touchpad failure

[Zecol]

Sure could use some advice.

I'm running 2000 professional on a dell inspiron 4000
(laptop). Over the past week my touchpad has been
gradually failing. Today the "tap" function and touchpad
buttons ceased to work at all.

I uninstalled the synaptics software that controls the pad
and downloaded and installed it again - no improvement.

I booted from the dell diagnostic disk and ran the input
device tests - the "tap" test and button test - passed
both with flying colors.

After discussing the problem with Dell tech support they
said that it had to be an OS problem and that I should
reinstall Windows 2000.

By the way, I connected an external mouse and it works
perfectly.

I really don't want to reinstall my operating system and
then have to reload all the software that I have on this
machine just to get the touchpad to work. If anyone has
any ideas or recommendations on a fix (other than to "not
buy a Dell!") please let me know.

Thanks much
Zecol

 

[John John]

Maybe this can help you:
http://forums.us.dell.com/supportforums/board/message?board.id=insp_input&message.id=21148

Sort of the same problem that was fixed with a registry entry.

John

 

[Zecol]

Thanks for the recommendation John - I didn't even think
of checking out the Dell forums.

Zecol