Trouble with color when printing envelope addresses with XP Office

[Guest]

This problem just recently started for some unknown reason.
When Printing Documents everything is OK. However, when I print the address
on an Envelope it prints it out in red color instead in black color which is
what I want to do. In this situation it always defaults back to the red
color!!!
My printer is a LEXMARK Z515. It used to work A1OK just a few days ago.
My OS is: Microsoft XP Pro, with XP Office Pro. Both registered copies.
Any help to fix this problem is greatly appreciated.
Best Regards
Art Richter

 

[Suzanne S. Barnhill]

Some users have found that this results from imbalance of inks in the color
printing cartridge. The reason is that some printers apparently use a
composite black (made up of inks in the color cartridge) instead of the true
black cartridge for printing envelopes.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA

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[Guest]

Does the return address appear in red onscreen? If so, check the formatting
of the "Envelope return" style.

If not, try re-installing a new printer driver from Lexmark's site.

 

[Guest]

Thank you very much Suzanne for your good info. I went and bought a new
LEXMARK color cartridge and installed it. That fixed my problem.
Keep up the good work!
Best Regards
Art Richter

 

[Suzanne S. Barnhill]

Thanks for the feedback. I wish I understood why these printers use
composite black for envelopes, though.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA

Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.