attributes changed to read-only. I have, however, seen screwups in
folder permissions under the path in which the .nk2 file is stored (but
those were user errors).

 

[Russ Valentine [MVP-Outlook]]

No. A new profile does not use the same NK2 file, but it is very easy to
migrate the previous NK2 file to the new profile if a user wants to preserve
that data. Deleting the NK2 file obviously loses all that data and does not
usually fix the problem.
The folks who have studied NK2 files extensively at Ingressor have found
them to be amazingly stable. Rarely if ever do the files themselves become
corrupt. The connection between the profile and the NK2 file appears to be
the weak link and often becomes corrupt. Much of the time that connection
appears to be damaged by AV software interfering with Outlook's read/write
access to the NK2 file.