The page to order an SP2 update CD is borked...

[Guest]

This is pretty sad. I am of course talking about the page at

http://www.microsoft.com/windowsxp/downloads/updates/sp2/cdorder/en_us/default.mspx

where you can order a CD of the SP2 update to avoid the big download.

Anyway, this site is telling me that my address is incorrect. The address
that I've used for 7 years. The address that the United States Post Office
says is my "official" address. The address that Federal Express and UPS all
verify as "existing" and being "correctly formatted". The address that I
receive 4-5 packages per week at. The address I receive all my utility bills,
all my personal mail, and even the address to which I receive loads of
old-fashioned junk mail.

But Microsoft says my address isn't correct, and that, in fact, I don't even
know what zip code my city is. Hmph.

So I tried my mother's address, three cities away. Hmm... Microsoft says
that address is wrong, too... and she's been there 18 years. How about my
father's address, four states away? Well, hell, I don't seem to know my dad's
address either.

If there are any MS people reading this, please fix this page, or update its
address checking abilities or something, because I've entered four perfectly
valid addresses into and every time it tells me to enter a valid City, State
and Zip code combination like I'm some dumbass who doesn't know how to
address an envelope.

 

[Federico]

Wanna send it to my house in Argentina? I'll mail it back to you.

 

[HeeroYuy]

This is pretty sad. I am of course talking about the page at

http://www.microsoft.com/windowsxp/downloads/updates/sp2/cdorder/en_us/default.mspx

where you can order a CD of the SP2 update to avoid the big download.

Anyway, this site is telling me that my address is incorrect. The address
that I've used for 7 years. The address that the United States Post Office
says is my "official" address. The address that Federal Express and UPS
all
verify as "existing" and being "correctly formatted". The address that I
receive 4-5 packages per week at. The address I receive all my utility
bills,
all my personal mail, and even the address to which I receive loads of
old-fashioned junk mail.

But Microsoft says my address isn't correct, and that, in fact, I don't
even
know what zip code my city is. Hmph.

So I tried my mother's address, three cities away. Hmm... Microsoft says
that address is wrong, too... and she's been there 18 years. How about my
father's address, four states away? Well, hell, I don't seem to know my
dad's
address either.

If there are any MS people reading this, please fix this page, or update
its
address checking abilities or something, because I've entered four
perfectly
valid addresses into and every time it tells me to enter a valid City,
State
and Zip code combination like I'm some dumbass who doesn't know how to
address an envelope.

It sounds like they don't route their site's address verification system
through the USPS' system.

 

[kurttrail]

This is pretty sad. I am of course talking about the page at

http://www.microsoft.com/windowsxp/downloads/updates/sp2/cdorder/en_us/default.mspx

where you can order a CD of the SP2 update to avoid the big download.

Anyway, this site is telling me that my address is incorrect. The
address that I've used for 7 years. The address that the United
States Post Office says is my "official" address. The address that
Federal Express and UPS all verify as "existing" and being "correctly
formatted". The address that I receive 4-5 packages per week at. The
address I receive all my utility bills, all my personal mail, and
even the address to which I receive loads of old-fashioned junk mail.

But Microsoft says my address isn't correct, and that, in fact, I
don't even know what zip code my city is. Hmph.

So I tried my mother's address, three cities away. Hmm... Microsoft
says that address is wrong, too... and she's been there 18 years. How
about my father's address, four states away? Well, hell, I don't seem
to know my dad's address either.

If there are any MS people reading this, please fix this page, or
update its address checking abilities or something, because I've
entered four perfectly valid addresses into and every time it tells
me to enter a valid City, State and Zip code combination like I'm
some dumbass who doesn't know how to address an envelope.

Have you tried not filling in the Zip. It is NOT a required field.

--
Peace!
Kurt
Self-anointed Moderator
microscum.pubic.windowsexp.gonorrhea
http://microscum.com/mscommunity
"Trustworthy Computing" is only another example of an Oxymoron!
"Produkt-Aktivierung macht frei"

 

[Peter Foldes]

Hopefully you are not putting in the number of your address only in the
required address field and putting in the name of the street only in the
address 2 field. That would give you this issue. You need to put in the
number and the street name in the same required address bar.

 

[Donald L McDaniel]

Hopefully you are not putting in the number of your address only in
the required address field and putting in the name of the street only
in the address 2 field. That would give you this issue. You need to
put in the number and the street name in the same required address
bar.
Please reply to Newsgroup for the benefit of others.

It doesn't matter WHAT order you enter your street address. The fact is, as
the OP tells us, and my experience tells me, this ordering script is totally
off-the-wall. For some reason, it erroneously reports your address in
general as being inadequately entered.

It also doesn't matter whether you enter a Zip code or not. The same error
still comes up whether or not a correct Zip code is entered, either 5
numbers, or 9 numbers. Doesn't matter.

This script on the site is totally screwed up.

 

[kurttrail]

It doesn't matter WHAT order you enter your street address. The fact
is, as the OP tells us, and my experience tells me, this ordering
script is totally off-the-wall. For some reason, it erroneously
reports your address in general as being inadequately entered.

It also doesn't matter whether you enter a Zip code or not. The same
error still comes up whether or not a correct Zip code is entered,
either 5 numbers, or 9 numbers. Doesn't matter.

This script on the site is totally screwed up.

That should keep the shareholders happy about not giving out so many
free CDs!

--
Peace!
Kurt
Self-anointed Moderator
microscum.pubic.windowsexp.gonorrhea
http://microscum.com/mscommunity
"Trustworthy Computing" is only another example of an Oxymoron!
"Produkt-Aktivierung macht frei"

 

[John Eddy [MSFT]]

If there are any MS people reading this, please fix this page, or update
its
address checking abilities or something, because I've entered four
perfectly
valid addresses into and every time it tells me to enter a valid City,
State
and Zip code combination like I'm some dumbass who doesn't know how to
address an envelope.

Aaron,

If you could drop me an email, I'll see if I can't try to help out with this
issue. Since every mailing address I've tried comes up as valid, I need to
come up with a valid mailing address that isn't valid by the page to test
with.

John Eddy
Microsoft Newsgroups Administrator

 

[RA]

The same thing happens to me when I fill out the form. I get the message
"Please enter a valid city, state or province, and zip or postal code
combination in your address."
Doesn't matter what address I use.
I had the same problem with Dell a few weeks ago when I needed to fill out
their form to get a replacement for the laptop power supply. I called them
about it and they had it fixed in 5 minutes.

 

[Donald L McDaniel]

Aaron,

If you could drop me an email, I'll see if I can't try to help out
with this issue. Since every mailing address I've tried comes up as
valid, I need to come up with a valid mailing address that isn't
valid by the page to test with.

John Eddy
Microsoft Newsgroups Administrator

I have tried my address, and get the error every time. Here it is.

Donald McDaniel
5820 Carey Road
Tum Tum, WA 99034 (or "TumTum, WA 99034")

 

[M8RIX]

I just tried to order and was rejected the first time because I did not
capitalize the first letter in the city I am from (Portland) After I
corrected this it sailed right through fine. Apparently case sensitive.