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I am having the problem described in this article. The
article says Microsoft has a fix and I should contact
paid support. As I try to contact paid support through
the web site, I get in a continous loop of web pages.
There are no phone numbers provided either. The article
says:
"When you use a the TV tuner feature of your soundcard,
the TV tuner program may stop responding (hang). This
problem may occur if your processor uses hyperthread
technology.
"A supported fix is now available from Microsoft, but it
is only intended to correct the problem described in this
article. Only apply it to systems that are experiencing
this specific problem. This fix may receive additional
testing. Therefore, if you are not severely affected by
this problem, Microsoft recommends that you wait for the
next Windows XP service pack that contains this fix.
"To resolve this problem immediately, contact Microsoft
Product Support Services to obtain the fix. For a
complete list of Microsoft Product Support Services phone
numbers and information about support costs, visit the
following Microsoft Web site:
http://support.microsoft.com/default.aspx?scid=fh
Date Time Version Size Filename
01-Apr-2003 09:37 5.3.2600.1193 45,440 Stream.sys
How do I get this fix and why do I have to pay for it?
article says Microsoft has a fix and I should contact
paid support. As I try to contact paid support through
the web site, I get in a continous loop of web pages.
There are no phone numbers provided either. The article
says:
"When you use a the TV tuner feature of your soundcard,
the TV tuner program may stop responding (hang). This
problem may occur if your processor uses hyperthread
technology.
"A supported fix is now available from Microsoft, but it
is only intended to correct the problem described in this
article. Only apply it to systems that are experiencing
this specific problem. This fix may receive additional
testing. Therefore, if you are not severely affected by
this problem, Microsoft recommends that you wait for the
next Windows XP service pack that contains this fix.
"To resolve this problem immediately, contact Microsoft
Product Support Services to obtain the fix. For a
complete list of Microsoft Product Support Services phone
numbers and information about support costs, visit the
following Microsoft Web site:
http://support.microsoft.com/default.aspx?scid=fh
Date Time Version Size Filename
01-Apr-2003 09:37 5.3.2600.1193 45,440 Stream.sys
How do I get this fix and why do I have to pay for it?