"The Address list could not be displayed" error

[Gordon BP]

Hi all - Outlook XP SP2 and fully patched.
When I click on the "To" button in a new message screen, (Word as Email
Editor) I get the message "The Address list could not be displayed. The
Contacts folder associated with this address list could not be opened; it
may have been moved or deleted, or you do not have permissions etc etc".
If I go to the Contacts folder, all my contacts are there and I can create a
new email to a contact from the folder. In the Contact Folder properties,
the box "Show this folder as an email address book" is checked under the
Outlook Addressbook tab.

How to I correct this?

Thanks

 

[Robert Crayk Outlook MVP]

Go to Tools > Email Accounts > check "View or change existing directories or
address books" > is the Outlook Address Book present > if it is present then
remove it close and restart Outlook and then re-add it > if it isn't present
then add it > close and restart Outlook.

 

[Rifleman]

Go to Tools > Email Accounts > check "View or change existing directories or
address books" > is the Outlook Address Book present > if it is present then
remove it close and restart Outlook and then re-add it > if it isn't present
then add it > close and restart Outlook.

create

Thank you very much - I shall save that for future reference!

 

[Wil]

I have the exact same problem. If you get this problem
resolved, please email to me (e-mail address removed). I need
to know how to resolve this problem too. Anyone, please
help.

 

[Diane Poremsky]

My boiler plate reply is:
If you have Contacts in the Contacts folder but they are not accessible when
you click on the To button, check these settings:
Make sure the Contact folder is enabled as an email address book. Right
click the Contacts folder, choose Properties then Outlook Address Book. Is
the box to enable as email address book is checked?
If this is grayed out...
Go to Tools | Email Accounts, choose View or change existing directories or
address book. Is the Outlook Address Book present? If it isn't listed, add
it and close and restart Outlook. If it is listed, then remove it and close
then restart Outlook and repeat these steps to add it.

Or Google for previous replies...
http://groups.google.com/groups?num...dress+list+could+not+be+displayed&sa=N&tab=wg


--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)

 

[Jack Johnson]

My boiler plate reply is:
If you have Contacts in the Contacts folder but they are not
accessible when
you click on the To button, check these settings:
Make sure the Contact folder is enabled as an email address book.
Right
click the Contacts folder, choose Properties then Outlook Address
Book. Is
the box to enable as email address book is checked?
If this is grayed out...
Go to Tools | Email Accounts, choose View or change existing
directories or
address book. Is the Outlook Address Book present? If it isn't
listed, add
it and close and restart Outlook. If it is listed, then remove it
and close
then restart Outlook and repeat these steps to add it.

Or Google for previous replies...
http://groups.google.com/groups?num...dress+list+could+not+be+displayed&sa=N&tab=wg

<SNIP>

We're dealing with a similar problem - except that although the Contacts
folder is present and works fine, the Outlook Address Book doesn't show up
in the directories list (so we can't delete it), and any attempt to add it
yields the error "This account or directory type already exists and cannot
be specified twice." Has anybody else run into this? Any solutions, tips, or
pointers appreciated!