"The server you are connected to is using a security certificate..

P

pk208

I recently upgraded to Vista and am using Windows Mail for my mail server. I
get the following pop up message box when sending to some of my regular
contacts:

"The server you are connected to is using a security certificatethat could
not be verified.

A certificate chain processed, but terminated in a root certificate which is
not trusted by the trust provider.

Do you want to continue using this server?"

Does anyone know of a setting that will eliminate this? It is frustrating
and more than a little annoying to have to manually allow these emails to
send.
 
G

Gary VanderMolen

To troubleshoot this problem I need to know:
The name of your outgoing (SMTP) mail server, whether it is using a
port other than the standard '25', and if the SSL option is enabled.

Incidentally, Windows Mail is not your "mail server", it is a mail client.
 
J

Jeremy Chan

I'm having the same problem. Smtp server is smtp.primus.ca (my home ISP).
Outgoing mail is on port 25 and is not secure. Incoming server is a Zimbra
server from my office, which is an IMAP server requiring SSL, and is on port
993. I've installed a certificate file from my office corresponding to the
server, which I believe is supposed to fix problems like this, but it hasn't.
 
G

Gary VanderMolen

The topic of security certificates is not in my area of expertise.
However, you should not have to install a security certificate on
the client machine. It sounds like there may be a discrepancy between
the IMAP server name as entered in your Windows Mail account, and
the server name as installed on the server's certificate.
 
G

GRAVYBOAT

THIS IS A PROBLEM I'M HAVING.MY SMPTSERVER IS (smpt.tools.sky.com) the port
is 465 and SSL is enabled.Can you help.
 
G

Gary VanderMolen

The server name should be smtp.tools.sky.com.
If you continue to get an error message, please copy and paste it into
a reply here.
 
T

Thepostlady

Has anyone found out why this is ocurring and how to fix it. My error message
pops up on a file box with Winmail.exe at the top and says" A secure
connection to the server could not be established. Subject 'Let me know if
you cant open these paypal balance page 2.jpg [01/28]', Account: 'Windows
Mail', Server: 'smtp.comcast.net', Protocol: SMTP, Server Response: '220
2.0.0 Ready to start TLS', Port: 25, Secure(SSL): Yes, Server Error: 220,
Error Number: 0x800CCC1A"
Can anybody help?
 
G

Gary VanderMolen

Turn off the SSL option. You can do so by going to
Tools, Accounts, select that account, Properties, Advanced.

--
Gary VanderMolen, MS-MVP (Mail)


Thepostlady said:
Has anyone found out why this is ocurring and how to fix it. My error message
pops up on a file box with Winmail.exe at the top and says" A secure
connection to the server could not be established. Subject 'Let me know if
you cant open these paypal balance page 2.jpg [01/28]', Account: 'Windows
Mail', Server: 'smtp.comcast.net', Protocol: SMTP, Server Response: '220
2.0.0 Ready to start TLS', Port: 25, Secure(SSL): Yes, Server Error: 220,
Error Number: 0x800CCC1A"
Can anybody help?
Gary VanderMolen said:
The server name should be smtp.tools.sky.com.
If you continue to get an error message, please copy and paste it into
a reply here.
 
R

Reynolds

I too only today started having this problem.....I can say yes and it goes
ahead and lets my mail download.......what is causing this? Has there been an
update or something that has changed settings somehow? I have Vista,
windows mail and Mediacom, and Trend Micro virus control.......

Gary VanderMolen said:
Turn off the SSL option. You can do so by going to
Tools, Accounts, select that account, Properties, Advanced.

--
Gary VanderMolen, MS-MVP (Mail)


Thepostlady said:
Has anyone found out why this is ocurring and how to fix it. My error message
pops up on a file box with Winmail.exe at the top and says" A secure
connection to the server could not be established. Subject 'Let me know if
you cant open these paypal balance page 2.jpg [01/28]', Account: 'Windows
Mail', Server: 'smtp.comcast.net', Protocol: SMTP, Server Response: '220
2.0.0 Ready to start TLS', Port: 25, Secure(SSL): Yes, Server Error: 220,
Error Number: 0x800CCC1A"
Can anybody help?
Gary VanderMolen said:
The server name should be smtp.tools.sky.com.
If you continue to get an error message, please copy and paste it into
a reply here.

--
Gary VanderMolen, MS-MVP (Mail)


THIS IS A PROBLEM I'M HAVING.MY SMPTSERVER IS (smpt.tools.sky.com) the port
is 465 and SSL is enabled.Can you help.
 
R

Reynolds

There was a new windows defender update today.......would this have caused
this to happen?

Gary VanderMolen said:
Turn off the SSL option. You can do so by going to
Tools, Accounts, select that account, Properties, Advanced.

--
Gary VanderMolen, MS-MVP (Mail)


Thepostlady said:
Has anyone found out why this is ocurring and how to fix it. My error message
pops up on a file box with Winmail.exe at the top and says" A secure
connection to the server could not be established. Subject 'Let me know if
you cant open these paypal balance page 2.jpg [01/28]', Account: 'Windows
Mail', Server: 'smtp.comcast.net', Protocol: SMTP, Server Response: '220
2.0.0 Ready to start TLS', Port: 25, Secure(SSL): Yes, Server Error: 220,
Error Number: 0x800CCC1A"
Can anybody help?
Gary VanderMolen said:
The server name should be smtp.tools.sky.com.
If you continue to get an error message, please copy and paste it into
a reply here.

--
Gary VanderMolen, MS-MVP (Mail)


THIS IS A PROBLEM I'M HAVING.MY SMPTSERVER IS (smpt.tools.sky.com) the port
is 465 and SSL is enabled.Can you help.
 
G

Gary VanderMolen

Windows Defender and its updates are 100% compatible with Windows Mail.
Can't say the same about Trend Micro antivirus updates.
Trend Micro antivirus is among the top three troublemakers for Windows Mail.
First, go into its settings and disable any interaction with email, then try
Windows Mail again. If no improvement, do a trial uninstall of the antivirus.

Another option (instead of uninstalling Trend Micro) is to upgrade to
Windows Live Mail, which is more resistant to the adverse effects of
overly intrusive antivirus products: http://get.live.com/wlmail/overview

In any case you must disable any antivirus email scanning, for the reason
explained here:
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm

--
Gary VanderMolen, MS-MVP (Mail)


Reynolds said:
There was a new windows defender update today.......would this have caused
this to happen?

Gary VanderMolen said:
Turn off the SSL option. You can do so by going to
Tools, Accounts, select that account, Properties, Advanced.

--
Gary VanderMolen, MS-MVP (Mail)


Thepostlady said:
Has anyone found out why this is ocurring and how to fix it. My error message
pops up on a file box with Winmail.exe at the top and says" A secure
connection to the server could not be established. Subject 'Let me know if
you cant open these paypal balance page 2.jpg [01/28]', Account: 'Windows
Mail', Server: 'smtp.comcast.net', Protocol: SMTP, Server Response: '220
2.0.0 Ready to start TLS', Port: 25, Secure(SSL): Yes, Server Error: 220,
Error Number: 0x800CCC1A"
Can anybody help?
:

The server name should be smtp.tools.sky.com.
If you continue to get an error message, please copy and paste it into
a reply here.

--
Gary VanderMolen, MS-MVP (Mail)


THIS IS A PROBLEM I'M HAVING.MY SMPTSERVER IS (smpt.tools.sky.com) the port
is 465 and SSL is enabled.Can you help.
 
R

Reynolds

I turned off the virus control for the mail...and it did not do anything to
help the matter.....
my popup says it is from Winmail.exe and it says
"the server you are connected to is using a security certificate that could
not be verified.
A required certificate is not within its validity period when verifying
against the current system clock or the timestamp in the signed file.
Do you want to continue using this server?" click yes or no
Could it be something that Mediacom has done?
What is the difference between Mail and Live Mail?
I do not understand why this has started all of a sudden.........it was fine
yesterday....somthing has set it off.........


Gary VanderMolen said:
Windows Defender and its updates are 100% compatible with Windows Mail.
Can't say the same about Trend Micro antivirus updates.
Trend Micro antivirus is among the top three troublemakers for Windows Mail.
First, go into its settings and disable any interaction with email, then try
Windows Mail again. If no improvement, do a trial uninstall of the antivirus.

Another option (instead of uninstalling Trend Micro) is to upgrade to
Windows Live Mail, which is more resistant to the adverse effects of
overly intrusive antivirus products: http://get.live.com/wlmail/overview

In any case you must disable any antivirus email scanning, for the reason
explained here:
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm

--
Gary VanderMolen, MS-MVP (Mail)


Reynolds said:
There was a new windows defender update today.......would this have caused
this to happen?

Gary VanderMolen said:
Turn off the SSL option. You can do so by going to
Tools, Accounts, select that account, Properties, Advanced.

--
Gary VanderMolen, MS-MVP (Mail)


Has anyone found out why this is ocurring and how to fix it. My error message
pops up on a file box with Winmail.exe at the top and says" A secure
connection to the server could not be established. Subject 'Let me know if
you cant open these paypal balance page 2.jpg [01/28]', Account: 'Windows
Mail', Server: 'smtp.comcast.net', Protocol: SMTP, Server Response: '220
2.0.0 Ready to start TLS', Port: 25, Secure(SSL): Yes, Server Error: 220,
Error Number: 0x800CCC1A"
Can anybody help?
:

The server name should be smtp.tools.sky.com.
If you continue to get an error message, please copy and paste it into
a reply here.

--
Gary VanderMolen, MS-MVP (Mail)


THIS IS A PROBLEM I'M HAVING.MY SMPTSERVER IS (smpt.tools.sky.com) the port
is 465 and SSL is enabled.Can you help.
 
G

Gary VanderMolen

That particular error message has nothing to do with antivirus problems.
Something in your settings is not right. If you get an error message
that contains the server name, post that. If not, I need to know:

a) both server names, and which boxes are checked under
Tools, Accounts, select that account, Properties, Servers.
b) The port numbers, and whether the SSL option is checked under
Tools, Accounts, select that account, Properties, Advanced.

--
Gary VanderMolen, MS-MVP (Mail)


Reynolds said:
I turned off the virus control for the mail...and it did not do anything to
help the matter.....
my popup says it is from Winmail.exe and it says
"the server you are connected to is using a security certificate that could
not be verified.
A required certificate is not within its validity period when verifying
against the current system clock or the timestamp in the signed file.
Do you want to continue using this server?" click yes or no
Could it be something that Mediacom has done?
What is the difference between Mail and Live Mail?
I do not understand why this has started all of a sudden.........it was fine
yesterday....somthing has set it off.........


Gary VanderMolen said:
Windows Defender and its updates are 100% compatible with Windows Mail.
Can't say the same about Trend Micro antivirus updates.
Trend Micro antivirus is among the top three troublemakers for Windows Mail.
First, go into its settings and disable any interaction with email, then try
Windows Mail again. If no improvement, do a trial uninstall of the antivirus.

Another option (instead of uninstalling Trend Micro) is to upgrade to
Windows Live Mail, which is more resistant to the adverse effects of
overly intrusive antivirus products: http://get.live.com/wlmail/overview

In any case you must disable any antivirus email scanning, for the reason
explained here:
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm

--
Gary VanderMolen, MS-MVP (Mail)


Reynolds said:
There was a new windows defender update today.......would this have caused
this to happen?

:

Turn off the SSL option. You can do so by going to
Tools, Accounts, select that account, Properties, Advanced.

--
Gary VanderMolen, MS-MVP (Mail)


Has anyone found out why this is ocurring and how to fix it. My error message
pops up on a file box with Winmail.exe at the top and says" A secure
connection to the server could not be established. Subject 'Let me know if
you cant open these paypal balance page 2.jpg [01/28]', Account: 'Windows
Mail', Server: 'smtp.comcast.net', Protocol: SMTP, Server Response: '220
2.0.0 Ready to start TLS', Port: 25, Secure(SSL): Yes, Server Error: 220,
Error Number: 0x800CCC1A"
Can anybody help?
:

The server name should be smtp.tools.sky.com.
If you continue to get an error message, please copy and paste it into
a reply here.

--
Gary VanderMolen, MS-MVP (Mail)


THIS IS A PROBLEM I'M HAVING.MY SMPTSERVER IS (smpt.tools.sky.com) the port
is 465 and SSL is enabled.Can you help.
 
R

Reynolds

this is a personal home computer
Mediacom
mail.mchsi.com for both out and in
it requires authenticaton
it is a pop3

outgoing - 465
incoming - 995
both ssl boxes are checked

There was an update for Windows Mail Junk Email filter two days ago....would
that have changed something? I haven't changed anything so don't know why
it would be different now.......??



Gary VanderMolen said:
That particular error message has nothing to do with antivirus problems.
Something in your settings is not right. If you get an error message
that contains the server name, post that. If not, I need to know:

a) both server names, and which boxes are checked under
Tools, Accounts, select that account, Properties, Servers.
b) The port numbers, and whether the SSL option is checked under
Tools, Accounts, select that account, Properties, Advanced.

--
Gary VanderMolen, MS-MVP (Mail)


Reynolds said:
I turned off the virus control for the mail...and it did not do anything to
help the matter.....
my popup says it is from Winmail.exe and it says
"the server you are connected to is using a security certificate that could
not be verified.
A required certificate is not within its validity period when verifying
against the current system clock or the timestamp in the signed file.
Do you want to continue using this server?" click yes or no
Could it be something that Mediacom has done?
What is the difference between Mail and Live Mail?
I do not understand why this has started all of a sudden.........it was fine
yesterday....somthing has set it off.........


Gary VanderMolen said:
Windows Defender and its updates are 100% compatible with Windows Mail.
Can't say the same about Trend Micro antivirus updates.
Trend Micro antivirus is among the top three troublemakers for Windows Mail.
First, go into its settings and disable any interaction with email, then try
Windows Mail again. If no improvement, do a trial uninstall of the antivirus.

Another option (instead of uninstalling Trend Micro) is to upgrade to
Windows Live Mail, which is more resistant to the adverse effects of
overly intrusive antivirus products: http://get.live.com/wlmail/overview

In any case you must disable any antivirus email scanning, for the reason
explained here:
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm

--
Gary VanderMolen, MS-MVP (Mail)


There was a new windows defender update today.......would this have caused
this to happen?

:

Turn off the SSL option. You can do so by going to
Tools, Accounts, select that account, Properties, Advanced.

--
Gary VanderMolen, MS-MVP (Mail)


Has anyone found out why this is ocurring and how to fix it. My error message
pops up on a file box with Winmail.exe at the top and says" A secure
connection to the server could not be established. Subject 'Let me know if
you cant open these paypal balance page 2.jpg [01/28]', Account: 'Windows
Mail', Server: 'smtp.comcast.net', Protocol: SMTP, Server Response: '220
2.0.0 Ready to start TLS', Port: 25, Secure(SSL): Yes, Server Error: 220,
Error Number: 0x800CCC1A"
Can anybody help?
:

The server name should be smtp.tools.sky.com.
If you continue to get an error message, please copy and paste it into
a reply here.

--
Gary VanderMolen, MS-MVP (Mail)


THIS IS A PROBLEM I'M HAVING.MY SMPTSERVER IS (smpt.tools.sky.com) the port
is 465 and SSL is enabled.Can you help.
 
R

Reynolds

ok...issue resolved.....I called Mediacom and it is their problem....their
certificate ran out at 5:00 yesterday and that is why the message is popping
up.....they are resolving the matter with their certificate and he said the
message should go away as soon as they do...........thanks for all your help
tho!!!!!!!!!!!!!

Gary VanderMolen said:
That particular error message has nothing to do with antivirus problems.
Something in your settings is not right. If you get an error message
that contains the server name, post that. If not, I need to know:

a) both server names, and which boxes are checked under
Tools, Accounts, select that account, Properties, Servers.
b) The port numbers, and whether the SSL option is checked under
Tools, Accounts, select that account, Properties, Advanced.

--
Gary VanderMolen, MS-MVP (Mail)


Reynolds said:
I turned off the virus control for the mail...and it did not do anything to
help the matter.....
my popup says it is from Winmail.exe and it says
"the server you are connected to is using a security certificate that could
not be verified.
A required certificate is not within its validity period when verifying
against the current system clock or the timestamp in the signed file.
Do you want to continue using this server?" click yes or no
Could it be something that Mediacom has done?
What is the difference between Mail and Live Mail?
I do not understand why this has started all of a sudden.........it was fine
yesterday....somthing has set it off.........


Gary VanderMolen said:
Windows Defender and its updates are 100% compatible with Windows Mail.
Can't say the same about Trend Micro antivirus updates.
Trend Micro antivirus is among the top three troublemakers for Windows Mail.
First, go into its settings and disable any interaction with email, then try
Windows Mail again. If no improvement, do a trial uninstall of the antivirus.

Another option (instead of uninstalling Trend Micro) is to upgrade to
Windows Live Mail, which is more resistant to the adverse effects of
overly intrusive antivirus products: http://get.live.com/wlmail/overview

In any case you must disable any antivirus email scanning, for the reason
explained here:
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm

--
Gary VanderMolen, MS-MVP (Mail)


There was a new windows defender update today.......would this have caused
this to happen?

:

Turn off the SSL option. You can do so by going to
Tools, Accounts, select that account, Properties, Advanced.

--
Gary VanderMolen, MS-MVP (Mail)


Has anyone found out why this is ocurring and how to fix it. My error message
pops up on a file box with Winmail.exe at the top and says" A secure
connection to the server could not be established. Subject 'Let me know if
you cant open these paypal balance page 2.jpg [01/28]', Account: 'Windows
Mail', Server: 'smtp.comcast.net', Protocol: SMTP, Server Response: '220
2.0.0 Ready to start TLS', Port: 25, Secure(SSL): Yes, Server Error: 220,
Error Number: 0x800CCC1A"
Can anybody help?
:

The server name should be smtp.tools.sky.com.
If you continue to get an error message, please copy and paste it into
a reply here.

--
Gary VanderMolen, MS-MVP (Mail)


THIS IS A PROBLEM I'M HAVING.MY SMPTSERVER IS (smpt.tools.sky.com) the port
is 465 and SSL is enabled.Can you help.
 
G

Gary VanderMolen

You're very welcome. Thanks for reporting back.

--
Gary VanderMolen, MS-MVP (Mail)


Reynolds said:
ok...issue resolved.....I called Mediacom and it is their problem....their
certificate ran out at 5:00 yesterday and that is why the message is popping
up.....they are resolving the matter with their certificate and he said the
message should go away as soon as they do...........thanks for all your help
tho!!!!!!!!!!!!!

Gary VanderMolen said:
That particular error message has nothing to do with antivirus problems.
Something in your settings is not right. If you get an error message
that contains the server name, post that. If not, I need to know:

a) both server names, and which boxes are checked under
Tools, Accounts, select that account, Properties, Servers.
b) The port numbers, and whether the SSL option is checked under
Tools, Accounts, select that account, Properties, Advanced.

--
Gary VanderMolen, MS-MVP (Mail)


Reynolds said:
I turned off the virus control for the mail...and it did not do anything to
help the matter.....
my popup says it is from Winmail.exe and it says
"the server you are connected to is using a security certificate that could
not be verified.
A required certificate is not within its validity period when verifying
against the current system clock or the timestamp in the signed file.
Do you want to continue using this server?" click yes or no
Could it be something that Mediacom has done?
What is the difference between Mail and Live Mail?
I do not understand why this has started all of a sudden.........it was fine
yesterday....somthing has set it off.........


:

Windows Defender and its updates are 100% compatible with Windows Mail.
Can't say the same about Trend Micro antivirus updates.
Trend Micro antivirus is among the top three troublemakers for Windows Mail.
First, go into its settings and disable any interaction with email, then try
Windows Mail again. If no improvement, do a trial uninstall of the antivirus.

Another option (instead of uninstalling Trend Micro) is to upgrade to
Windows Live Mail, which is more resistant to the adverse effects of
overly intrusive antivirus products: http://get.live.com/wlmail/overview

In any case you must disable any antivirus email scanning, for the reason
explained here:
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm

--
Gary VanderMolen, MS-MVP (Mail)


There was a new windows defender update today.......would this have caused
this to happen?

:

Turn off the SSL option. You can do so by going to
Tools, Accounts, select that account, Properties, Advanced.

--
Gary VanderMolen, MS-MVP (Mail)


Has anyone found out why this is ocurring and how to fix it. My error message
pops up on a file box with Winmail.exe at the top and says" A secure
connection to the server could not be established. Subject 'Let me know if
you cant open these paypal balance page 2.jpg [01/28]', Account: 'Windows
Mail', Server: 'smtp.comcast.net', Protocol: SMTP, Server Response: '220
2.0.0 Ready to start TLS', Port: 25, Secure(SSL): Yes, Server Error: 220,
Error Number: 0x800CCC1A"
Can anybody help?
:

The server name should be smtp.tools.sky.com.
If you continue to get an error message, please copy and paste it into
a reply here.

--
Gary VanderMolen, MS-MVP (Mail)


THIS IS A PROBLEM I'M HAVING.MY SMPTSERVER IS (smpt.tools.sky.com) the port
is 465 and SSL is enabled.Can you help.
 
M

Michael

Hello. I had the same problem, as well. I'm sure there are several reasons
that would generate that error message. Mine was that the pop and smtp
servers were set wrong in the propertys settings. If both are set as Pop,
for example, pop.gmail.com, then your email will generate the same error
message and still send the email. You pop has to be the pop and your smtp
has to be the smtp, such as pop.gmail.com and smtp.gmail.com. You can check
by clicking on tools at the top, then accounts, and then propertys for your
emial account. When the settings box appears, click on the servers tab.
That is where you change them.

Does that help?
Let me know
 
C

christine

Hello.
I also can't send email. Please help me to solve this problem.

Gary VanderMolen said:
You're very welcome. Thanks for reporting back.

--
Gary VanderMolen, MS-MVP (Mail)


Reynolds said:
ok...issue resolved.....I called Mediacom and it is their problem....their
certificate ran out at 5:00 yesterday and that is why the message is popping
up.....they are resolving the matter with their certificate and he said the
message should go away as soon as they do...........thanks for all your help
tho!!!!!!!!!!!!!

Gary VanderMolen said:
That particular error message has nothing to do with antivirus problems.
Something in your settings is not right. If you get an error message
that contains the server name, post that. If not, I need to know:

a) both server names, and which boxes are checked under
Tools, Accounts, select that account, Properties, Servers.
b) The port numbers, and whether the SSL option is checked under
Tools, Accounts, select that account, Properties, Advanced.

--
Gary VanderMolen, MS-MVP (Mail)



I turned off the virus control for the mail...and it did not do anything to
help the matter.....
my popup says it is from Winmail.exe and it says
"the server you are connected to is using a security certificate that could
not be verified.
A required certificate is not within its validity period when verifying
against the current system clock or the timestamp in the signed file.
Do you want to continue using this server?" click yes or no
Could it be something that Mediacom has done?
What is the difference between Mail and Live Mail?
I do not understand why this has started all of a sudden.........it was fine
yesterday....somthing has set it off.........


:

Windows Defender and its updates are 100% compatible with Windows Mail.
Can't say the same about Trend Micro antivirus updates.
Trend Micro antivirus is among the top three troublemakers for Windows Mail.
First, go into its settings and disable any interaction with email, then try
Windows Mail again. If no improvement, do a trial uninstall of the antivirus.

Another option (instead of uninstalling Trend Micro) is to upgrade to
Windows Live Mail, which is more resistant to the adverse effects of
overly intrusive antivirus products: http://get.live.com/wlmail/overview

In any case you must disable any antivirus email scanning, for the reason
explained here:
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm

--
Gary VanderMolen, MS-MVP (Mail)


There was a new windows defender update today.......would this have caused
this to happen?

:

Turn off the SSL option. You can do so by going to
Tools, Accounts, select that account, Properties, Advanced.

--
Gary VanderMolen, MS-MVP (Mail)


Has anyone found out why this is ocurring and how to fix it. My error message
pops up on a file box with Winmail.exe at the top and says" A secure
connection to the server could not be established. Subject 'Let me know if
you cant open these paypal balance page 2.jpg [01/28]', Account: 'Windows
Mail', Server: 'smtp.comcast.net', Protocol: SMTP, Server Response: '220
2.0.0 Ready to start TLS', Port: 25, Secure(SSL): Yes, Server Error: 220,
Error Number: 0x800CCC1A"
Can anybody help?
:

The server name should be smtp.tools.sky.com.
If you continue to get an error message, please copy and paste it into
a reply here.

--
Gary VanderMolen, MS-MVP (Mail)


THIS IS A PROBLEM I'M HAVING.MY SMPTSERVER IS (smpt.tools.sky.com) the port
is 465 and SSL is enabled.Can you help.
 
R

richard3625

christine said:
Hello.
I also can't send email. Please help me to solve this problem.

Gary VanderMolen said:
You're very welcome. Thanks for reporting back.

--
Gary VanderMolen, MS-MVP (Mail)


Reynolds said:
ok...issue resolved.....I called Mediacom and it is their
problem....their
certificate ran out at 5:00 yesterday and that is why the message is
popping
up.....they are resolving the matter with their certificate and he said
the
message should go away as soon as they do...........thanks for all your
help
tho!!!!!!!!!!!!!

:

That particular error message has nothing to do with antivirus
problems.
Something in your settings is not right. If you get an error message
that contains the server name, post that. If not, I need to know:

a) both server names, and which boxes are checked under
Tools, Accounts, select that account, Properties, Servers.
b) The port numbers, and whether the SSL option is checked under
Tools, Accounts, select that account, Properties, Advanced.

--
Gary VanderMolen, MS-MVP (Mail)



I turned off the virus control for the mail...and it did not do
anything to
help the matter.....
my popup says it is from Winmail.exe and it says
"the server you are connected to is using a security certificate
that could
not be verified.
A required certificate is not within its validity period when
verifying
against the current system clock or the timestamp in the signed
file.
Do you want to continue using this server?" click yes or no
Could it be something that Mediacom has done?
What is the difference between Mail and Live Mail?
I do not understand why this has started all of a sudden.........it
was fine
yesterday....somthing has set it off.........


:

Windows Defender and its updates are 100% compatible with Windows
Mail.
Can't say the same about Trend Micro antivirus updates.
Trend Micro antivirus is among the top three troublemakers for
Windows Mail.
First, go into its settings and disable any interaction with email,
then try
Windows Mail again. If no improvement, do a trial uninstall of the
antivirus.

Another option (instead of uninstalling Trend Micro) is to upgrade
to
Windows Live Mail, which is more resistant to the adverse effects
of
overly intrusive antivirus products:
http://get.live.com/wlmail/overview

In any case you must disable any antivirus email scanning, for the
reason
explained here:
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm

--
Gary VanderMolen, MS-MVP (Mail)


There was a new windows defender update today.......would this
have caused
this to happen?

:

Turn off the SSL option. You can do so by going to
Tools, Accounts, select that account, Properties, Advanced.

--
Gary VanderMolen, MS-MVP (Mail)


message
Has anyone found out why this is ocurring and how to fix it.
My error message
pops up on a file box with Winmail.exe at the top and says" A
secure
connection to the server could not be established. Subject
'Let me know if
you cant open these paypal balance page 2.jpg [01/28]',
Account: 'Windows
Mail', Server: 'smtp.comcast.net', Protocol: SMTP, Server
Response: '220
2.0.0 Ready to start TLS', Port: 25, Secure(SSL): Yes, Server
Error: 220,
Error Number: 0x800CCC1A"
Can anybody help?
:

The server name should be smtp.tools.sky.com.
If you continue to get an error message, please copy and
paste it into
a reply here.

--
Gary VanderMolen, MS-MVP (Mail)


message
THIS IS A PROBLEM I'M HAVING.MY SMPTSERVER IS
(smpt.tools.sky.com) the port
is 465 and SSL is enabled.Can you help.
 
G

Gary VanderMolen

Do you get an error message when you try to send ? If so,
right-click on your error message, copy, then paste it into a reply here.
We can't do much troubleshooting without the complete error message.
 

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