Two users only one will print

[Jerry P]

This has me stumped. Running XP-SP2 on a Dell 8400 wireless. Two users
accounts. The Admin can print, but the other user won't. I have reinstalled
drivers, still no luck. The printer is on a home network.
Jerry

 

[Cari \(MS-MVP\)]

The PC probably runs XP Home and has a Norton (aka Symantec) antivirus
software installed. Go into the Printer Properties, and in the Advanced
Options, set it to print direct instead of using the printer. It will be
slow but the other option is choose another antivirus/internet security
option. (Personally I'd choose the latter...!)

 

[Jerry P]

Hi Cari. No running Pro - SP2. Running McAfee. This is one has stopped me
dead in the water. This computer can connect to any of 4 computers in the
home network, internet with no problem. Any other ideas would be
appreciated.
Jerry

 

[Cari \(MS-MVP\)]

Does print direct actually change the behavior?

 

[Jerry P]

No, the error message is, unable to connect to the printer.

 

[Cari \(MS-MVP\)]

The PC that the printer is actually connected to..... what O/S is it
running? Home or Pro?

 

[Jerry P]

Vista # 5600

The PC that the printer is actually connected to..... what O/S is it
running? Home or Pro?